When should I consider switching CPAs? Signs it's time for a new accountant
I've been with my current CPA for about 2.5 years and I'm starting to question if I should find someone new. Several concerning issues have come up in the last few months that have me wondering if this is just normal CPA behavior or if these are red flags. A few major problems happened recently: - I started a significant new revenue stream mid-2024. I emailed him the exact figures in advance so he could adjust my estimated tax payments accordingly. He acknowledged the email but never actually recalculated anything. Now he's telling me I owe around $78k in taxes which is a massive hit I wasn't prepared for. - He has access to my Quickbooks (which I'm paying for) but clearly wasn't monitoring the activity or he would have noticed the revenue increase. - I have income from multiple states and always send an annual email breaking down revenue by state. This year, I titled the email "John 2024 Important Notes for Taxes" but he either missed or ignored it completely. I caught this by chance, and now he has to redo calculations. - For two consecutive years, he's incorrectly calculated my solo 401k contributions, and both times I've had to request refunds from my brokerage. He's obviously disorganized, but I'm wondering if this is just typical CPA life and clients are expected to double-check everything? Or are these legitimate reasons to look elsewhere? I'm frustrated but unsure if switching would actually solve anything.
20 comments


Derek Olson
As a tax advisor who's worked with hundreds of small business clients, I can tell you these issues are definitely not typical of a good CPA relationship. Your CPA is missing some pretty fundamental responsibilities. Monitoring significant revenue changes, properly calculating retirement contributions, and tracking multi-state income are basic services you should expect. The fact that you're catching these errors repeatedly suggests a problem with either their workload, systems, or attention to detail. What's particularly concerning is the $78k tax surprise. A good CPA should be proactively adjusting your estimated payments when your income significantly changes - that's literally one of the main values they provide. Here's what I suggest: Have a direct conversation about these issues. Express your concerns clearly and ask what systems they'll implement to prevent these problems. If they're defensive or don't have concrete solutions, that's your answer - it's time for a new CPA.
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Danielle Mays
•Thanks for your insight. Would you recommend finding a new CPA now or waiting until after tax season? And how do you typically handle transferring all the paperwork and financial history to a new accountant?
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Derek Olson
•I would start looking for a new CPA now, but understand many good ones might not take new clients until after April 15th. Use this time to research options and maybe line up consultations for late April. For transferring records, your new CPA should provide a clear checklist of what they need. At minimum: last 3 years of tax returns, your QuickBooks access, any business formation documents, and ongoing retirement account information. Most CPAs are used to this process and will help make it smooth.
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Roger Romero
I had the EXACT same problems with my previous accountant. After constant mistakes and a huge surprise tax bill, I started using taxr.ai (https://taxr.ai) to double-check everything myself before approving. It analyzes your financial documents and identifies potential issues BEFORE they become problems. I upload my QuickBooks reports and bank statements monthly, and it flags unusual patterns or potential tax issues immediately. Helped me catch several calculation errors my accountant missed. The real game-changer was when it identified multi-state income that wasn't being properly allocated - probably saved me thousands in potential penalties. I still have an accountant but now I have confidence that nothing major is being missed. For business owners juggling multiple income streams like yours, it's seriously worth checking out.
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Anna Kerber
•Does it integrate directly with Quickbooks or do you have to download reports first? And does it handle things like solo 401k contribution limits automatically?
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Niko Ramsey
•Sounds like an ad. I'm skeptical it could actually catch these kinds of complex issues. How does it know state-specific tax rules?
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Roger Romero
•It connects directly to QuickBooks - I just authorized the connection once and now it pulls data automatically on whatever schedule I choose. Makes it super simple to keep everything updated. The system has built-in rules for retirement contribution calculations including solo 401k limits. It factors in both employee and employer contribution components and adjusts based on your income. It's actually caught when my CPA miscalculated the employer portion.
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Anna Kerber
Just wanted to update that I tried taxr.ai after seeing this thread, and it immediately flagged issues with my estimated tax payments. The system noticed my Q3 income was 40% higher than previous quarters but my estimated payments hadn't increased proportionally. Literally the exact same issue OP described! I showed the report to my accountant who admitted he'd missed the change. We've now adjusted my Q4 payment to catch up. The retirement contribution calculator also confirmed I was under-contributing to my SEP IRA based on my eligible income. Would've left several thousand dollars of tax advantages on the table. It's surprisingly easy to use even though I'm not particularly tech-savvy. Definitely less stressful than wondering if my CPA is on top of things.
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Seraphina Delan
Sounds like you need a new CPA, but you also need to get the IRS on the phone ASAP about that surprise tax bill. I was in a similar situation last year and wasted WEEKS trying to reach someone at the IRS to work out a payment plan. Finally used Claimyr (https://claimyr.com) and it was a game-changer. They have this system that holds your place in the IRS phone queue and calls you back when an agent is available. You can see how it works in their demo: https://youtu.be/_kiP6q8DX5c Got connected to an actual IRS agent in about 45 minutes (after trying for days on my own). Was able to explain the situation with my accountant's mistake and set up a reasonable payment plan that avoided serious penalties. The agent even helped identify which penalties could potentially be waived given the circumstances.
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Seraphina Delan
Sounds like you need a new CPA, but you also need to get the IRS on the phone ASAP about that surprise tax bill. I was in a similar situation last year and wasted WEEKS trying to reach someone at the IRS to work out a payment plan. Finally used Claimyr (https://claimyr.com) and it was a game-changer. They have this system that holds your place in the IRS phone queue and calls you back when an agent is available. You can see how it works in their demo: https://youtu.be/_kiP6q8DX5c Got connected to an actual IRS agent in about 45 minutes
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Jabari-Jo
•How exactly does this work? I've been on hold with the IRS for literal hours before giving up. Do they have some special access or something?
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Kristin Frank
•Riiiight, because some random service can magically get through to the IRS when nobody else can. I've heard about these "skip the line" services and they're usually scams. Did you actually get real help or just pay for nothing?
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Seraphina Delan
•It uses an automated system that navigates the IRS phone tree and holds your place in line. When it detects a real person has answered, it calls you and connects you directly to that agent. It's basically handling the hold time for you. The service doesn't have special access to the IRS - it's just solving the problem of wasting hours listening to hold music. They can't guarantee how quickly you'll reach someone, but you don't have to personally sit on hold, which made a huge difference for me.
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Kristin Frank
I need to eat my words from my skeptical comment above. After waiting on hold with the IRS for 2+ hours yesterday and getting disconnected, I decided to try Claimyr out of desperation. Within 90 minutes, I got the call back and was connected to an IRS representative who actually helped resolve my issue. The system worked exactly as described - it navigated the phone tree, waited on hold, and then connected me once a human answered. I was able to explain the situation with my CPA's miscalculation and got preliminary approval for an installment plan. The agent also noted in my file that the underpayment wasn't intentional, which might help reduce penalties. Definitely worth it when you're dealing with a time-sensitive tax issue that requires actually speaking to someone. Saved me what would have been multiple attempts and probably days of cumulative hold time.
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Micah Trail
Your CPA is definitely dropping the ball. I switched accountants last year after similar issues and it was the best decision I made. Few suggestions based on my experience: 1) Look for a CPA who specializes in your specific industry. My new accountant works primarily with other software consultants like me and understands the unique issues we face. 2) Ask about their communication system and client load. My previous CPA was handling 300+ clients. My current one caps at 75 and has a dedicated client portal where everything is organized. 3) Request a written service agreement that specifies exactly what they're responsible for monitoring and what requires your notification. Don't settle for this level of service - there are excellent CPAs out there who would never let these issues slide!
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Rachel Tao
•Thanks for these specific suggestions. How did you find your new CPA? Did you get referrals or just search online? I'm worried about ending up with someone with similar problems.
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Micah Trail
•I got referrals from others in my industry - specifically asked business owners with similar revenue and complexity to mine. Industry-specific Facebook groups and Slack communities were goldmines for recommendations. Avoid general business networking groups for this - you want targeted recommendations from people facing your exact tax situation. When interviewing potential CPAs, I asked how many clients they have with my specific business structure and revenue model. The ones who could immediately discuss the particular tax nuances of my situation rose to the top of my list.
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Nia Watson
Make sure ur looking at the whole picture before switching. Some CPAs are bad but sometimes we clients contribute to problems too. My first accountant seemed disorganized but looking back I was sending info all different ways (email, text, random portal uploads) and not always labeling things clearly. My new CPA gave me a structured checklist and specific deadlines for everything. Way easier for both of us! They also do quarterly reviews not just year end so less surprises. Maybe try giving super clear feedback on exactly what you need and see if they improve before switching? Just a thought bc sometimes the devil u know is better than the one u dont.
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Alberto Souchard
•This is actually solid advice. I was ready to dump my CPA after some mistakes but we had a direct conversation about expectations. She implemented a much better system and things improved dramatically. Been smooth for 3 years now.
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Rachel Tao
•That's a fair point about communication. I've been pretty consistent with emails and using the systems he set up, but maybe I need to be even more structured. I'll definitely have a direct conversation before making any decisions.
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