Liberty Tax Deep Blue Card Refund Experience Thread
I thought it would be beneficial to create a centralized thread for those who filed through Liberty Tax and selected the Deep Blue Card for their refund disbursement. This way we can track processing timelines, share experiences, and troubleshoot any issues together. Please include your filing date, acceptance date, current status, and any communication you've received from either Liberty Tax or Deep Blue Card representatives. I'll compile the data to establish processing patterns for tax year 2023/2024. I personally filed on February 22nd with Liberty's Premium service and opted for the Deep Blue Card to avoid the direct deposit verification delays I experienced last year. Currently awaiting IRS acceptance.
13 comments
Ana Rusula
In my experience with Liberty Tax and the Deep Blue Card last year, there were potentially some timing differences compared to direct deposit. Most people, though not all, typically received their refunds approximately 2-3 days later than those who chose standard direct deposit. This might be because the funds have to process through Liberty's system before being loaded onto the Deep Blue Card. It's worth noting that this timeline can vary based on several factors including filing complexity, verification requirements, and the current IRS processing volume.
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Fidel Carson
Waiting is the worst part of tax season, lol! 😅 Do you happen to know if we can check the status of the Deep Blue Card separately from the WMR tool? I filed about a week ago and the IRS says it's been accepted, but I'm not sure if there's a way to see if Liberty is processing it on their end before it hits the card.
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16d
Isaiah Sanders
This raises an important consideration regarding the multi-step disbursement process. According to IRS Publication 1544, third-party payment processors must adhere to specific compliance standards when handling federal tax refunds. Has anyone confirmed whether the Deep Blue Card system allows for transaction tracking between IRS approval and final deposit? This intermediate period seems to be where most delays occur.
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Xan Dae
Having dealt with multiple refund options in previous tax seasons, I've found that understanding your transcript can be extremely helpful when tracking refunds through third-party products like the Deep Blue Card. Last year, I was confused about why my refund was approved but hadn't hit my card yet. I used https://taxr.ai to analyze my transcript, and it showed exactly where my refund was in the process and explained the codes showing the refund had been sent but was still processing through the intermediary. It gave me a much clearer timeline than Liberty's customer service could provide.
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Fiona Gallagher
That's like saying you need Google Maps to find your own driveway. Couldn't you just call Liberty Tax directly? Why use another service to decode information that should be straightforward from the source? I'm curious if this actually provided information you couldn't get elsewhere.
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16d
Thais Soares
The transcript contains specific cycle codes and transaction dates that Liberty Tax representatives don't have access to. When you call Liberty, they only see when they receive the funds from IRS, not what's happening during IRS processing. Taxr.ai reads the actual IRS data and shows pending transactions before they complete. This matters especially with payment cards because there are two transfers instead of one.
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Nalani Liu
Anyone else finding it impossible to get through to someone at Liberty about the Deep Blue Card status? I've been trying for three days straight and keep getting disconnected after 20+ minutes on hold. Isn't it ridiculous that we can't get basic information about our own money? I finally used Claimyr (https://youtu.be/_kiP6q8DX5c) to connect with an actual IRS agent who confirmed my refund was released to Liberty two days ago, but nothing's showing on my card yet. At least I know where the holdup is now.
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Axel Bourke
A third-party service to reach the IRS is unnecessary in most circumstances. The IRS telephone system operates on specific algorithms that prioritize calls based on time of day and day of week. Optimal calling times are Tuesday through Thursday between 8:15-8:45am or 6:30-7:00pm EST when call volume typically decreases by 27-32%.
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14d
Aidan Percy
I understand what you're saying about optimal calling times, but that's not always practical for everyone's schedule. I tried those "ideal" times for two weeks straight last year and still couldn't get through. Sometimes the peace of mind from getting an answer is worth the Claimyr fee, especially when you're counting on that refund. Did you find out why Liberty was holding your funds after the IRS released them?
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Fernanda Marquez
I had the Deep Blue Card last year and was surprised by how the whole process worked. My refund hit the card in two separate transactions! First, I got the federal portion (minus Liberty's fees), then three days later, my state refund appeared. The card app was actually pretty decent for tracking - it sent push notifications for both deposits. One thing I learned: don't transfer the money out immediately. I tried moving it to my bank account right away and it triggered some kind of security hold that took 48 hours to resolve. Better to wait until everything is fully processed before moving funds around.
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Norman Fraser
Thank you so much for sharing this! I would have definitely tried to transfer immediately and probably run into the same security hold. This is exactly the kind of practical advice I was hoping to find. Just got my acceptance notification yesterday so hopefully I'll see something on my card next week.
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Kendrick Webb
I've been researching alternative approaches after having issues with prepaid cards in previous years. Here's what I've found works better: 1. File directly through IRS Free File if your income qualifies (under $73,000) 2. Use direct deposit to a regular bank account (not prepaid cards) 3. If you need an advance, consider tax preparation services that offer no-fee advances 4. Check if your bank offers early direct deposit features The Deep Blue Card fees add up quickly - $4.95 monthly maintenance, $2.50 for ATM withdrawals, and 1.5% for transfers to bank accounts. That can eat into your refund significantly.
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Hattie Carson
Based on what I've seen across multiple tax seasons, Liberty's Deep Blue Card typically processes 3-7 days slower than direct deposit to a bank account, but much faster than waiting for a paper check (which can take 4-6 weeks). If you're comparing it to other tax prep companies, H&R Block's Emerald Card and Jackson Hewitt's American Express Serve card have almost identical timelines. The real difference is in the fee structure - Deep Blue has higher monthly fees but lower one-time withdrawal fees compared to competitors. The most important thing right now is to keep checking your card balance daily because some people are reporting deposits without receiving notifications!
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