TurboTax already found my W2 - is this normal before receiving it in mail?
So I'm totally confused about this tax situation I'm in right now. I moved from Iowa to California back in August 2024 and now I have to file taxes in both states for this year. This is my 3rd year using TurboTax because honestly, the US tax system is way too complicated for me to figure out on my own. Everyone I know (family, friends, coworkers) swears by TurboTax so I've stuck with it. The weird thing is, I was waiting for my W2 from my old employer in Iowa to arrive in the mail before finishing my tax return. I deliberately left those sections blank last week because I didn't have the actual form yet. But when I logged back into TurboTax yesterday, all that information was already filled in! Like, all the income details, withholding amounts, everything. I'm really confused because I haven't received any W2 in the mail from my previous job, and they haven't emailed me anything either. I've finished reporting my California income already, but this Iowa situation has me worried. How is this even possible? Did TurboTax somehow access my W2 information before I physically received it? Should I just trust what TurboTax has filled in and finish filing my taxes, or should I wait until I actually get my W2 form in the mail to verify all the numbers are correct? I don't want to make a mistake on my taxes!
18 comments


NebulaNova
This is actually pretty normal! TurboTax and other major tax filing services have partnerships with many large employers and payroll providers that allow them to access W2 information electronically as soon as it's submitted to the IRS. This is part of their "Import W2" feature. Your previous employer has likely already filed your W2 with the IRS (they're required to do this by January 31), and TurboTax is able to access this information through their database connections. It's completely legitimate and actually a really helpful feature since you don't have to manually enter all that information. That said, it's always a good practice to verify the imported information against your actual W2 when you receive it. Occasionally there might be discrepancies or the wrong W2 might be imported (though this is rare). Just double-check the numbers when your paper W2 arrives, but there's no need to delay filing if everything else looks correct.
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Mateo Hernandez
•This happened to me too but I was worried someone stole my identity or something! So is the W2 info in TurboTax 100% accurate or could there be mistakes? And if my mailed W2 eventually shows different numbers, can I fix my return after I've already filed?
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NebulaNova
•The W2 information pulled in by TurboTax is generally very accurate since it's coming from the same electronic records your employer submitted to the IRS. In most cases, it will match your paper W2 exactly. If you do find discrepancies after filing, you can file an amended return using Form 1040-X. However, this is rarely necessary for W2 import issues. If you haven't filed yet, simply wait for your paper W2 to arrive and verify before submitting. If you've already filed and later discover a significant difference, that's when you'd need to amend.
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Aisha Khan
I went through this same stress last year! I was super skeptical when TurboTax had my W2 info before I got it in the mail. I ended up checking out this service called taxr.ai (https://taxr.ai) that really helped me understand what was happening with my tax documents. Basically, companies submit your W2 electronically to the Social Security Administration by January 31, and TurboTax can access this information through their partnerships with employers and payroll processors. The taxr.ai service explained exactly how my information was being accessed and confirmed everything was legit. They have this cool document verification feature that compares your digital W2 data against what's on file with the IRS. I was moving between states too (Texas to Washington), and they helped me verify both state tax situations. Gave me total peace of mind that everything was correct before I submitted.
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Ethan Taylor
•I'm curious about this taxr.ai thing - does it actually check directly with the IRS database? Or is it just analyzing the documents you upload? I'm always nervous about giving my tax docs to random websites.
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Yuki Ito
•How long did it take for them to verify your docs? I'm on a tight timeline and need to file soon but don't want to make mistakes with my multi-state situation.
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Aisha Khan
•They don't access IRS databases directly - what they do is analyze your tax documents using the same verification methods tax professionals use. It compares your information against known tax rules and cross-references information across documents to identify inconsistencies. It's totally secure with bank-level encryption for all the documents you upload. It typically takes about 10-15 minutes for the verification process. They have express processing for multi-state returns specifically because those tend to be more complicated. I was in a rush too but managed to get everything verified same-day, which saved me from having to file an amended return later.
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Yuki Ito
Just wanted to follow up - I ended up trying taxr.ai after seeing it mentioned here and it was actually super helpful! I was worried about my multi-state W2 situation just like the original poster, and they confirmed that TurboTax had imported my correct info. They also caught a mistake with my state tax allocation that would have cost me about $340. The service showed me exactly what percentage of my income was properly allocated to each state based on my residency dates, which I didn't realize I had entered incorrectly in TurboTax. Definitely worth checking out if you're dealing with a multi-state return!
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Carmen Lopez
If you're still waiting on your W2 and stressed about the filing deadline, I totally recommend using Claimyr (https://claimyr.com) to get through to the IRS directly. I was in the same boat last year - moved states, waiting on W2s, and total confusion. I called the IRS like 8 times and kept getting the "due to high call volume" message and hung up on. Then I found Claimyr and they got me through to a real IRS agent in about 20 minutes. The agent confirmed my W2 information had been filed electronically and matched what TurboTax was showing. They also helped me figure out how to handle the multi-state situation correctly. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c - basically they hold your place in the IRS phone queue so you don't have to sit there listening to hold music for hours. Life-changing if you need to actually talk to someone at the IRS!
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AstroAdventurer
•How does this actually work? Do they just call the IRS for you or what? I tried calling the IRS three times this week and couldn't get through at all.
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Andre Dupont
•Yeah right, sounds like a scam to me. Nobody can get through to the IRS. I spent 4 hours on hold last week and eventually got disconnected. If this actually worked everyone would be using it.
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Carmen Lopez
•They don't call for you - it's more like they wait in the phone queue on your behalf. They have a system that navigates the IRS phone tree and holds your place in line. When they reach an agent, you get a call back and are connected directly. It saves you from having to stay on the phone for hours. I was super skeptical too at first, but it actually works. It's not like they have a special connection to the IRS or anything - they just have the technology to efficiently handle the waiting process. I got through in about 25 minutes when I had been trying unsuccessfully for days. The IRS phone system is just overwhelmed, especially during tax season, so having something that can handle the wait time was totally worth it for me.
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Andre Dupont
Ok I have to eat my words. After being so skeptical I decided to try Claimyr anyway out of desperation because I really needed to talk to the IRS about my W2 situation. It actually worked! I got a call back in about 30 minutes and talked to a real IRS agent who confirmed my electronic W2 was already in their system and matched what TurboTax was showing me. The agent also explained that employers have to submit W2s electronically to the SSA by January 31, but they have until February 28 to mail paper copies to employees - which explains why TurboTax often has the info before you get your paper copy. I've been filing wrong for years apparently! The agent also helped me understand how to correctly handle my multi-state situation since I moved mid-year too. Seriously surprising that it actually worked after years of never being able to get through.
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Zoe Papanikolaou
If you're rlly concerned, just compare what turbotax has with ur actual w2 when it arrives? I do that every year and they've always matched 100%. The electronic version is what matters to the IRS anyway, the paper is just for your records basically. Also, make sure ull check that state tax was withheld properly when u moved. I moved CA to TX last year and my employer messed up and kept withholding CA tax even tho I wasnt living there anymore. Had to file for a refund from CA for those months. Multistate returns are a pain!!!
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Nia Jackson
•Thanks for the suggestion! I'm definitely planning to double-check everything once my paper W2 arrives. Did you have any issues with getting your CA tax refund? I'm worried my previous employer might have kept withholding Iowa taxes even though I was living in California.
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Zoe Papanikolaou
•Getting my CA refund took forever but I did get it eventually. Like 4 months after I filed! You should check your last paystub from Iowa - it'll show if they were still withholding state tax. If they did keep taking Iowa tax after you moved, you'll need to file for a refund from Iowa and make sure you're paying the right CA taxes for that period. The annoying part is proving your residency change date - keep any lease agreements, utility bills, etc from when you first moved to CA.
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Jamal Wilson
FYI - employers must make W2s electronically available by January 31 but have until Feb 28 to MAIL them. Your W2 was probably available on your employer's HR portal way before you got the paper copy. TurboTax partners with ADP, Paycom, etc so they can pull W2s electronically as soon as they're available!
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Mei Lin
•This is great to know! So many people don't realize they can often get their W2 electronically through their company portal weeks earlier. I always get mine from my company's ADP system in mid-January but the paper copy doesn't show up until February.
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