Massachusetts Unemployment

Can't reach Massachusetts Unemployment? Claimyr connects you to a live DUA agent in minutes.

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Using Claimyr will:

  • Connect you to a human agent at the DUA
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DUA drops your call

If I could give 10 stars I would

If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!


Really made a difference

Really made a difference, save me time and energy from going to a local office for making the call.


Worth not wasting your time calling for hours.

Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.


An incredibly helpful service

An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!


Consistent,frustration free, quality Service.

Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.


IT WORKS!! Not a scam!

I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!

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Ask the community...

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  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

I just went through this process a few months ago and wanted to add a couple things that really helped me. First, have your bank account info ready for direct deposit - it's way faster than waiting for checks. Second, when you're filling out the application, be really specific about your separation reason. Since you were laid off, make sure you select "lack of work" or "reduction in force" rather than anything that might sound like you quit. Also, once you file your initial claim, you'll get a confirmation number - screenshot that or write it down! You'll need it if you have to call DUA later. The whole process took me about 40 minutes but it was worth taking my time to make sure everything was accurate.

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This is really thorough advice, thank you! I definitely want to set up direct deposit - do you remember if they ask for routing and account numbers during the initial application, or is that something you set up separately after your claim is approved?

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Hey Giovanni! I went through this exact same situation last year when I got laid off from my marketing job. Here's my step-by-step process: 1) Go to mass.gov and create a MyMassGov account if you don't have one 2) Look for "Apply for Unemployment Benefits" - it's pretty prominent on the page 3) Have your SSN, license, and employment info for the last 18 months ready like Aaliyah mentioned 4) When it asks about separation reason, choose "laid off due to lack of work" or similar - be honest but make sure it's clear you didn't quit 5) Set up direct deposit during the application if possible 6) After submitting, you'll get a confirmation number - save this! The whole thing took me about 45 minutes. Also, start thinking about your work search strategy now since you'll need to log job search activities weekly once benefits start. The waiting period is just one week in MA, so you should see your first payment about 2-3 weeks after filing if everything goes smoothly. You've got this!

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