UPDATE: I finally got through to someone at NYSDOL! For anyone who has this problem in the future, it took me 15 call attempts spread across two days. The agent was actually super nice and fixed it right away. They put a note on my account that it was an accidental certification error. She said my payment might be delayed by 1-2 days but should process normally. Such a relief!

So glad you got this resolved! This thread is going to be super helpful for anyone else who makes this mistake. The key takeaways seem to be: 1) Don't panic - it's fixable, 2) Call immediately and be persistent, 3) Document all your attempts, and 4) Try calling mid-morning rather than right at opening. Thanks for updating us with the resolution - too many people post problems but never follow up with what actually worked!

Yes, they occasionally pause intake on certain platforms when volume gets too high. If Twitter isn't accepting messages, try Facebook messenger next, then LinkedIn, and lastly Instagram. They tend to monitor these platforms in that order of priority based on what we've observed.

This gives me hope! I've been stuck in limbo for 7 weeks now with a PUA eligibility issue. Every time I call, I either get disconnected after 2+ hours on hold or get transferred to someone who says they can't help with my specific problem. I'm definitely going to try messaging them on Twitter today. Quick question - when you got the callback, were you able to speak to someone who could actually access your file and make changes, or was it more of a preliminary screening call?

Based on what you've described, there are several potential causes for this delay: 1. Identity verification issues - very common in 2025 with the new security protocols 2. Employer response delays - they have 10 business days to respond to claims 3. Wage discrepancy investigation 4. Prior claim issues that need resolution 5. Work search documentation gaps Here's what you should do: 1. Request to speak specifically with a claims examiner, not just a general rep 2. Ask for the specific issue code on your account (they can see this) 3. Request a supervisor if they won't provide details 4. Mention Section 590.1 of NY Labor Law which requires prompt payment of benefits 5. Submit a message through your online account specifically requesting claim status detail The fact that you received a monetary determination is actually positive - it means you're financially eligible. The hold-up is likely related to one of the non-monetary eligibility factors.

Any updates on your situation? Were you able to get through and find out what's happening with your claim?

To answer your follow-up question - you don't need to provide LLC documentation to NYS Department of Labor unless they specifically request it during an audit or investigation. The important thing is accurate weekly reporting. If your business starts generating income, even $1, report it. If you work on business activities during a week you're claiming benefits, report those hours.

I went through this exact situation last year and want to share what I learned. You can absolutely form an LLC while collecting unemployment - I did it and had no issues. The key is understanding the difference between forming the LLC (which is just legal paperwork) and actually operating the business. NYS Department of Labor doesn't care about the paperwork part, but once you start doing any work activities for the business, you need to report it on your weekly claims. My advice: file the LLC if you want to get that step done, but be very careful about any business activities until you're ready to potentially transition off unemployment. Also, keep detailed records of everything - dates, hours worked, any income, etc. The documentation saved me when I had questions later.

The pandemic programs ending was such a mess. So many people got cut off suddenly and didn't understand why. At least now the system is back to normal operations but it's still a pain to navigate sometimes.

I remember the confusion back in 2021 when those programs ended. A lot of people didn't realize the cutoff was so abrupt. Your brother might want to check if he qualifies for regular NY unemployment instead - the eligibility requirements are different but if he recently lost a job he might still have options. The NYS Department of Labor website has a good eligibility checker tool that can help determine if someone qualifies for current benefits.