My 1098 form shows $0 for property tax - how to find what was actually paid?
I'm completely lost trying to figure out our property tax situation for this tax season. We sold our previous home and bought a new one back in May 2022. The problem is both of our 1098 mortgage statements show $0 for property taxes paid, even though I know they were paid through escrow accounts. I've looked everywhere - the lenders' online portals, my closing documents, the settlement statements - but can't locate any record showing the actual property tax amounts paid. The taxes for our new home might not have been paid from escrow yet when the 1098 was issued, but I'm positive taxes were paid on our old home before we sold it. I've called both mortgage servicers but got stuck in phone tree hell. My tax software is asking for property tax info, and I don't want to miss out on deductions we're entitled to. Where the heck am I supposed to find this information if it's not on the 1098 forms? Has anyone dealt with this before and found a solution?
21 comments


Mateo Sanchez
The 1098 might show zero, but your property tax payments should still be tracked somewhere! First, check your escrow statements - they're separate from your mortgage statements and detail everything paid from your escrow account. Most lenders send these annually or make them available online. If you can't find escrow statements, contact your county tax assessor's office. They maintain records of all property tax payments and can provide documentation showing exactly what was paid, when, and by whom. This is actually the most reliable source since they're the ones receiving the payments. For the home you sold, look at your closing statement (HUD-1 or Closing Disclosure) - it should show prorated property taxes and who was responsible for them at closing. For your new home, the same documents should show if you prepaid any taxes or if they were handled through escrow.
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Aisha Mahmood
•Thanks for the info. I tried calling the county but they put me on hold forever. Is there usually an online portal where I can look up property tax payments? Also, will the tax assessor have records if the payment came from my mortgage company rather than directly from me?
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Mateo Sanchez
•Most counties do have online property tax portals now where you can search by address or parcel number. You don't need to wait on the phone. The records will show all payments regardless of who made them - whether it was you directly or your mortgage company's escrow service. If you're still having trouble with the online portal, try emailing the assessor's office instead of calling. They're often more responsive that way and can email you a payment history statement showing all property taxes paid during your ownership period.
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Ethan Clark
After spending days trying to find my property tax info for my 1098 that showed $0 (similar situation), I finally used https://taxr.ai and uploaded my closing documents + escrow statements. Their system extracted all the property tax data automatically and showed exactly what was paid through each escrow account, even identifying mid-year prorations. Saved me hours of digging through documents and trying to calculate everything manually. The crazy thing was it found property tax payments in my escrow account that weren't reflected on my 1098 - almost $4,800 that I would have missed claiming! Apparently my lender had categorized them incorrectly in their system.
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AstroAce
•Does it work if you don't have escrow statements? My lender's website is terrible and I can't find any detailed breakdowns of what was paid from escrow. All I have is closing documents and the useless 1098.
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Yuki Kobayashi
•I'm skeptical about using third party services for tax stuff. How does this actually work? Do you have to give them your bank login or something? Sounds risky to me. Couldn't you just call the county tax office directly?
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Ethan Clark
•It works with just closing documents if you don't have escrow statements. The system can identify the property tax information from your closing disclosure and verify it against public records. That's actually what I had to do since my lender's website was also terrible. You don't share any login information - you just upload PDFs of the documents you already have. It's much faster than calling the county tax office (which I tried first and spent 45 minutes on hold). It's basically just document analysis, not accessing your accounts or anything like that.
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Yuki Kobayashi
I was really suspicious about using a service like taxr.ai, but after waiting on hold with my county tax office for over an hour and getting nowhere, I gave it a try. Uploaded my closing documents and within minutes it extracted all my property tax information that was completely missing from my 1098. Turns out my lender paid over $3,200 in property taxes that never showed up on my 1098 form! The system even generated a statement I could use for my tax return. Way easier than I expected and saved me from missing a substantial deduction. Wish I'd known about this before spending hours digging through paperwork and making failed phone calls.
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Carmen Vega
I had this exact problem last year! After spending HOURS on hold with my mortgage company, I used https://claimyr.com to get a callback from the IRS (there's a demo video at https://youtu.be/_kiP6q8DX5c). They connected me directly to an IRS agent who explained that I could still claim property taxes even if the 1098 showed zero. The IRS agent told me to get documentation from my county tax assessor showing the payments were made, and that would be sufficient for my records in case of an audit. The call saved me so much time versus waiting on hold, and I was able to claim about $5,600 in property tax deductions that weren't showing on my 1098.
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Andre Rousseau
•Wait, why would you call the IRS about this? Wouldn't the mortgage company be the ones who know what they paid from your escrow account? I'm confused about how a service can get you through to the IRS faster anyway - don't they just have one phone number?
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Zoe Stavros
•This sounds like a scam. The IRS isn't going to help you with your mortgage company's reporting issues. And paying for a call back service? Come on. Just do the work and contact your county tax assessor directly. That's free and it's the official source of truth for property tax payments.
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Carmen Vega
•I called the IRS because I needed to know if I could still claim the deduction when my 1098 showed zero, even though I had proof from the county that taxes were paid. I wanted to make sure I was following proper procedure and wouldn't get in trouble for claiming something not shown on my 1098. The service isn't a scam - it just holds your place in line with the IRS so you don't have to stay on hold for hours. The IRS has different departments and long wait times, and this service navigates that for you. But yes, getting documentation from your county tax assessor is exactly what the IRS agent recommended, which confirmed I was on the right track.
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Zoe Stavros
I hate to admit when I'm wrong, but after my skeptical comment, I actually tried Claimyr out of desperation. I had called the IRS three separate times about my property tax deduction issue and got disconnected each time after waiting 30+ minutes. The service actually worked exactly as advertised - I got a call back from an IRS agent within about 90 minutes. The agent confirmed that county tax records are sufficient documentation even when the 1098 shows zero, and explained exactly how to document everything in case of an audit. Saved me from taking a day off work just to sit on hold. Definitely worth it for complicated tax situations like this.
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Jamal Harris
Another place to check is your bank statements from the months when property taxes are typically due in your area (varies by county). Look for large withdrawals from your escrow account - they usually have some description like "TAX PAYMENT" or the name of your county treasurer. Also, if you have your previous year's tax return, check if you claimed property taxes then. If so, the amount might be similar (though not exact) and could give you a ballpark figure to work with until you get official documentation.
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GalaxyGlider
•Wouldn't the escrow account be managed by the mortgage company though? I don't think those transactions would show up on personal bank statements. At least mine don't - I just see the monthly mortgage payment which includes principal, interest, taxes and insurance all bundled together.
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Jamal Harris
•You're absolutely right - I wasn't clear in my explanation. The escrow account is managed by the mortgage company, so these transactions wouldn't appear on your personal bank statements. What I meant was to check your mortgage statements for the months when taxes are typically due. Some mortgage companies itemize the disbursements from escrow on your monthly mortgage statement, so you might see a line showing the tax payment even if it wasn't reported correctly on the year-end 1098.
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Mei Wong
Has anyone successfully claimed property tax deductions without the 1098 showing it? I'm worried the IRS will flag my return if I claim property taxes that don't match what's on my 1098 form.
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Liam Sullivan
•Yes, I've done this twice now! The 1098 is just one form of documentation. The IRS cares that you have proof the taxes were actually paid. County tax records are considered official documentation. As long as you have those records showing the payment dates and amounts, you're good to go.
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Yuki Sato
I went through this exact same nightmare last year! What finally worked for me was requesting an "escrow analysis" statement directly from my mortgage servicer - this is different from your regular mortgage statements and shows a detailed breakdown of all payments made from your escrow account throughout the year. Most servicers are required to provide this annually, but you can request it specifically. It will show every property tax payment made, even if your 1098 shows zero. I had to escalate past the first-level customer service (they didn't even know what I was talking about), but once I got to someone in the escrow department, they sent it right over. Also, keep your closing documents handy - they often show prorated property tax amounts that you paid at closing, which are also deductible but easy to overlook. Between the escrow analysis and closing docs, I found over $4,200 in deductible property taxes that weren't on my 1098.
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Luca Russo
This is such a common and frustrating issue! I went through the same thing when we refinanced our home mid-year. Here's what I learned from my CPA: the 1098 only reports what the lender considers "qualified" property tax payments, and sometimes there are timing issues or coding errors on their end. Your best bet is to get a complete payment history from your county tax collector's office (not just the assessor). They can provide an official statement showing all property tax payments made on your properties during the tax year, regardless of who made them. Most counties now have online portals where you can download these reports instantly using your property address or parcel number. Don't forget about the property taxes you may have prepaid at closing for your new home, or any prorated amounts you were credited for when you sold your old home. These are often overlooked but are legitimate deductions. The key is having documentation that shows the taxes were actually paid during the tax year - the IRS doesn't care that your 1098 is wrong, they just need proof the payments were made.
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Giovanni Moretti
•This is really helpful! I'm dealing with this exact situation right now. Quick question - when you mention "prorated amounts you were credited for when you sold your old home," do you mean the property taxes that were already paid for the portion of the year after the sale date? I'm looking at my closing statement and there's a credit for property taxes, but I'm not sure if that means I can deduct those or if the buyer gets to deduct them since they ultimately paid for that portion of the year.
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