New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Just to add some practical advice - keep filing your weekly claims even if you haven't been approved yet. If you miss filing weeks, you can lose benefits for those periods even after approval. Also check your online account regularly for any requests for additional documentation.

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Based on my experience filing last year, the 2-3 week timeframe is pretty accurate for straightforward cases. One thing that helped me track progress was logging into my.ny.gov account every few days - they'll post updates there before you get any mail or calls. Also, if you're really stressed about rent, consider reaching out to local assistance programs while you wait. Many counties have emergency rental assistance that can bridge the gap. The waiting is definitely the hardest part, but try to stay patient with the process.

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The whole system is rigged against small business owners anyway. We pay all these taxes for years and then when we need help the most they make it impossible to get benefits. Typical government BS if you ask me.

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I'm going through something similar right now - had to close my consulting business after losing my biggest client. From what I've researched, it really comes down to how you structured your business and paid yourself. If you were an LLC or corp and took W-2 wages with unemployment taxes withheld, you might qualify since you technically had an employer-employee relationship with your own business. The key is proving you were an "employee" of your business, not just the owner. I'd definitely apply - the application process will help clarify your eligibility and you'll get a definitive answer from NYS DOL.

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Also bring your alien registration number if you're not a US citizen - they need that for work authorization verification. And if you have any union information that's helpful too since it affects your benefit calculation.

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One thing people forget is if you had any severance pay or vacation payout when you left your job, NYS Department of Labor needs to know about that too. It can affect when your benefits start.

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Good point! I did get a small vacation payout. Do I need documentation for that or just need to report it?

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You should have documentation if possible - like your final pay stub showing the vacation payout or a letter from HR. But if you don't have it, you can still report the amount and dates. NYS DOL may follow up with your former employer to verify, so just be accurate with the numbers and timing.

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ID.me verification error with NY unemployment: "Social Security/DOB doesn't match DOL records" - stuck in loop since September 10th

I just tried to login to my unemployment account yesterday morning (September 10th at around 2:42pm) and got this weird error message about ID.me verification. The entire screen showed this message: "ID.me Verification - verification failed between the information entered through ID.me and the information you provided to New York State. Your Social Security Number or date of birth does not match DOL records." It keeps telling me to call 1-877-221-4000 but I've been trying for hours and can't get through to anyone. The system keeps looping me back to the same verification page no matter what I do. I literally can't access any of my benefits information. I noticed there was also a banner at the top of the NY Department of Labor page saying "On August 23, the FDA announced the full approval of the Pfizer BioNTech COVID-19 vaccine for the prevention of COVID-19 disease in individuals age 55 and older." But I couldn't get past this verification error to even see my account. The error page had links for "Services," "News," "Government," "COVID-19 Vaccine," and other NY State navigation options, but every time I try to access anything related to my unemployment claim, it pushes me back to this ID.me verification error. It's showing my name in the corner with a "Sign Out" option, but I can't access any actual account features. I swear all my info is correct - I've been claiming benefits since February with no issues until this suddenly happened. The page says something about "please verify your evidence record and try again" which makes no sense because I haven't changed any information. Has anyone else run into this problem? Any solutions that don't involve calling that impossible-to-reach phone number? I've tried different browsers, clearing cache, and even using my phone instead (which shows it was 74°F and partly sunny), but nothing works.

Wow, reading through all these comments gives me hope! I've been dealing with this same ID.me verification loop nightmare for about a week now and was starting to panic. Seeing that so many people got it resolved by actually reaching a human agent makes me feel like there's light at the end of the tunnel. I'm definitely going to try claimyr.com after seeing multiple success stories here. It's insane that we have to pay a third party service just to access our own benefits, but honestly at this point I'll try anything. The stress of not being able to certify for my weekly benefits is killing me - I've got bills piling up and can't afford to wait much longer. Thanks everyone for sharing your experiences and solutions! 🤞

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I feel you on this! Just went through the exact same thing last month and it was absolutely maddening. The ID.me verification loop is like being trapped in digital purgatory. What finally worked for me was getting through to a live agent who explained that there was a tiny formatting difference in how my name appeared in their different systems - something I never would have figured out on my own. The agent was able to manually sync the records and I was back in within 10 minutes. Definitely try the claimyr service that others mentioned - I was skeptical at first but they really do get you connected to someone who can actually help. Don't give up, this is totally fixable once you get the right person on the phone! Keep all your documents handy when you call.

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Just got my hearing date! April 15th, so about 3 weeks from now. They sent instructions for the phone hearing and said both me and my former employer will be called. I'm nervous but feeling more prepared thanks to everyone's advice here. I've gathered all my evidence and am rehearsing how to clearly explain what happened. Will update after the hearing!

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Great news! Make sure you're in a quiet place with good phone reception for the hearing. Have your documents organized and in front of you. Write down key points you want to make. If the employer says something untrue, wait for your turn to speak rather than interrupting. The judges appreciate organized, fact-based presentations. Good luck!

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I went through this exact situation back in 2023 and won my appeal! The key thing that helped me was getting a letter from HR confirming the layoff was due to company restructuring, not voluntary resignation. If your company has HR, reach out to them ASAP - they often have standard forms for this. Also, don't panic about the 30-day deadline - you have time to gather evidence properly. I'd recommend writing a brief timeline of events leading up to your termination and any witnesses who can verify you were laid off. The appeal hearing was actually less intimidating than I expected - just answer questions directly and honestly. You've got this!

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This is really helpful advice! I wish I had thought to contact HR earlier - I was so focused on gathering the documents I already had. Unfortunately my company's HR department was also laid off during the restructuring (small company), but I do have that termination email from my manager that specifically mentions "position elimination due to restructuring." I'm hoping that plus the text message screenshots will be enough evidence. Your point about writing a timeline is great - I'm going to do that this weekend to organize my thoughts before the hearing. Thanks for the encouragement!

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