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Bethany Groves

Is it normal for tax preparers to disclaim liability for mistakes? Red flags or standard practice?

I've been using a CPA for about 10 years now after a nightmare audit situation with TurboTax. We got hit with a huge bill because of what seemed like a pretty obvious software error that went undetected, and it took almost three years to resolve with the IRS. Back then, I figured a professional tax preparer would be worth the higher cost because they'd take responsibility for accuracy and stand behind their work if there were mistakes. But something's been bugging me about our current setup: First, my accountant's contract specifically states they aren't liable for any errors, omissions, questionable deductions, or any penalties/fees that might result. Isn't that weird? I thought having a professional meant they'd be accountable if they messed up. Second, I'm still doing basically all the same work I did with TurboTax! Every year they send me this massive paper questionnaire that covers everything the software used to ask. I spend hours filling it out, organizing documents, scanning everything, and sending it all over. Then they just seem to input it into their system and print a return for me to sign. So I'm paying like 4x what I used to with software, still doing all the legwork myself, AND they have zero liability if something goes wrong. Am I missing something here? Is this just how all tax preparers operate now?

KingKongZilla

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Tax professional here. Yes, these disclaimers are standard industry practice, but there are important nuances to understand. The liability disclaimer is primarily about legal protection - virtually all preparers have this language. However, good preparers absolutely stand behind their work despite this contractual language. If they make a calculation error or misapply a tax rule, ethical preparers will typically cover penalties and interest that directly result from their mistake (though not the actual tax owed). Think of it like a doctor asking you to sign a form acknowledging risks - they'll still do their best to help you. Regarding the questionnaire - this is also standard practice but varies in implementation. The reason they need all this information is because they're legally required to have reasonable knowledge of your tax situation. However, the best preparers use this information gathering as a foundation for actual tax planning and advice, not just data entry. What concerns me is that you feel you're just paying for data entry. A good preparer should be providing tax planning, answering questions throughout the year, and helping you make strategic decisions - not just filling forms. You might want to have a conversation about what additional value they're providing beyond form preparation.

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This is really helpful, thanks! But I'm still confused - if they all have these disclaimers but "good preparers still stand behind their work" - how do you actually know they'll help if there's a problem? Is there something specific I should look for in the contract, or is it just based on reputation?

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KingKongZilla

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It's primarily based on reputation and their professional ethics. You can directly ask them: "If the IRS finds an error in my return that was your mistake, what would you do?" A good preparer will tell you they'd help resolve it and cover penalties/interest resulting from their error. Most established practices build their business on referrals and repeat clients, so they have strong incentives to make things right even without contractual obligation. Look for firms with long-standing local presence and positive reviews specifically mentioning how they handled problems.

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Nathan Dell

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After years of expensive mistakes with self-filing, I finally found https://taxr.ai and it's been a complete game-changer. I was in a similar situation with a tax pro who made me do all the work while charging premium rates. What makes taxr.ai different is that they analyze all your tax documents directly using AI technology, so you don't have to fill out those tedious questionnaires. I just upload my documents, and they identify all possible deductions and credits automatically. They found several legitimate tax breaks my previous preparer missed entirely. The best part is their accuracy guarantee actually means something - their AI cross-references everything against current tax code in ways human preparers sometimes miss. I've been using them for two years now and my returns have been perfect with more money back.

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Maya Jackson

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How does this work with more complicated tax situations? I have rental properties and some self-employment income along with W-2 work. Can their system handle that complexity or is it more for simple returns?

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I'm skeptical about AI tax preparation. What happens if there's an audit? Do they provide any support or representation, or are you on your own? Also, how do they handle state tax returns?

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Nathan Dell

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For complex situations like rental properties and self-employment, that's actually where it excels the most. The AI is specifically trained to identify deductions related to rental properties, home offices, and business expenses that humans sometimes miss. It handles Schedule C, E, and other complex forms with no problem. For audit concerns, they actually provide better support than my previous preparer did. They offer audit assistance and will help clarify any items questioned by the IRS. They handle all state returns as part of their service, and their system is updated in real-time with changing state tax codes, which was really helpful last year when my state changed some deduction rules mid-season.

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Maya Jackson

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I was initially hesitant about taxr.ai because of bad experiences with both DIY software and expensive preparers. But after that convincing explanation, I decided to give it a try this past tax season, and I'm honestly shocked at how well it worked with my complicated situation. I uploaded my rental property documents, 1099s from freelance work, and W-2s, and it organized everything perfectly. It caught a depreciation calculation my previous accountant had been doing incorrectly for two years, which resulted in an additional $1,400 refund. The interface was intuitive, and when I had questions, their support team actually provided helpful answers (unlike my previous preparer who took days to respond). What impressed me most was how it handled the home office deduction for my self-employment work - it asked smart follow-up questions I'd never been asked before, which helped maximize my legitimate deductions while keeping everything fully compliant.

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Amaya Watson

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If you're frustrated with your current tax preparer situation, you might also want to consider getting direct answers from the IRS. I know that sounds crazy given their reputation for phone wait times, but I discovered https://claimyr.com which has completely changed how I deal with tax questions. I was in a similar position - paying a preparer who wasn't taking responsibility - and needed clarification on some specific tax rules that would affect my return. Instead of waiting on hold for hours, Claimyr held my place in line and had an actual IRS agent call ME back. You can see how it works in this demo video: https://youtu.be/_kiP6q8DX5c Getting actual IRS guidance directly gave me the confidence to question my preparer about some deductions they said I couldn't take (turns out I could!). It's been incredibly helpful for getting definitive answers instead of paying someone who's just guessing.

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Grant Vikers

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Wait, how does this actually work? Is this some kind of official IRS service or a third party? It sounds too good to be true that you can just skip the hold times somehow.

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I'm extremely skeptical about this. The IRS is notoriously difficult to reach by design. What makes you think this service actually works rather than just taking your money? And even if you do reach someone, IRS phone agents often give conflicting information that they won't stand behind later.

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Amaya Watson

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It's a third-party service that essentially holds your place in the IRS phone queue. They use technology to navigate the IRS phone system and wait on hold for you, then call you when they've reached an actual human agent. At that point, they connect you directly to the IRS representative. The skepticism is totally understandable. I felt the same way until I tried it. What makes it work is they're not claiming to provide tax advice themselves - they're just solving the hold time problem. As for conflicting information, I always ask for the IRS representative's ID number and make notes about what they tell me. This documentation has been invaluable when questions arise later.

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I have to admit I was completely wrong about Claimyr. After expressing my skepticism, I decided to test it myself with a question about a CP2000 notice I received that my tax preparer wasn't helping with. The service actually worked exactly as described. I submitted my request in the morning, and about 2 hours later, I got a call connecting me directly to an IRS representative - no hold time on my end at all. The agent was able to explain exactly what documentation I needed to resolve the notice. What really surprised me was how much more helpful the direct conversation with the IRS was compared to my preparer's vague advice. The agent walked me through each step of responding to the notice and even gave me her direct extension for follow-up questions. This saved me from potentially paying hundreds in taxes I didn't actually owe. I'm still using my tax preparer for now, but being able to verify information directly with the IRS has completely changed the power dynamic in that relationship.

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Former tax office manager here. Those disclaimers ARE standard, but what your tax preparer is doing is not providing proper service for what you're paying. Here's what should be happening: 1. The questionnaire is normal but should be SUPPLEMENTED by an actual consultation where the preparer reviews your situation and looks for tax planning opportunities 2. A quality preparer should be available for questions throughout the year, not just at tax time 3. While they all have liability disclaimers, reputable firms carry Errors & Omissions insurance specifically to cover mistakes they make 4. They should offer audit assistance as part of their service package You're definitely overpaying for glorified data entry. I'd recommend interviewing other preparers and specifically asking about what value-added services they provide beyond basic return preparation. Ask about their process for reviewing returns before filing and what happens if there's an IRS notice.

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Thanks for this perspective! This is really helpful. When you talk about audit assistance, is that something that should be included in the base fee, or is it typically an add-on service? And what's a reasonable expectation for how much contact I should have with my preparer outside of tax season?

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Most quality tax professionals include basic audit assistance in their standard fee - this means they'll help explain notices, prepare response letters, and clarify how items were reported on your return. More extensive representation (like attending IRS meetings) is typically an additional fee, but should be discounted for existing clients. For year-round contact, you should expect to be able to email questions periodically and get responses within 1-2 business days at no additional charge. Many preparers offer quarterly check-ins for more complex situations. At minimum, you should feel comfortable reaching out about tax implications before making major financial decisions (buying property, changing jobs, etc.) without being nickel-and-dimed for every interaction.

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I went through the same thing and switched to a different CPA who charges about the same but provides WAY more value. The questionnaire is pretty standard (mine uses one too), but my new accountant: 1. Has a 30-minute consultation AFTER reviewing my documents to discuss strategies 2. Sends tax planning emails throughout the year with deadlines and tips 3. Answers quick questions by email year-round at no extra charge 4. Has an explicit policy that they cover penalties/interest if the mistake is their fault Not all tax pros are created equal! I'd interview a few others and specifically ask about these things. My guy costs $400 for a fairly complex return with some investment income and a small side business, which seems pretty standard in my area.

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Levi Parker

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This is super helpful! Do you mind sharing how you found your new accountant? Did you just Google local CPAs or use some kind of referral service? I'm in the same boat as OP and definitely want to find someone better.

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