New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Sofia Ramirez

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Just wanted to add - if you're getting the money order from a grocery store or gas station, double check that they actually have enough cash on hand for a $430 money order. I went to three different places last week before finding one that could do it. CVS and most grocery stores can usually handle larger amounts, but some smaller places have limits. Also bring cash obviously - they won't take cards for money orders. The fee is usually around $1-2 depending where you go.

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Emma Wilson

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That's a really good point about checking if they have enough cash! I didn't even think about that. Also just want to mention - when I got my money order at the post office, they asked for my ID and had me fill out some paperwork since it was over $300. Don't know if other places do this too but bring your driver's license or state ID just in case. The whole process took about 10 minutes but at least I knew it was done right.

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One more tip that saved me a huge headache - when you're at the post office or wherever getting the money order, ask them to print it clearly or use block letters. My first money order got rejected because they couldn't read the handwriting and it looked like a different name. Had to get a new one and start the whole process over. Also, some places like Walmart have a $1000 daily limit per person for money orders, so if you need multiple orders for some reason, you might have to come back the next day or go somewhere else. The DOL is super picky about everything being perfect so take your time filling it out!

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This is such helpful advice! I never would have thought about the handwriting issue. When I was filling out my money order earlier today, I was rushing because I was so stressed about getting it wrong. Good thing I used all caps and wrote really slowly. The postal worker actually double-checked everything with me before I left which was reassuring. Now I'm just hoping they process it quickly once they get it!

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Just went through this exact situation. The key is to gather all your documentation before you appeal. I had to pay back $1,400 but it turned out I actually did make a mistake with reporting some freelance work. If you truly reported everything correctly, you should be able to get the overpayment reversed. NYS Department of Labor makes mistakes too, but you need proof to challenge it.

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Amara Okonkwo

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I went through something similar last year and it was stressful but manageable. First thing - don't panic and don't ignore it. The $2,100 overpayment could be due to several reasons: miscalculated weekly benefit amounts, unreported earnings, or even their system error. You absolutely have rights here. Request your full payment history and earnings records from my.ny.gov, then compare them with your own records of reported income. If everything matches up and you reported correctly, file an appeal within 30 days. Even if you do owe money, NYS Department of Labor typically allows payment plans - I've seen people pay as little as $50-75 monthly. The important thing is to respond and engage with the process rather than avoiding it.

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Nina Chan

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Wait, are we talking about regular unemployment or standby? Because if you're on standby status the rules are totally different. I was on standby for 6 months last year when my factory had temporary layoffs.

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Tami Morgan

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Good point to clarify. Regular UI is 26 weeks maximum. Standby status allows you to remain attached to your employer during temporary layoffs, but you still use up your benefit weeks while claiming.

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Ruby Knight

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The whole system is confusing! I wish NYS Department of Labor would just give us a simple chart showing how many days/weeks we get instead of making us dig through all their documentation.

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I totally agree! The NYS DOL website is so hard to navigate. I'm dealing with this right now too and it took me forever to find the basic info that it's 26 weeks max. They really should have a simple FAQ section right on the front page that breaks it down clearly instead of burying it in all the legal language.

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CosmicCowboy

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Here's what you need to do step by step: 1. Keep a copy of your fraud form submission (screenshot or confirmation number) 2. Call using claimyr.com to get through to an agent - regular phone lines are impossible 3. Have ready: SSN, old W2s, any old claim info you can find, proof of identity 4. Ask specifically for the PIN reset department 5. If first agent can't help, ask to speak with a supervisor I went through this exact thing last month. The system is ancient and terrible at handling old claims, but there are people who can fix it. Don't give up! claimyr.com saved me hours of hold time.

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Sofia Torres

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thank you! super helpful. gonna try claimyr tomorrow morning

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Amina Diallo

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saving this comment for later, having the same issue rn 😩

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Had this exact same issue last year! The security questions from decades ago are a nightmare. Here's what finally worked for me: I went to my local career center (One-Stop office) and they have a direct line to DOL that bypasses the regular phone system. The staff there helped me get connected to someone who could manually verify my identity and reset my PIN on the spot. Way faster than waiting for the fraud form response. You can find your nearest office on the DOL website under "Career Centers" - totally free service too!

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Nia Wilson

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Glad you got it resolved! For anyone else reading this thread in the future: there's a difference between resetting your NY.gov ID (which controls access to all NY state services) and resetting your PIN (which is specific to unemployment claims). Make sure you know which one you need help with before calling.

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Luca Russo

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good point! and write down your usernames and passwords somewhere safe so you don't mix them up again lol

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Ethan Scott

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Great advice about keeping track of different government logins! I use a password manager now after getting locked out of multiple accounts last year. One tip I learned the hard way - if you're dealing with both federal (IRS) and state (unemployment) stuff at the same time, open them in different browsers or use incognito mode. It helps prevent the confusion that @NebulaNinja experienced. Also bookmark the specific login pages so you don't accidentally end up on the wrong site!

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Omar Farouk

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That's such a smart tip about using different browsers! I never thought of that but it makes total sense. I'm definitely going to start doing that when I'm working on multiple government sites. The incognito mode idea is brilliant too - prevents all those saved passwords from auto-filling on the wrong sites. Thanks for sharing!

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