New York Unemployment

Can't reach New York Unemployment? Claimyr connects you to a live NYDOL agent in minutes.

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  • Connect you to a human agent at the NYDOL
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the NYDOL drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

Good luck getting through to anyone at NYS Department of Labor to ask questions about this. I've been trying to get clarification on part-time work rules for weeks and can never get through. The phone system is impossible and their website doesn't give clear examples for different situations.

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Never heard of that but anything is better than the regular phone system. Did they charge you a lot?

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It was reasonable and saved me hours of calling. Plus I got to talk to someone who actually knew the current rules instead of getting different answers from different people.

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just dont report small amounts like under $100 nobody checks that stuff anyway

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This is terrible advice. The NYS Department of Labor absolutely checks this and you can face serious penalties for unreported income of any amount. Please don't risk your benefits by not reporting earnings.

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One more important thing - make sure you understand the difference between gross and net earnings. NYS Department of Labor wants your gross earnings before taxes and deductions when you file your weekly claim. And remember, even if you earn too much to get benefits for a particular week, you're still maintaining your claim and using up one of your benefit weeks.

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Thank you so much for all this info! I feel much more confident about taking the temp job now. I'll definitely report everything properly.

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I went through something similar last year when I was on unemployment and picked up freelance work. One thing that helped me was creating a simple spreadsheet to track my weekly earnings and calculate what my benefit reduction would be before I filed each claim. That way I wasn't surprised by the amounts. Also, don't forget that if you work more than 3 days in a week, even if you're under the earnings threshold, it can still affect your benefits. The day limit is separate from the dollar limit, which nobody ever mentions. Good luck with the temp job!

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Wait, there's a day limit too? I had no idea about the 3-day rule! That's really important to know. Do you happen to remember what happens if you work 4 days - do you lose all benefits for that week or is it prorated somehow? This is getting more complicated than I thought but I really appreciate everyone sharing their experiences here.

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I've been in the same boat! Got a call from that exact number last month and panicked when I missed it. Turns out they just needed me to confirm that I was still actively job searching. Since you've been getting payments consistently for 3 months, it's most likely something routine like work search verification or updating your contact info. The no voicemail thing is their standard practice unfortunately - drives everyone crazy! I'd suggest calling back first thing in the morning around 8am when the lines open. That's when I've had the best luck getting through without sitting on hold forever. Also check your online unemployment account to see if there are any new messages or requirements posted there. Sometimes they'll flag something in the system even if they don't mention it over the phone. Don't worry too much - if it was urgent enough to suspend benefits, they usually would have done so already. Just make sure to follow up soon so whatever they need doesn't become a bigger issue later!

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This is super helpful, thank you! I just checked my online account and there's nothing new there, which is a relief. I'm definitely going to try the 8am strategy tomorrow - seems like that's the consensus from everyone who's had success getting through. It's reassuring to hear that it was just work search verification for you. I've been keeping up with my job search requirements so hopefully that's all they need from me too. Really appreciate you taking the time to share your experience!

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I just went through this exact same situation last week! Got a call from 888-581-5812, missed it, no voicemail, and spent the next two days stressing about what they could possibly want. Finally got through by calling at exactly 8:00 AM when they opened and it turned out they just needed me to verify my address because they had a slight discrepancy in their records. The whole thing took like 5 minutes to resolve once I actually talked to someone. Since you've been getting payments regularly for 3 months like I was, it's almost certainly just routine administrative stuff. They seem to do these random verification calls pretty frequently. My advice: set an alarm for 7:55 AM tomorrow and call right when they open at 8. That's honestly the only way I've ever gotten through without waiting hours. And don't panic - if it was something that would affect your benefits immediately, they usually put a hold on payments first and then try to contact you. The fact that you're still receiving money is a good sign that it's nothing urgent!

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Great question! I was worried about this exact same thing when I first started collecting unemployment. Your cousin might be thinking of situations where people commit fraud or make errors on their claims. As long as you've been honest about your job search activities and haven't worked without reporting it, you're totally in the clear. The whole point of unemployment insurance is to bridge the gap until you find new employment - getting hired is the success story they want to see! Just make sure to report your new job start date on your final weekly certification and you'll be all set.

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This is such helpful reassurance! I've been hearing so many different things from family and friends that I wasn't sure what to believe. It's good to know that finding work quickly is actually what the system is supposed to help with. I'll definitely make sure to report my start date properly on my final claim. Thanks for breaking it down so clearly!

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Your cousin might be confusing unemployment with other benefits or maybe heard about someone who had to repay due to fraud. The unemployment system is actually designed to support you while you're looking for work, and finding a job is the intended outcome! I went through the same worry when I got hired after collecting for about 2 months. Just make sure on your final weekly certification to accurately report your last day of unemployment and your job start date. The NYS DOL website has a section that explains this - you're only required to repay if you received benefits you weren't entitled to (like working unreported hours or being unavailable for work). Since you've been following the rules and actively job searching, you should have nothing to worry about. Congrats on the new position!

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This is exactly the kind of clear explanation I needed to hear! I was getting so anxious after my cousin planted that seed of doubt in my mind. It makes total sense that the system is designed to help people get back to work, not penalize them for succeeding. I really appreciate everyone taking the time to explain this - it's such a relief to know I won't have any surprise bills coming my way. Now I can focus on preparing for my new job instead of worrying about owing money back to the state!

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I went through this exact same situation last year - 9 weeks of "approved" status with zero payments. What finally worked for me was escalating through my state senator's office (not assembly) AND filing a formal complaint with the NYS Department of Labor's Office of Special Investigations like @Connor O'Brien mentioned. The key is doing both simultaneously - the political pressure plus the formal complaint seems to actually get attention. I also started documenting everything in a spreadsheet with dates, times, reference numbers, and took screenshots daily of my claim status. When I finally got through to someone who could actually help, having all that documentation made the difference. Got all my back pay within 2 weeks once the right person looked at my case. Don't give up - the system is broken but there are ways to navigate it if you're persistent and strategic about it.

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@Diego Vargas This is incredibly helpful - thank you for laying out the specific dual strategy! I m'in week 6 of the same situation and have been trying random approaches with no success. When you contacted your state senator s'office, did you explain the financial hardship aspect or just focus on the processing delay? Also, for the spreadsheet documentation, did you include screenshots of the specific error messages or just the general claim status? I m'going to start both the senator contact and Special Investigations complaint tomorrow, but I want to make sure I m'framing everything correctly from the start. Your success story gives me hope that there s'actually a way through this bureaucratic nightmare if you re'strategic about it!

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@Diego Vargas This dual strategy approach sounds like exactly what I need! I ve'been stuck in the same loop for 5 weeks now. When you say you documented everything in a spreadsheet, did you include the specific names of representatives you spoke with, or just reference numbers? Also, I m'curious about timing - did you wait a few days between filing the Special Investigations complaint and contacting your senator s'office, or do both on the same day for maximum impact? I m'worried about seeming too aggressive but honestly I m'desperate at this point. Your success story is giving me hope that there s'actually a way to break through this system if you re'strategic about it. Going to start the documentation process today and reach out to both offices Monday morning!

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I went through something very similar - 7 weeks of approved status with no payments. What ultimately resolved it was discovering there was a "wage verification hold" on my account that never showed up in my online portal and I was never notified about. The only way I found out was by physically going to a local NYS Department of Labor office (not calling) and asking them to pull up my full claim file on their internal system. Turns out my former employer had disputed something months earlier but it got stuck in their system. The local office was able to release the hold immediately once they saw what the issue was. If you have a local office nearby, I'd recommend going in person with all your documentation - sometimes they can see things in their system that don't show up online or that phone reps can't access. Got my full back pay within a week after that visit.

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