New York Unemployment

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO NOT post call problems here - there is a support tab at the top for that :)

If your account says benefits were released but Key2Bank shows nothing, you need to file a payment trace with unemployment. I had to do this last year. You have to get through to a live agent though (good luck lol). Try claimyr.com if you're struggling to get through - they'll wait on hold for you.

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I went through this exact same nightmare a few months ago! The disconnect between NY unemployment and Key2Bank is absolutely maddening. Here's what I learned: when unemployment says "payment released," it doesn't mean the money is actually on your card yet - there's usually a 1-3 day processing delay. The Key2Bank reps often can't see payments that are still in transit from the state system. My card took 9 business days to arrive, and then I had to activate it before I could see any funds. I'd definitely recommend trying to create an account on key2benefits.com to check if the money is actually there, even without the physical card. And honestly, if you need to talk to someone at unemployment (which you probably do), claimyr.com is worth every penny - saved me literally days of frustration trying to get through on my own.

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This is super helpful, thank you! I'm definitely going to try creating the key2benefits account right now. The 1-3 day processing delay makes so much sense - nobody explained that to me. I've been panicking thinking my money just disappeared into thin air. Going to check out claimyr too since it seems like everyone is having success with it.

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This exact situation happened to me about a year ago and I was so stressed about it! But don't worry - you're definitely eligible for benefits. NYS Department of Labor sees this as a discharge since you were willing to work but they chose to terminate you early. When I filed, I made sure to clearly state that I provided two weeks notice with the intention to work through it, but was told to leave immediately. The claim was approved without any problems. Just stick to the facts about the timeline and you'll be fine. The important thing is you were ready and willing to continue working those final two weeks.

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Thanks Connor, this is really helpful to hear from someone who went through the exact same thing! I'm feeling much more confident about filing now. Did you end up having to do a phone interview or anything, or was it pretty straightforward once you submitted the application? I'm just trying to prepare myself for what might come next in the process.

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@Connor O'Neill For me it was pretty straightforward - no phone interview needed. I just filled out the online application being very clear about the timeline (gave notice on X date, was told to leave immediately on Y date) and it got approved within a few weeks. The key is just being honest and detailed about what happened. If they do need more info they'll reach out, but in most cases like this where it's clearly a discharge situation, it goes through without issues. You've got this!

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I work in HR and deal with these situations regularly. What you experienced is called "immediate termination upon notice" and NYS Department of Labor definitely treats this as a discharge, not a voluntary quit. The fact that you were willing to work your notice period but were prevented from doing so by your employer's decision is what makes the difference. When you file your claim, be very specific about the sequence - gave notice on [date], intended to work until [date], but was terminated effective immediately. This shows good faith on your part and that the employer made the choice to end the relationship early. You should have no problem getting approved as long as you're clear about these details.

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I went through something very similar about 6 months ago. The key thing to remember is that NYS Department of Labor looks at whether the separation was voluntary or involuntary from your perspective. Since you were willing and able to work your full notice period but your employer chose to terminate you early, that's considered involuntary termination. When you file, make sure to select that you were "laid off" or "terminated" rather than "quit" since that's technically what happened. The fact that you initially gave notice doesn't matter once they decided to end your employment early. You should definitely qualify for those 3 weeks of benefits.

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This is super helpful context! I was actually wondering about how to categorize it when filing - whether to say I quit or was terminated. It makes total sense that since they chose to end my employment before my intended last day, it counts as involuntary termination on their part. I really appreciate you clarifying that the initial notice doesn't override the fact that they terminated me early. This gives me confidence that I'm approaching the claim correctly.

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I had a similar experience last year and just want to reinforce what others are saying - you absolutely should file for unemployment benefits! The fact that you gave notice doesn't disqualify you since your employer chose to terminate you before your intended last day. When I filed my claim, I was really clear about the timeline: gave notice on X date, was terminated early on Y date, and was willing to work the full notice period. NYS Department of Labor processed it without any issues. Also, definitely mention your start date for the new job when you file - they need to know about future employment but it won't prevent you from collecting benefits for the weeks you're currently unemployed. The whole process was smoother than I expected, so don't stress too much about it!

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Hey everyone, just wanted to share that I finally got through this morning around 6:15am after reading all your suggestions! The site was extremely slow but functional. For anyone still struggling, here's what worked for me: 1. Used incognito mode in Chrome 2. Had all my info written down beforehand 3. Didn't click anything twice even when it seemed frozen 4. Let each page fully load before proceeding The whole process took about 45 minutes vs the usual 10 minutes, but I got my certification submitted! Don't give up - that early morning window seems to be the sweet spot. Thanks especially to @Amara Nnamani and @Zara Shah for the helpful tips. Hang in there everyone, you'll get through! 🙏

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@Felicity Bud Thank you so much for sharing what worked! This gives me hope - I m'definitely trying the early morning approach tomorrow. Question though - when you say don "t'click anything twice even when it seemed frozen ,"how long did you typically wait before assuming the page was actually loading vs actually frozen? I m'worried about timing out but also don t'want to mess things up by being impatient. Also did you notice if the mobile version works any better during those early hours or should I stick with desktop? Really appreciate everyone sharing their experiences here! 🙏

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Just wanted to jump in as someone who's been lurking here trying to figure out this same issue! I'm in the Bronx and have been getting the ERR_CONNECTION_RESET error since Monday. Reading through all these comments has been super helpful - especially seeing that it's happening statewide so I know it's not just my setup. I'm planning to try the early morning approach tomorrow around 5:30am based on what @Zara Shah and @Felicity Bud shared. Also going to follow @Douglas Foster's advice about documenting everything with timestamps. Quick question for those who got through - did you notice any specific error patterns right before it started working? Like did the error message change or did it just suddenly start loading? Trying to figure out if there are any signs to watch for that might indicate when the system is coming back online. Thanks everyone for sharing your experiences - makes this whole stressful situation feel way more manageable knowing we're all dealing with it together! 💪

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You got this! Appeals are winnable if you have the right evidence. I won mine by showing the company's story didn't match the timeline of events.

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I went through this exact situation 8 months ago - also got wrongly labeled as "misconduct" when it was clearly a layoff. The appeal hearing was actually straightforward once I had my documentation ready. Make sure to get a copy of your employee handbook too, especially any sections about disciplinary procedures. If they didn't follow their own progressive discipline policy before terminating you, that's strong evidence it wasn't misconduct. Also, if other employees were let go around the same time, try to get their contact info as potential witnesses. The judge will want to hear about the broader context of company layoffs, not just your individual case. Don't let the 30-day deadline stress you out - as long as you file on time, you'll get your chance to present your side.

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This is really helpful! I didn't think about getting the employee handbook - that's a great point about the progressive discipline policy. My company definitely didn't follow any kind of warning system before letting me go. Did you have to represent yourself at the hearing or did you get a lawyer? I'm wondering if I should try to find legal help or if most people just handle it on their own.

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