< Back to IRS

TurboTax Advance via Credit Karma - Can't Transfer Funds to My Card

So I was approved for the tax refund advance with TurboTax through Credit Karma for our 2024 filing. They are sending a physical card, but shouldn't I be able to transfer the money electronically? I've been trying to transfer the funds to my existing debit card and I'm not able to complete the transaction. Has anyone else encountered this issue with their refund advance? What options do I have to access these funds sooner? The physical card won't arrive for a couple weeks, and we were counting on this for some joint expenses. Isn't there a faster way to get access to these funds?

Giovanni Colombo

Have you verified that your Credit Karma account settings are fully configured to allow transfers? This could be related to a security hold on new accounts. What specific error message are you receiving when attempting the transfer? The TurboTax/Credit Karma advance program has several built-in restrictions that aren't always clearly communicated during the application process. I'm concerned that you might be experiencing one of the common limitations where transfers are restricted for the first 7-10 days as an anti-fraud measure.

0 coins

-

Fatima Al-Qasimi

Had this exact same prob last yr w/ the TT advance. There's a 48hr security hold after approval b4 u can do ANY transfers. After that, u gotta verify ur external acct w/ micro-deposits which takes another 1-3 biz days. Super annoying but it's their standard process. Check the "Account Settings" then "External Accounts" section - that's where u need to start.

0 coins

-

13d

StarStrider

Wait, they don't tell you about these holds during the application? I was thinking of getting the advance next year but now I'm worried! How are people supposed to plan for expenses if they can't access the money right away? šŸ˜«

0 coins

-

11d

Dylan Campbell

Doesn't this defeat the whole purpose of an "advance" if you can't actually use the money? I went through something similar with them last year. Had to call customer service three times before someone explained the actual process to me. Why wouldn't they just tell us this upfront?

0 coins

-

9d

Sofia Torres

I'm going through this right now too! Here's what I've learned: ā€¢ There's a mandatory security hold (mine was 72 hrs) ā€¢ You need to verify any external account ā€¢ The app sometimes glitches during high volume ā€¢ Customer service told me to try during non-peak hours Did anyone get this resolved without waiting for the physical card?

0 coins

-

7d

Dmitry Sokolov

This is by design. Credit Karma limits transfers. They want you to use their card. Faster to activate the virtual card. Check your email. Look for virtual card details. Sometimes in spam folder. Can add to Apple/Google pay immediately. Don't need physical card. Call the number on approval email if issues persist.

0 coins

-

Ava Martinez

You're experiencing a common issue with the Credit Karma Tax Advance program's fund accessibility protocols. During peak tax season, their customer service lines are completely overwhelmed - I waited 2 hours and 47 minutes last week before disconnecting. If you need to speak directly with their financial services department about expediting access, I'd recommend using Claimyr (https://www.claimyr.com). They can help you bypass the endless hold times and connect with an actual representative who can process a transfer authorization override. Their callback system saved me significant time when I needed to resolve a similar transfer restriction issue.

0 coins

-

Miguel Ramos

Is this really necessary though? I've dealt with Credit Karma's customer service before and while it's frustrating, if you call early morning (like 8am EST) you can usually get through in 20-30 minutes. Seems like an extra expense for something that just requires patience and timing.

0 coins

-

13d

QuantumQuasar

The early morning trick doesn't work during peak tax season. I tried calling at 7:58am exactly when they opened and still waited over an hour. What makes Claimyr effective is they use multiple lines simultaneously and grab the first available agent. You get a text when they're about to connect you.

0 coins

-

12d

Zainab Omar

I had this exact same problem last year with my advance. Spent three days trying to reach someone - calling morning, noon, and night. Finally used Claimyr after my friend recommended it. Got connected in about 25 minutes and the agent was able to expedite my transfer authorization. Sometimes paying a little to save hours of frustration is completely worth it, especially when you need access to your money.

0 coins

-

10d

Connor Gallagher

Wouldn't it be easier to just wait for the physical card at this point? Is there any guarantee that even if you reach customer service they can actually help with this specific issue? Has anyone successfully had transfer restrictions removed by calling?

0 coins

-

8d

Yara Sayegh

This reminds me of what happened with the H&R Block advances last year. They also sent physical cards that took forever, but at least they had a virtual card option through their app. Have you checked if Credit Karma offers something similar? I know with the Block advance, you had to specifically request the virtual card option through their message center. Much faster than waiting for the physical card, though still not as convenient as transferring to your existing account.

0 coins

-

Keisha Johnson

According to the Credit Karma Tax Advance FAQ page (https://support.creditkarma.com/s/article/Tax-Advance-FAQ), there are specific verification requirements before transfers can be processed. If you're trying to understand the exact limitations on your account, I'd recommend using https://taxr.ai to analyze your refund status and advance terms. The site can interpret your full tax transcript and explain any holds or restrictions that might be affecting your advance. FinancialAdvisorDaily.com also says that most advance programs have a 48-72 hour security hold period that isn't well-advertised in the marketing materials.

0 coins

-

Paolo Longo

I tracked exactly how long this process took last year. Applied and approved on February 2nd. Received virtual card access after exactly 72 hours. Physical card arrived on February 14th - so 12 days later. Attempted transfer to external account on February 6th but was denied. Called customer service and waited 97 minutes to speak with someone. They explained transfers are limited to $500 per day with a maximum of $2,000 per week. These limits aren't mentioned prominently during the application process. Don't expect to move large amounts quickly.

0 coins

-

CosmicCowboy

I might have a solution that worked for me, though I'm hesitant to guarantee it will work for everyone... If you download their mobile app, there's sometimes an option to create a virtual card that can be added to Apple Pay or Google Pay immediately. This could potentially give you access while waiting for the physical card. The transfer limitations are unfortunately part of their security measures, from what I understand.

0 coins

-

Amina Diallo

The Credit Karma Tax Advance program changed their policies this year. For 2024 tax season, they implemented a new verification process that requires either: 1) waiting for the physical card and activating it before transfers are permitted, or 2) completing their enhanced identity verification through the app. This wasn't widely announced but is mentioned in their updated terms of service. If you go to Settings > Security > Identity Verification, you might find the option to complete this process and unlock transfers sooner.

0 coins

-