Need help reaching technician dept to update phone # and file claim - any tips?

I found a way to solve insurance claim filing difficulties, watch this: https://www.youtube.com/watch?v=f3hdW2UgUuk

Ugh, I feel your pain. I've been trying to get through to them for weeks now. It's like they don't want us to actually talk to anyone 🙄

I found a method to get someone on the phone. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/Rdqa1gKtxuE

Have you tried their online portal? Sometimes you can update your info there without having to call in

Pro tip: hit 0 repeatedly when you're in the phone menu. Sometimes it'll bump you to a human faster 😉

I work in customer service (not for your insurance company tho). Here's what I recommend: • Call during off-peak hours if possible (early morning or late evening) • Have all your info ready before you call (policy number, claim details, etc) • Be polite to the rep, even if you're frustrated. We're more likely to go the extra mile for nice customers • Ask for a direct callback number or extension if possible • If you get disconnected, ask them to note your account so you don't have to repeat everything • Consider using their online chat if available - sometimes it's faster Hope this helps! Good luck getting through 🍀

lol good luck. I've been trying to file a claim for 3 months now. The system is completely broken 🤡

Anyone else notice their hold music is like, the worst ever? I swear they use it as torture to make us hang up 🎵🤮