One important thing to note: while your employer doesn't pay 50% of your benefits directly, they DO receive notices about your claim and can contest it. If they believe you shouldn't qualify (if they claim you quit without good cause or were fired for misconduct), they can appeal your claim. That's why it's important to be truthful about your separation reason when you file. The employer can see THAT you filed, just not the exact weekly amount you receive.

Just wanted to add that I went through this same confusion when I first applied! The way unemployment funding works is actually pretty logical once you understand it - think of it like insurance. Employers pay premiums (unemployment taxes) into a big pool, and when people need benefits, they're paid from that pool. Your employer's "premium" might go up if they have a lot of claims, but they're not directly paying your weekly check. It's similar to how car insurance works - you pay premiums, but the insurance company pays claims, not you directly. Hope that helps clarify things!

Make sure you participate in the hearing even if you think it's hopeless! If you don't show up or respond, they'll automatically rule in favor of the employee. The hearing is your chance to present your side of the story. Be factual, stick to the documentation, and don't let emotions get involved even if the employee says things that aren't true.

I've been through several of these hearings as an HR manager. One thing that really helped me was creating a timeline document that shows the progression of the attendance issues - dates of absences, warnings given, meetings held, etc. Also, if you have any documentation showing the employee acknowledged the attendance policy (like a signed handbook receipt), make sure to include that. The judges really look for whether the employee knew the rules and chose to violate them repeatedly. Stay calm during the hearing and answer only what's asked - don't volunteer extra information that could hurt your case.

MAKE SURE you have documents ready when you finally get through to someone! They'll want your employment history for the past 18 months, including exact start/end dates and employer contact info. Also have your ID ready. They've gotten super strict about verification since all the fraud cases.

This is such a common issue right now! I had the exact same problem last month - my BYE date passed and the system just wouldn't show the option to file a new claim. I tried everything - different browsers, clearing cache, logging in/out multiple times. Nothing worked. The problem is definitely on their end - their system has been having issues since they did some updates earlier this year. You're going to need to speak with an actual person to get it sorted out. I know calling is a nightmare right now, but that's really the only way to get this fixed. When you do get through, they can file the new claim for you over the phone pretty quickly. Just make sure you don't let too much time pass - you want to get this resolved before your extension runs out completely. And like someone else mentioned, keep certifying on your current claim until this gets sorted out to avoid any gaps. Good luck!

The website is back up now. Just successfully logged in and was able to access all features. They've added some new security measures - you'll need to reverify your identity with the new two-factor authentication system they've implemented. Have your phone ready to receive a text code when logging in.

Thanks everyone for all the helpful info in this thread! I was also locked out since Tuesday and was getting really stressed about missing my certification deadline. I tried the phone system at 1-888-581-5812 like some of you suggested and it worked perfectly - much faster than I expected. For anyone still having trouble, I found that calling around 7 AM seemed to have shorter wait times. Also confirmed the website is back up now with the new 2FA system. Really appreciate this community having each other's backs during these technical issues!

I went through hell trying to get answers about this from NYS Department of Labor directly. Spent weeks trying to get through on the phone with no luck. Finally used this service called Claimyr (claimyr.com) that actually got me connected to a real person who could explain the rules. They have a video demo at https://youtu.be/qyftW-mnTNI that shows how it works. Way easier than trying to navigate the phone system yourself.

The whole system is so confusing! I'm dealing with partial disability and trying to work part time and nobody can give me straight answers about what I need to report and when.