I went through this exact same nightmare about 2 months ago! The ID.me verification definitely holds up ALL your payments until it's complete. A few things that helped me get through it: 1. Clear your browser cache completely before starting 2. Make sure you're not using any ad blockers or extensions that might interfere 3. Try doing it during off-peak hours (like early morning or late evening) when fewer people are using the system 4. If you have an old phone, the camera quality might not be good enough - I had to borrow my friend's newer phone to get a clear enough photo The whole process is a pain but once it's done, you should get all your back payments in one lump sum. Don't give up! And definitely keep certifying your weekly claims even while you're waiting for verification to complete.

I'm dealing with the exact same issue right now! Been waiting 2 weeks for my payments and just found out it's because of this ID.me verification requirement. The system keeps crashing when I try to upload my documents too. Reading through all these comments is actually really helpful - I had no idea about the file size limits or using different browsers. Going to try the Chrome + white background + good lighting combo that seems to work for people. It's so stressful when you need the money for basic expenses like rent! Thanks everyone for sharing your experiences and tips.

yeah my old job tried to fight my claim too even though they cut my hours to basically nothing. employers hate paying into the system but they still have to do it. as long as you keep filing your weekly claims and do your job search requirements you should be fine

Just to add some clarity on the employer contest process - even if your boss does try to fight your claim, you'll get a notice from NYS DOL if that happens and you'll have a chance to respond with your side of the story. Since you mentioned you were laid off from your warehouse job, that's typically considered "no fault" separation and should qualify you for benefits. Keep all your documentation from the layoff just in case, like any termination letters or emails about workforce reduction. The fact that your employer is grumpy about the cost doesn't change your eligibility if you legitimately lost your job through no fault of your own.

So I was about to throw my phone after 3 hours on hold when I tried claimyr.com and actually got through to someone. The agent I talked to said this happens all the time and was able to switch me to the alternative base period. My weekly benefit went up by $123! Definitely worth checking out if you're stuck.

This is exactly what happened to me! I applied in September after being laid off from my marketing job, and they calculated my benefits using earnings from way back when I was making way less money. The difference was about $150/week which is huge when you're unemployed. I actually just got mine fixed last week using claimyr.com after seeing it mentioned here so much. I was super skeptical at first but honestly after 3 weeks of calling myself with no luck, I was desperate. They got me connected to an agent in like 2 hours and the whole thing was resolved in one call. The agent said this happens constantly because their system doesn't always pick up the most recent wage data properly. Just make sure you have all your paystubs and wage info ready when you talk to the agent - they'll need to see proof of your higher earnings to make the change. My backpay for the difference hit my account 5 days later. Hope this helps!

just keep filing ur weekly claims even if ur initial claim isnt approved yet thats what they told me to do

Hey PrinceJoe, I went through this exact same situation about 6 months ago when I lost my job at a hotel in Manhattan. 10 days is still within the normal range, though I totally understand the anxiety. My claim took about 16 days to get approved. The key thing is to make sure you're logging into your NY.gov account every day to check for any messages or requests for additional documentation. Sometimes they'll ask for proof of employment or other documents and if you miss that notification, it can add weeks to your processing time. Also, definitely start filing your weekly claims now even though your initial claim is still pending - that's what the system expects you to do.

Thanks for mentioning Claimyr @profile2, I just watched their demo video and it looks legit. Definitely going to try that tomorrow because I can't keep spending my whole day trying to get through to NYS Department of Labor on my own.

I went through this exact same situation about 3 months ago. The "outstanding issues" message is so vague and unhelpful. In my case, it turned out to be a simple verification issue - they needed me to confirm my identity with additional documents. What finally worked for me was sending a secure message through the my.ny.gov portal asking specifically what documentation was needed to resolve the outstanding issues. It took about 5 business days to get a response, but at least I got a clear answer about what they wanted. Also try checking if there's a "Required Actions" or "To Do" section in your account that might have more specific information. The waiting is definitely stressful when bills are due, but hang in there!