Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.
Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.
Using Claimyr will:
- Connect you to a human agent at the NYDOL
- Skip the long phone menu
- Call the correct department
- Redial until on hold
- Forward a call to your phone with reduced hold time
- Give you free callbacks if the NYDOL drops your call
If I could give 10 stars I would
If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
Really made a difference
Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
IT WORKS!! Not a scam!
I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
Join the conversation
Join the conversation
This thread has been super helpful! I'm actually in the exact same boat - payment showing released from 11/14 but KeyBank says no pending deposit. Based on what everyone's shared here, it sounds like there's definitely been system issues with batch releases since their platform update. I'm going to follow the same steps: call KeyBank first to confirm (already did), then use that Claimyr service to reach an actual NYSDOL agent. Really appreciate everyone sharing their experiences and the specific phone numbers/resources. It's so frustrating when the automated system says everything is fine but your money is nowhere to be found!
@Yuki Sato You re'definitely on the right track following those steps! I ve'been lurking in this community for a while and have seen several similar posts about payment delays since the platform update. It seems like the Released "status" isn t'always reliable anymore - there s'clearly some disconnect between what the automated system shows and what actually gets processed to KeyBank. Good idea to document everything when you call too dates, (times, reference numbers in) case you need to escalate further. Hoping the Claimyr service gets you connected quickly like it did for the others!
I'm dealing with this exact same issue right now! My payment has been showing "Released" since 11/16 but still nothing on my KeyBank card as of today. After reading through all these comments, it's clear this is a widespread problem with their system updates. I called KeyBank first like everyone suggested (1-866-295-2955) and they confirmed no pending deposits from NYSDOL. Really frustrating when you're counting on that money! Going to try the Claimyr service that several people mentioned since it seems like the only reliable way to actually reach a human at NYSDOL these days. Thanks to everyone who shared their experiences and solutions - this thread is a lifesaver for people dealing with these payment glitches!
@Austin Leonard I m'in the same boat! My payment has been showing Released "since" 11/17 and it s'now been 4 business days with nothing hitting my KeyBank card. Just called KeyBank and they also confirmed no pending deposits. It s'so reassuring to see I m'not the only one dealing with this - was starting to panic that something was wrong with my specific claim. Definitely going to try that Claimyr service everyone s'recommending. Has anyone figured out if there s'a pattern to which claims are getting affected by these system glitches? Like is it random or tied to specific claim types or filing dates?
Join the conversation
I'm also new to the NY unemployment system and this thread has been incredibly helpful! I just started claiming a few weeks ago and seeing posts like this made me realize these system glitches are more common than I thought. It's reassuring to know there's a community here where people share their experiences and help each other out. The advice about waiting 48 hours before panicking and checking for confirmation emails is really valuable for newcomers like me who don't know what's normal yet. Thanks everyone for sharing your knowledge!
@Philip Cowan I m'also pretty new to all this and I totally agree - this community has been a lifesaver! When I first started claiming, every little thing would stress me out because I had no idea what was normal. Posts like Emma s'really help because you realize these glitches happen to everyone, not just you. The 48-hour rule is definitely something I m'going to remember. It s'amazing how much more confident you feel when you have people who ve'been through it before sharing their experiences!
As someone who's been dealing with NY unemployment for over a year now, I can confirm that these display glitches happen more often than they should. What I've learned is that the backend system (where your actual claim data lives) is usually fine - it's just the frontend display that gets wonky. A few tips for newcomers: always note down the time you certified and any confirmation numbers, check both the website AND the phone system since they sometimes update at different times, and don't panic if things look weird for 24-48 hours. The NY system is definitely not the most user-friendly, but once you learn its quirks it becomes more manageable. Glad everything worked out for you Emma!
Join the conversation
Remember to keep filing your weekly claims even while the appeal is pending! A lot of people forget this step and it can mess up your benefit timeline.
Don't let that one bad experience scare you too much - every judge is different. I had my hearing last summer for a similar situation (hostile work environment) and the judge was actually very patient and thorough. Make sure you have a quiet space for the call if it's by phone, and test your phone connection beforehand. Also, when you present your evidence about the safety issues, be specific about dates and what actions you took to address them with management before quitting. The fact that you have text messages and emails is really good - that's exactly the kind of documentation that can make or break these cases. You've got this!
Join the conversation
This is such valuable information for anyone dealing with NYSDOL system issues! I've been following this thread because I'm always worried something like this could happen to my claim. It's reassuring to know there are actual solutions and that the Tier 2 specialists can fix these backend problems. Really appreciate everyone sharing their experiences - this kind of community knowledge is so much more helpful than trying to navigate the official website or automated phone system alone.
Completely agree! This thread has been so educational - I had no idea about the difference between regular agents and Tier 2 specialists, or that filing a new claim when you already have an active one could cause problems. It's frustrating that we have to rely on community knowledge like this because the official channels don't provide clear guidance on these specific issues. Bookmarking this thread in case I ever run into something similar!
This is exactly why I love this community - real people sharing real solutions that actually work! I've been on unemployment for a few months now and I'm always paranoid about system glitches like this. The fact that you got it resolved so quickly with the right approach gives me hope that if something similar happens to me, there's a path forward. I'm definitely saving the info about asking specifically for Tier 2 specialists and not filing a new claim if your existing one disappears. Thanks for taking the time to update us with the resolution - it really helps other people who might face this same issue!
Chloe Robinson
I'm so glad to see people getting their approvals! I submitted my waiver in early June for a $2,100 overpayment from those duplicate payments. Reading through everyone's experiences here has been really helpful - it sounds like most people are getting approved after 3-4 months of waiting, which gives me hope. I was starting to panic thinking I'd have to pay it back, especially since it was clearly their system error. Has anyone noticed if they're processing June submissions yet, or should I expect to wait until September/October? The uncertainty is the worst part!
0 coins
Nathaniel Stewart
•Hey Chloe! I just went through this same process and got my approval letter last week after submitting in late May, so you're probably looking at around 3-4 months from your June submission date. Based on what I've seen in this thread, they seem to be processing them in order, so you might hear back sometime in September or early October. I know the waiting is absolutely nerve-wracking - I was checking my mailbox obsessively every day! But from everything I've read here and my own experience, these system error cases are getting approved pretty consistently. Try to hang in there, and maybe consider calling if you hit the 4-month mark just to check on the status. The uncertainty really is the worst part, but it sounds like you'll be fine!
0 coins
Mei Lin
I'm in a very similar situation - submitted my waiver in mid-June for a $1,850 overpayment from those duplicate payments. Reading everyone's experiences here has been incredibly reassuring, especially seeing that most people are getting approved after 3-4 months. The waiting game is brutal though! I keep checking my online account and mailbox obsessively. It's encouraging to see that even with the long delays, NYSDOL seems to be recognizing that these were system errors on their end. Thanks to everyone who shared their timelines and outcomes - it really helps to know we're not alone in this mess. Fingers crossed we'll all have good news by fall!
0 coins