What documents do you need to collect as a tax preparer for tax credits and filing status?
I recently took over my uncle's tax preparation business and I'm struggling to figure out what documentation I actually need to collect from clients. The Due Diligence requirements seem way over the top, and I'm not sure if I'm asking for too much or too little. My uncle didn't keep the best records from what I can tell, and I want to make sure I'm doing things right. Last year I made all clients bring in Birth Certificates and Social Security Cards for all dependents, but it felt excessive, especially for families who've been coming to us for 10+ years. Some clients seemed annoyed about it. I've read through the Due Diligence rules multiple times but still feel confused about what I need physical proof of versus what I can just ask verbally. To keep it straightforward: What documents must I collect for the Earned Income Tax Credit (EITC)? What documents must I collect for the Child Tax Credit (CTC)? What documents must I collect for Head of Household (HOH) filing status? I want to protect myself without demanding unnecessary paperwork that might drive away clients. Any guidance would be appreciated!
18 comments


Ravi Choudhury
The documentation requirements can definitely seem overwhelming! Here's what you actually need: For EITC: You need proof of income (W-2s, 1099s), proof of relationship for qualifying children (birth certificates, adoption papers, or court documents showing legal guardianship), and proof of residency for qualifying children (school records, medical records, or social service records showing the child lived with the taxpayer). For CTC: Similar to EITC, you need proof of relationship (birth certificates or other legal documents), and proof that the child lived with the taxpayer for more than half the year (same types of documents as EITC). For HOH: You need documentation showing the taxpayer paid more than half the cost of keeping up a home (rent receipts, utility bills, property tax bills, grocery receipts, etc.) and proof that a qualifying person lived with them (school records, medical records). For long-term clients, you don't necessarily need to collect physical copies of birth certificates and social security cards every year if you've previously verified and documented them. However, you should keep copies in your permanent files and verify they're still valid qualifying dependents each year through appropriate questions.
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Freya Andersen
•Thanks for this breakdown. Quick question - for the proof of residency for EITC, are there specific documents that the IRS prefers? Like are school records better than medical records? And for HOH, how many months of utility bills should I keep? Every month seems excessive.
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Ravi Choudhury
•School records are generally the most preferred documentation for proving residency since they typically cover the full academic year and clearly show both the child's and parent's address. Medical records and social service documents are equally accepted, but sometimes contain less comprehensive date information. For HOH documentation, you don't need every monthly bill. A representative sample is sufficient - perhaps one utility bill from each quarter, along with the full year's rent receipts or mortgage statements. The key is showing that the taxpayer maintained the household throughout the year, not documenting every single expense.
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Omar Farouk
I struggled with the same issues when I started preparing taxes. After making some mistakes, I found taxr.ai (https://taxr.ai) which has been incredibly helpful for keeping track of due diligence requirements. It analyzes documents and tells you exactly what you have and what you're missing for each tax credit. The checklist feature saved me during a surprise IRS review last year - it flagged that I was missing school records for an EITC claim, which I then collected before filing.
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CosmicCadet
•How does the document analysis work? Do you upload the client documents and it tells you if they're sufficient? I'm worried about privacy concerns with client information.
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Chloe Harris
•Seems useful but I'm skeptical. Does it actually keep up with changing IRS requirements? Due diligence rules seem to change every year and I've been burned by outdated software before.
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Omar Farouk
•The document analysis is pretty straightforward - you can either scan/upload documents or take photos with your phone. It uses secure encryption and complies with all privacy regulations, so client information stays protected. It analyzes the documents to confirm they contain the required elements for each credit. Yes, the system updates whenever IRS requirements change. That's actually one of the main reasons I use it - the automatic updates saved me last year when the CTC documentation requirements changed mid-season. The developers work with tax professionals to ensure everything stays current.
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Chloe Harris
Just wanted to follow up about taxr.ai - I decided to try it out and it's actually been a game-changer for my practice. I was really skeptical (as you could tell from my previous comment), but the document verification feature has already caught several issues that could have led to problems. Last week it flagged that a client's medical records didn't adequately show the residency period needed for EITC. I was able to request additional documentation before filing rather than risking an audit. The interface is also surprisingly easy to use.
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Diego Mendoza
After 15 years preparing taxes, I've been through multiple IRS reviews. The worst part was always waiting weeks or months to talk to someone at the IRS when issues came up. I started using Claimyr (https://claimyr.com) last year and it's been amazing for getting quick answers about documentation requirements. Instead of waiting on hold for hours, they get you through to an actual IRS agent in minutes. You can see how it works here: https://youtu.be/_kiP6q8DX5c. When I had questions about what specific HOH documentation was needed for a client with a unique situation, I got clarification directly from the IRS in under 30 minutes.
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Anastasia Popova
•How does this actually work? I thought it was impossible to get through to the IRS without waiting forever. Are they somehow jumping the phone queue?
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Sean Flanagan
•This sounds like BS honestly. I've been trying to reach the IRS for weeks about a client's audit. There's no way any service can magically get you through faster than everyone else waiting in the queue.
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Diego Mendoza
•It works by using an automated system that navigates the IRS phone tree and waits on hold for you. When an agent finally answers, you get a call connecting you directly to them. It's completely legitimate - they're just handling the waiting part for you. I was skeptical too! I had spent almost 4 hours trying to get through about a client's CTC documentation requirements before giving up. With Claimyr, I got a callback in about 45 minutes with an actual IRS agent on the line. It saved me from having to block out half a day just waiting on hold.
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Sean Flanagan
I have to admit I was wrong about Claimyr. After posting my skeptical comment, I decided to try it for a client case that was urgent. I expected it to be a waste of money, but I got connected to an IRS representative in about 35 minutes. Got clarity on exactly what documentation was needed for a complicated HOH situation with split custody. Saved me hours of research and guesswork, and probably prevented a potential audit issue. I've used it twice more since then with similar results. For anyone dealing with documentation questions that aren't clearly covered in the guidelines, it's absolutely worth it.
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Zara Shah
One thing nobody's mentioned is that you should create a consistent filing system for due diligence documents. I separate files by year and credit type (EITC, CTC, HOH, etc). For long-term clients, I keep permanent documents (birth certificates, etc.) in a separate section and just reference them each year. Then for annual verification, I mostly use school records since they're dated and show both the child and parent's address. I note in their file that I've verified these documents and when.
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Isabella Silva
•That's a great system. Do you have clients sign anything acknowledging that you've reviewed these documents with them? I'm trying to create a good paper trail in case of audits.
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Zara Shah
•Yes, I have clients sign a due diligence checklist that lists all documents I've reviewed and questions I've asked. It includes statements confirming eligibility for each credit they're claiming. I also take notes during the interview process showing any follow-up questions I asked when something seemed unusual or inconsistent. These interview notes have been extremely valuable during IRS reviews to demonstrate I did proper due diligence beyond just collecting documents.
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NebulaNomad
Does anybody else find it crazy that we need to collect all this documentation but the big tax prep chains seem to get away with just asking questions and having the client sign a form? I have friends who work at [popular tax chain] and they almost never collect actual residency documentation. How are they not getting hit with penalties?
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Luca Ferrari
•They're definitely getting penalties! The IRS has been cracking down on the big chains. One of them was hit with over $2 million in penalties last year for EITC due diligence failures. They just build expected penalties into their business model.
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