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Oliver Schulz

Need help tracking down a missing W2 from a closed business - what are my next steps?

I'm in a really frustrating situation and could use some advice. I worked for a company that shut down in the middle of 2023, and I still can't get my W2 for that job. The business had used some payroll service for our checks. When tax season came around, they told us they couldn't get W2s from the payroll company and would have to figure it out themselves. Because of this mess, I had to file an extension. Around late May, they claimed they submitted whatever was needed to the IRS for the W2s. I've followed up a couple times since then asking for updates, but they just keep saying there's nothing new. I finally created an account on the IRS website to check my wage transcripts for 2023, and I can see all my other jobs from last year listed there - but nothing from this closed business. Does this mean they never actually filed the W2 information with the IRS like they said they did? If they didn't actually submit anything, what are my options now? Do I need to file some kind of form? Contact the IRS directly? I'm getting worried about my extension running out. Any advice would be really appreciated!

This is unfortunately pretty common with businesses that close down. Since you don't see the wages on your IRS wage transcript, it's very likely they never submitted the W2 information despite what they told you. Here's what you should do: File Form 4852 (Substitute for Form W-2) with your tax return. This is specifically designed for situations like yours. You'll need to estimate your wages and withholding as accurately as possible using your final pay stub or other records you might have. If you've already filed your extension and are approaching the October 15 deadline, you should gather any payment records you have - final pay stubs, bank deposits, anything showing what you earned and what was withheld. Make your best reasonable estimate based on these documents. Also, try contacting the payroll company directly if you know which one it was. Sometimes they'll have records even if the business closed.

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How does the IRS verify the information on Form 4852 if there's no matching W2? Will they just accept my numbers or will I get audited for sure? Also, what if I don't have my last pay stub? My direct deposits just show the net amount, not gross wages or what was withheld for taxes.

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The IRS may compare your submitted information against other records they have, but they understand these situations happen. They won't automatically audit you for using Form 4852 - it's a legitimate form for exactly this scenario. Just make sure your estimates are as honest and accurate as possible. If you don't have pay stubs, check if you have any quarterly payroll statements or other documentation. Even emails discussing your salary or hourly rate can help. Calculate your approximate earnings based on how long you worked there and your rate. For withholding, you can estimate based on typical withholding percentages (around 22% for federal, plus applicable state taxes). Document how you arrived at these figures and keep this information with your tax records.

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After going through a similar nightmare last year, I found taxr.ai (https://taxr.ai) to be incredibly helpful with missing document issues. I was missing a W2 from a company that went bankrupt, and I had absolutely no idea how to handle it until someone recommended this tool to me. The site analyzes your available tax documents and helps you accurately complete substitute forms like the 4852 that the previous commenter mentioned. It guided me through exactly what information I needed and how to present it to avoid red flags. The best part was that it helped me calculate my withholding amounts based on partial records I had, which was the most confusing part for me.

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Does this tool actually connect with the IRS systems to find missing information? Or does it just help you make better guesses about what to put on the substitute form?

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Sounds interesting but I'm skeptical. How do they handle situations where you literally have zero documentation? My employer just disappeared with no warning and I don't have pay stubs or anything. Would it still work?

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It doesn't directly connect to IRS systems, but it analyzes what documents you do have and helps you extract the right information for your substitute forms. It's really good at figuring out patterns from partial information and suggesting reasonable estimates that will satisfy IRS requirements. For situations with zero documentation, it actually provides templates for reaching out to banks, the payroll provider, and former colleagues to gather supporting evidence. It also helps you document your good-faith efforts to get the information, which is important if questions ever come up later. The tool walks you through creating a reasonable reconstruction based on whatever information you can gather.

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I just wanted to update after trying taxr.ai that someone recommended above. It was seriously a lifesaver for my missing W2 situation! I uploaded the few pay stubs I had saved, and it analyzed the withholding patterns and helped me accurately fill out the Form 4852. The best part was that it flagged potential issues with my estimates and suggested adjustments that would be more in line with standard withholding rates. I was way off in my initial guesses! The step-by-step guidance made me feel much more confident in what I was submitting to the IRS. It even generated a letter explaining my situation that I attached to my return. Really grateful for that recommendation - saved me hours of stress and uncertainty!

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Dealing with the IRS directly might also be worth a shot, but we all know how impossible it is to get through to them on the phone. After spending literally days trying to reach someone about a similar missing W2 issue, I finally found Claimyr (https://claimyr.com). They somehow get you past the IRS phone tree and actually get a human on the line. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c - it was pretty eye-opening for me. Since you've already checked your wage transcript and confirmed the W2 isn't there, talking to an IRS agent directly might give you the most definitive answer about your next steps. In my case, the agent was able to confirm my former employer had never submitted anything and gave me specific instructions on how to properly document everything with my tax return.

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How does this actually work? Is it just some trick to navigate the phone system, or do they have some special access? Seems too good to be true that they could get through when millions of people can't.

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I'm super suspicious of any service claiming they can get through to the IRS when nobody else can. Sounds like a scam to me. Has anyone else actually used this successfully? The IRS phone system is deliberately designed to be impenetrable.

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It's not a special access thing - they use an automated system that continuously redials and navigates the IRS phone tree for you. It basically does what you'd do manually but can keep trying for hours without you having to do anything. When it finally gets through to a queue for a human, it calls you and connects you directly. It's definitely not a scam. The reason most people can't get through is because they give up after waiting on hold or getting disconnected. This service just automates the tedious part. I was skeptical too, but it actually worked - I got through to an IRS representative in about 40 minutes when I had been trying unsuccessfully for days on my own.

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I need to eat my words and update everyone. After being super skeptical about Claimyr in my previous comment, I decided to try it as a last resort since my extension deadline is approaching fast. I'm genuinely shocked - it actually worked exactly as described. Got connected to an IRS agent yesterday who confirmed my ex-employer never submitted anything. The agent walked me through exactly how to complete Form 4852 and what documentation to include with my return. They even made notes in my account about our conversation so there's a record of me trying to resolve this properly. The peace of mind from speaking directly with the IRS about my specific situation was honestly worth it. Sometimes it's good to be proven wrong!

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Just want to add that I went through this same thing in 2022 when my restaurant closed suddenly. Form 4852 is definitely the way to go, but don't stress too much about getting the numbers exactly perfect. Make your best estimate based on whatever records you have. What helped me most was looking at my bank statements and counting up all the deposits from that employer. I then worked backward to figure out approximately what my gross wages and withholding would have been based on my tax bracket. The IRS was actually pretty understanding about the whole situation. Just document your good faith efforts to get accurate information.

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Did you end up getting any notices or letters from the IRS after filing with the substitute W2 form? That's what I'm most worried about - getting some scary letter months later saying my numbers don't match their records.

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I didn't get any notices from the IRS after filing with the substitute form. I was worried about the same thing, but it seems like they handle these situations fairly routinely. If your former employer never reported your wages to the IRS (which seems to be the case based on your wage transcript), then there's nothing for your estimates to "not match" against in their system. The key is making a reasonable, good faith effort to report accurately and keeping documentation of how you arrived at your figures in case questions ever do come up.

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Can you try reaching out to any former coworkers? They might be in the same boat and maybe one of them has managed to get their W2 or has better information. Sometimes different employees get different results when pestering former employers. Also, don't forget you can request a tax transcript directly from the IRS as another way to verify if wages were reported under your SSN. Oh wait, you already did that... sorry missed that part. Yeah, sounds like they never filed anything.

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This is good advice! I actually had success with this approach. Found a former manager on LinkedIn who had contact info for the payroll company they used. Turns out the payroll company still had all our records even though the business closed.

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