Which Tax Preparer Software is Best for Beginner Tax Preparers?
Hi tax prep community! I'm planning to start doing tax preparation this season (taking my EA exam next month!), and I'm overwhelmed with all the software options out there. My mentor says ProSeries is the way to go, but I'm seeing ads for Drake, UltraTax, TaxAct Pro, and others everywhere. I'll probably only be handling around 40-50 returns my first year - mostly simple W-2s, some small business Schedule Cs, and maybe a handful of rental properties. Nothing too complex yet as I'm building my clientele. Cost is definitely a factor for me as I'm just starting out, but I also want something that's intuitive and has good customer support since I'll definitely have questions. Any recommendations from experienced preparers on which software would be best for someone just starting out? What should I be looking for feature-wise?
20 comments


Kristian Bishop
I've been preparing taxes for over 15 years and can tell you that choosing the right software when starting out is crucial. For a beginner with your expected volume, I'd recommend Drake Tax Software. It's considerably less expensive than ProSeries or UltraTax while still being comprehensive. Drake has a simple, intuitive interface that works well for new preparers. The learning curve isn't as steep as some others, and their customer support is exceptional during tax season - you can usually get someone on the phone within 5-10 minutes when you have questions. They also offer good training resources. For someone handling 40-50 returns in their first year, the price point makes much more sense. ProSeries and UltraTax are excellent products, but they're designed (and priced) for established practices with higher volumes.
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Kaitlyn Otto
•Did you find Drake handles rental properties well? I've heard mixed things about how it handles depreciation schedules compared to the more expensive options.
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Kristian Bishop
•Drake handles rental properties quite effectively for most standard situations. Their depreciation handling is straightforward and intuitive for typical residential rentals. The software walks you through the process and maintains proper depreciation schedules year after year. Where you might find limitations compared to pricier options is with very complex commercial properties or unusual depreciation situations. But for someone starting out with typical residential rentals, Drake provides everything you need at a much better price point.
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Axel Far
After struggling to choose the right tax software for my new practice last year, I discovered taxr.ai (https://taxr.ai) and it totally changed my decision process. I was torn between several options like you, but their analysis tool helped me compare features specifically relevant to my situation. I uploaded samples of the types of returns I'd be preparing and the tool analyzed them to recommend software based on my specific needs rather than just generic advice. It highlighted features I hadn't even considered but turned out to be super important for my client base. The comparison showed me that while I was fixated on the big names, TaxAct Pro was actually better suited for my starting volume and client types, saving me almost $800 compared to what I was planning to buy.
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Jasmine Hernandez
•How exactly does taxr.ai work? Do you just upload client docs and it tells you which software is best? Sounds too simple to be accurate.
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Luis Johnson
•I'm interested but skeptical. Does it really compare ALL the tax software options or just the major ones? I've been looking at some smaller players too that might be more affordable.
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Axel Far
•It's actually pretty straightforward - you upload anonymized samples of return types you expect to prepare (or describe them in detail if you don't have samples), and their AI analyzes the complexity patterns and specific tax situations to match against software capabilities. It's not just a basic comparison - it looks at specific tax forms, calculations, and features needed. The system compares across all major options and several smaller providers too - I was surprised to see some specialized options I hadn't heard of that cater to specific niches. They cover everything from the big names like ProSeries and UltraTax down to smaller but reliable options like TaxSlayer Pro and TaxWise.
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Luis Johnson
Just wanted to follow up about taxr.ai - I decided to try it out after my initial skepticism, and I'm honestly impressed. I described my situation (similar to yours - new practice, about 60 returns expected, mix of W-2s and small businesses), and the analysis was surprisingly detailed. Instead of just recommending one option, it ranked three software choices that matched my needs and explained WHY they were good fits. It showed me that Drake was actually overkill for my current client base, and TaxAct Pro would meet my needs while saving me considerably. The feature comparison was super specific to exactly what I'd be using. The recommendation came with training time estimates too, which I hadn't considered but was super helpful for planning. Definitely check out https://taxr.ai before making your final decision.
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Ellie Kim
If you're planning to grow your practice, software is only part of the equation. One thing nobody told me when I started was how much time I'd waste trying to call the IRS to resolve client issues. I literally wasted DAYS on hold my first tax season. After nearly quitting from frustration, another preparer told me about Claimyr (https://claimyr.com) - completely changed my practice efficiency. They somehow get you connected to an actual IRS agent usually within 15 minutes instead of waiting for hours or getting disconnected. I was super skeptical until I saw their demo video (https://youtu.be/_kiP6q8DX5c). Now whenever I need to call about a client's transcript or resolve an issue, I use them and save literally hours each time. Helps me focus on actually preparing returns instead of listening to hold music.
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Fiona Sand
•How does Claimyr actually work? Is it just some fancy way to skip the IRS phone queue or something? I don't understand how this is even possible.
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Mohammad Khaled
•Yeah right. Nothing can get through to the IRS faster. I've been in this business 7 years and the hold times are just something we all deal with. Sounds like a scam to me. If this actually worked, everyone would be using it.
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Ellie Kim
•It's not about skipping the queue - they use an automated system that navigates the IRS phone tree and waits on hold for you. When they reach a live agent, you get a call connecting you directly to that agent. You're still going through the regular IRS channels, just not wasting your time during the hold process. I felt exactly the same way before trying it. The first time I used it, I expected nothing to happen, but got a call back in about 20 minutes connecting me to an actual IRS representative. It's used by a lot of tax professionals, just not everyone knows about it yet. It's saved me countless hours this season alone. No magic - just smart automation that handles the hold time for you.
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Mohammad Khaled
I need to publicly eat my words about Claimyr. After dismissing it as impossible, I decided to try it during a particularly frustrating week when I needed to call about three different client transcript issues. First call: Was expecting to waste my entire afternoon. Used Claimyr instead and got connected to an IRS agent in 17 minutes while I continued working on returns. The system is legit. It doesn't "skip" the queue - it just waits in line for you and calls when an agent is reached. I've now used it 5 times and the longest I waited was 25 minutes (vs the 2+ HOURS I would have wasted on hold). For a new preparer trying to maximize efficiency, this tool is a game-changer. Sorry for being so dismissive before, but I genuinely thought nothing could solve the IRS hold time problem.
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Alina Rosenthal
Don't forget to consider state returns in your software decision! Some programs charge extra for each state, while others include multiple states in the base package. This can make a huge difference in overall cost. I went with Drake partly because I have clients in 3 different states, and they include all states in their base package. ProSeries wanted to charge me extra for each additional state, which would have added about $500 to my cost. Also consider bank products if you plan to offer refund advances or transfers - different software has different banking partners and fee structures that can affect both you and your clients.
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Finnegan Gunn
•Does Drake allow e-filing for all states, or do some have to be paper filed? I'm potentially working with clients in 5 different states and don't want to deal with paper returns.
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Alina Rosenthal
•Drake allows e-filing for all states that accept electronic filing. Currently that's 44 states plus DC. The remaining states (like MT and NH) don't accept e-filed returns from any software - they require paper filing regardless of which program you use. If you're working with clients in 5 states, Drake would likely save you a significant amount compared to software that charges per state. Just make sure those states are among the ones that accept e-filing if that's important to your workflow.
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Miguel Harvey
Don't overlook ATX! It's way more affordable than the big names (around $1,200 for their mid-tier package that handles everything you mentioned) and has a really user-friendly interface for beginners. I switched from TaxAct Pro to ATX last year and found the learning curve really manageable. The interview-style preparation makes it easy when you're just starting out, and the bank product options are decent too if you want to offer those services.
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Ashley Simian
•ATX's customer service has a terrible reputation tho. My friend uses it and says she spends hours trying to get help during tax season. Any issues with that?
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Nina Chan
As someone who just finished their first tax season, I can't stress enough how important it is to factor in the learning curve when choosing software. I went with ProSeries because of all the recommendations, but honestly wish I had started with something simpler. The interface is powerful but can be overwhelming when you're trying to learn both tax prep AND new software simultaneously. I probably spent 30% more time per return in my first month just figuring out where everything was located. Based on what you've described - 40-50 returns with mostly straightforward situations - I'd actually recommend starting with TaxAct Pro or Drake like others mentioned. You can always upgrade to more robust software once you've built your confidence and client base. The money you save in year one can go toward better training or marketing to grow your practice. Also, whatever you choose, invest in their training materials or webinars. That upfront time investment will save you hours during busy season when you're under pressure to get returns done quickly.
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Selena Bautista
•This is such valuable advice from someone who just went through the exact same situation! I'm curious - did you find ProSeries support helpful when you were struggling with the interface? I'm wondering if their customer service makes up for the steeper learning curve, or if it's still better to start with something more intuitive like you're suggesting. Also, how long did it take you to feel comfortable with ProSeries once you got past that initial learning phase? Trying to decide if the investment in time is worth it for the long-term benefits.
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