I'm so glad I found this thread! I've been going through the exact same thing - it's been about 5 weeks since I applied and I haven't received a single payment or even any communication from DUA. I was starting to panic thinking I did something wrong with my application. Reading everyone's experiences here is both terrifying (some people waiting 3-4 months?!) and reassuring at the same time. I'm definitely going to try that 8:01 AM calling strategy and dig deeper into my online account to look for hidden pending issues. Has anyone had success with contacting their local state rep? That seems like it might be worth trying if the phone calls don't work out. This whole situation is such a mess but at least we're all in it together! 💪

Ugh, I'm dealing with this exact same nightmare right now! It's been about 8 weeks for me with absolutely zero communication from DUA - no letters, no emails, nothing. I was honestly starting to think I was the only one going through this hell, so finding this thread is such a relief! @Jade O'Malley your step-by-step breakdown is amazing - I'm screenshotting that and working through each point. And @Lucas Bey that calling service actually sounds tempting at this point because I've literally spent entire days on hold just to get disconnected. The most frustrating part is not knowing if there's some hidden issue holding everything up or if I'm just stuck in the endless queue. I've been doing my weekly certifications religiously but everything just shows "pending" forever. Going to try logging in super early tomorrow to dig for any hidden pending issues, and if that doesn't work I might actually try contacting my state rep. Never thought I'd need to become a detective just to get unemployment benefits! Thanks everyone for sharing your experiences - we're all going to get through this mess eventually! 🤞

Don't forget that you can also do some preliminary research on the DUA website even before you file - they have a benefit calculator tool that can give you a rough estimate of your weekly benefit amount based on your wages. Also, if you're in a union or have any kind of employment contract, check if there are specific provisions about layoffs or unemployment that might affect your situation. One last tip: when you do file, try to do it early in the week (Monday or Tuesday) rather than Friday - if there are any issues with your application, you'll have more time during the business week to get help before the weekend hits.

I went through unemployment in MA back in 2022 and wanted to add a few practical tips that helped me. First, set up your direct deposit info correctly from the start - any mistakes there can really delay your payments. Second, keep a dedicated email folder for all DUA communications because you'll get a lot of emails and some contain important deadlines. Third, if you're planning to do any freelance or gig work while collecting benefits, make sure you report ALL income when you file your weekly claims - even $20 from a side job needs to be reported or you could face penalties later. The income might reduce your weekly benefit but it won't disqualify you entirely. Also, consider signing up for job alerts on multiple sites (Indeed, LinkedIn, state job board) right away so you can start building that job search log from day one. The whole process is definitely stressful but it's manageable if you stay organized and follow the rules exactly as they're written.

I'm going through something very similar right now and this thread has been incredibly helpful! My situation involves a supervisor who's been creating a hostile work environment through constant criticism, unreasonable demands, and what I can only describe as bullying behavior. Reading everyone's experiences gives me hope that there might be a way out that doesn't leave me completely without income. I've already started documenting incidents after reading the advice here - wish I'd known to do this sooner. Has anyone dealt with a situation where the toxic behavior is more subtle/psychological rather than obvious harassment? I'm worried DUA might not see my case as strong enough since there aren't any explicitly offensive emails or clear-cut violations, just a pattern of behavior that's making me dread going to work every day.

I successfully got unemployment benefits after quitting due to a hostile work environment in MA last year. The most important thing is building a comprehensive case BEFORE you quit. Here's what worked for me: 1) Document everything in writing with dates/times/witnesses, 2) File formal complaints through your company's channels (even if they're unhelpful - DUA needs to see you tried), 3) Keep records of how it's affecting your health (doctor visits, therapy sessions if applicable), and 4) Look up Massachusetts General Law Chapter 151A Section 25(e) which covers "good cause attributable to the employer." The adjudication process took about 5-6 weeks for me, but I was approved because I could prove the conditions were objectively unreasonable and I had exhausted other remedies. Don't let fear of the unknown keep you trapped in a situation that's destroying your mental health - just make sure you have a solid paper trail first. Happy to answer any specific questions about the process!

I'm so sorry you're dealing with this - the frustration is absolutely real and you're definitely not alone! I went through something similar about 8 months ago and it was one of the most stressful experiences I've had. Here's what finally worked for me after 7 weeks of being on hold: 1. **Document everything religiously** - I created a spreadsheet tracking every call attempt, email sent, and document uploaded with dates and times. This became crucial later. 2. **Check your employer's unemployment account** - This might sound weird, but ask your former employer if they've received any requests for information from DUA that they haven't responded to yet. Sometimes the hold is on their end, not yours. 3. **File a complaint with the Massachusetts Attorney General's office** - They have a specific unemployment complaint form online and they actually follow up. I got a response within a week and my case moved shortly after. 4. **Try the "Request Callback" option** - Instead of staying on hold, use the callback system. It's still slow but at least you're not tied to your phone all day. The mental health toll of this is no joke - I was having panic attacks about bills too. Please don't hesitate to reach out to local assistance programs in the meantime. I eventually got all my back pay (over $5,000) and it came through within days once the hold was lifted. Keep filing those weekly claims no matter what - that's super important! You've got this! 💪

I'm going through the exact same thing right now - 4 weeks on hold and it's driving me crazy! This thread has been incredibly helpful though. I had no idea about so many of these workarounds and resources. One thing I wanted to add that I just discovered: if you go to the DUA website and look under "Forms and Publications," there's a form called "Request for Reconsideration" (Form BR-12) that you can submit if your claim has been pending for more than 21 days. It's not well advertised but it's supposed to trigger a manual review of your case. Also, I've been keeping track of which representatives others have mentioned as helpful: - Attorney General's office (multiple success stories) - Local unemployment offices vs. state line - State representatives (hit or miss but worth trying) The financial stress is absolutely brutal. I've had to ask family for help which is humiliating, but seeing all the success stories here about people getting their back pay gives me hope. We really shouldn't have to become unemployment claim experts just to access basic benefits! Thanks to everyone sharing their experiences - this community is honestly more helpful than the actual DUA system right now. We'll get through this! 💙

To all those having trouble reaching a human at Massachusetts Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/ok4BhTU0_EI

From what I understand, Massachusetts typically allows backdating unemployment claims up to one year from the date you file, but there have been some special provisions during the pandemic. The specific deadline can vary depending on your situation and when you initially became unemployed. I'd recommend calling the DUA directly at (877) 626-6800 to get the most accurate information for your specific case, as they can review your eligibility and let you know exactly how far back you can backdate your claim.