New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

To answer your original question - yes, you can transfer the funds to your regular bank account after activation. Log into the Wisely account online (instructions come with the card) and look for the transfer option. It usually takes 1-2 business days for the transfer to complete. Just be aware there's a daily transfer limit of $2,500.

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Perfect, thank you! I just activated it and found the transfer option. Going to move the money to my regular account right now.

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I went through this exact same thing last month! Got the Wisely card even though I selected direct deposit too. It's definitely legitimate - NY DOL uses Wisely as their default payment method. The lack of DOL branding on the envelope is confusing but that's just how they send them out. Once you activate it, you can either use it like a regular debit card or transfer the funds to your bank account online. I'd recommend setting up the online account right away so you can monitor your payments and avoid any ATM fees by transferring the money out immediately when it hits.

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same here never heard of it officially but my cousin said something about it when i was complaining about the crappy jobs available right now

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I'm new to the unemployment system and this thread is so helpful! I was also confused by terms I kept seeing online that didn't match what NYS Department of Labor actually uses in their official materials. It sounds like the key is to focus on their actual requirements - doing the weekly certifications, maintaining your job search log, and being able to document that you're actively looking for suitable work. Has anyone had experience with what happens if you do need to turn down a job offer? I want to make sure I understand what constitutes "good cause" for refusing work.

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I went through something similar when I was getting unemployment after my restaurant closed down, then I broke my wrist in a car accident. Had to choose between the two and went with disability since the doctor said I'd be out for at least 3 months. You definitely can't double dip though.

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How did you handle the transition? Did you have to pay anything back to NYS Department of Labor?

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No, I didn't have to pay anything back as long as I reported the disability right away and stopped filing weekly claims. The key is being honest about it - if you try to hide the disability and keep collecting unemployment, that's when you get into trouble with overpayments and penalties. I called them the day I got the doctor's note saying I couldn't work and they put a note on my account. When I was cleared to return to work 4 months later, I was able to reopen my unemployment claim for the remaining weeks I had left.

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I'm dealing with a similar situation right now. My understanding is that you need to report any changes in your ability to work immediately to avoid overpayments. The NYS Department of Labor website has a section about reporting changes to your claim - they're pretty strict about the "able and available" requirement. If your wife's doctor says she needs surgery and can't work, she should probably contact them ASAP to discuss suspending her unemployment claim while she applies for disability. It's better to be upfront about it than risk having to pay back benefits later.

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yeah the whole system is confusing af. took me forever to figure out you have to file every sunday for the previous week. missed my first payment because i thought you filed whenever

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The timing is important - you can file your weekly claim starting Sunday for the week that just ended. You have until the following Saturday to file it, but don't wait because if you miss the deadline you could lose that week's benefits permanently. Also make sure you're reporting your job search activities accurately on each weekly claim.

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Hugo Kass

This is all so much to remember! Is there like a checklist somewhere of everything you need to do to keep your benefits?

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One thing to keep in mind is that even if your initial claim is delayed, once it's approved you'll receive retroactive payments back to your filing date. So you won't lose any benefits you're entitled to, just the timing of when you receive them. Make sure you keep filing your weekly claims even while waiting for the determination.

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Oh I didn't know about filing weekly claims before approval! I haven't been doing that. Do I need to go back and file for the weeks I missed?

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Yes, you should log into your my.ny.gov account and file for any weeks you missed. The system usually allows you to file retroactive claims for recent weeks.

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I'm going through the exact same thing right now! Filed my claim about 10 days ago and it's been stuck on "under review" status with no updates. It's so stressful not knowing when to expect anything. I called the phone line multiple times but either get a busy signal or sit on hold for hours before getting disconnected. Has anyone had any luck getting status updates through their online portal, or is calling really the only way to get information about what's causing the delay?

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