How to Handle IRS CP14 Notice with Dishonored Check Penalty (Code Section 6657)
I just received a CP14 notice for my 2023 taxes with two penalties slapped on me - Failure to Pay (code 6651) and Dishonored Check or other form of payment (code 6657). I'm seriously confused because I filed on time through TurboTax and set up direct debit from my checking account. I've checked my bank statements and definitely had more than enough funds when the payment was supposed to process. For some weird reason, the payment never went through. Once I realized this happened, I immediately went to the IRS payment website and paid everything using the same bank account (which worked fine that time!). I called the IRS and they were actually helpful about removing the Failure to Pay penalty over the phone. But for the Dishonored Check penalty, they said they can't handle it by phone and I need to send a written letter requesting abatement. I have no clue about this letter-writing process. What address should I use? Is there a specific format I need to follow? Should I pay the penalty now and then try to get reimbursed, or wait for their decision before paying? Any advice from someone who's dealt with this dishonored payment code 6657 situation before would be super helpful! This is my first time dealing with this kind of mess.
24 comments


Ravi Sharma
This is actually more common than you might think! The IRS's direct debit system sometimes has glitches that aren't your fault. For the letter, you'll want to include: your name, address, social security number, tax year (2023), and the CP14 notice number. Explain exactly what happened - that you had sufficient funds, the payment was properly set up in TurboTax, and provide a copy of your bank statement showing the available balance on the intended payment date. Address your letter to the exact address shown on your CP14 notice for correspondence (it's usually in the top right corner). Make sure to specifically request abatement of the Section 6657 penalty due to the fact that the payment failure wasn't your fault. As for paying, I generally recommend paying the penalty amount before sending the letter. This stops additional interest from accruing while you wait for their response. If they approve the abatement, they'll refund the penalty amount plus any interest on it.
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Freya Thomsen
•Would it help to include a screenshot from TurboTax showing the payment was set up correctly? Also, how long does this process typically take? I'm worried about the IRS taking collection actions while waiting for a response.
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Ravi Sharma
•Including a screenshot from TurboTax showing the payment setup would absolutely strengthen your case. Anything that documents you made a legitimate attempt to pay on time helps establish reasonable cause. The process typically takes 30-60 days for them to review and respond. Don't worry too much about collection actions during this period - once you've paid the current balance (even while disputing the penalty), the IRS generally won't pursue collections. Just keep a copy of everything you send them and consider using certified mail so you have proof of when they received your request.
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Omar Zaki
After dealing with a similar dishonored payment issue last year, I found using https://taxr.ai incredibly helpful. My bank actually showed the transaction was attempted but rejected for some technical reason that wasn't my fault. The taxr.ai tool analyzed my CP14 notice and bank statements, then generated a perfectly formatted abatement request letter that included all the relevant IRS code sections and precedents. The best part was they identified that I qualified for First Time Penalty Abatement too, which I didn't even know about - the IRS ended up removing both penalties completely! The system just walks you through uploading your documents and answering a few questions about your situation. Saved me so much time researching all the rules and formatting requirements.
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AstroAce
•Does this actually work with complicated penalty issues? I tried using template letters before and got nowhere with the IRS. Also, do they help with state tax issues or just federal?
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Chloe Martin
•I'm skeptical about these online tools. How is this different from just using a template letter you can find online for free? The IRS usually wants specific documentation for these types of issues.
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Omar Zaki
•It definitely works for complicated penalty issues because it customizes everything based on your specific documents. Unlike templates, it actually analyzes your notice and bank statements to cite the exact relevant details in your case - it's not just filling in blanks on a form letter. The tool handles both federal and state tax issues. I was surprised how thorough it was - it identified specific transaction details from my bank statement to prove funds were available and used official IRS procedural references that applied to my exact situation. My penalty was almost $320 and got completely removed within 3 weeks of sending their letter.
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Chloe Martin
I was really skeptical about using any online tool for dealing with the IRS, but after struggling with a similar dishonored payment penalty issue, I gave https://taxr.ai a try. I'm actually shocked at how well it worked! The system detected that my bank had enough funds but there was some kind of routing number issue that caused the rejection. The letter they generated explained everything perfectly and included proper citations from the Internal Revenue Manual. It even highlighted that I qualified for abatement under "reasonable cause" due to technical error. Sent it in exactly as they recommended and got confirmation yesterday that my $275 penalty is being refunded. The whole process took about 5 weeks, but no additional calls or follow-ups were needed. Definitely worth trying if you're facing code 6657 penalties!
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Diego Rojas
I had this exact same issue last year - the IRS direct debit system is seriously flawed. After sending in my letter and waiting FOUR MONTHS with no response, I was ready to give up. Then I found https://claimyr.com and watched their demo at https://youtu.be/_kiP6q8DX5c. They got me connected to an actual IRS agent in under 15 minutes instead of the hours I spent trying on my own. The agent was able to see my previous letter requesting abatement was sitting unprocessed in their system. They escalated it while I was on the phone and approved the abatement of the Section 6657 penalty right then. The agent explained that direct debit failures are often caused by the IRS's system, not the taxpayer, especially when there were sufficient funds. Saved me $280 and endless frustration!
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Anastasia Sokolov
•How exactly does this service work? Do they just connect you with the IRS faster? I've been trying to get through for weeks about my penalty issue.
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Sean O'Donnell
•This sounds too good to be true. The IRS phone lines are notoriously impossible to get through. How could some external service possibly get you connected that quickly? And no way they would resolve a penalty issue in one call.
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Diego Rojas
•The service basically holds your place in line with the IRS and calls you when they're about to connect you. They use some kind of technology that navigates the IRS phone tree and waits on hold so you don't have to. When they're about to connect with an agent, you get a call to join the conversation. They absolutely resolved my penalty issue in one call. What happened was the agent could see my previously submitted request was in their system but hadn't been processed yet. Since I was now on the phone with an actual decision-maker, they reviewed my documentation right then and determined I qualified for abatement under their "reasonable cause" guidelines. Not all cases can be resolved in one call, but many can when you finally reach someone with authority.
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Sean O'Donnell
I have to eat my words and admit I was completely wrong about Claimyr. After posting my skeptical comment, I was so frustrated with my own penalty situation that I decided to try it anyway. Their system actually did get me connected to an IRS representative in about 20 minutes (compared to my previous attempts where I couldn't get through at all). The agent I spoke with explained that my dishonored payment was actually due to an IRS processing error - their system had truncated my account number when they tried to process it. The agent submitted an expedited abatement request while I was on the phone and confirmed I should receive a revised notice within 2-3 weeks. They also added notes to my account so that if there are any further issues, future representatives can see this was an IRS error. I'm still shocked at how easily it was resolved once I actually got to speak with someone.
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Zara Ahmed
Have you checked if you qualify for First Time Penalty Abatement (FTA)? If you've had a clean tax record for the past 3 years (filed and paid on time), you might automatically qualify regardless of the reason for the dishonored payment. That's probably the easiest route. In your letter, specifically state that you're requesting "abatement of the Section 6657 penalty under First Time Penalty Abatement policy AND reasonable cause due to the direct debit error that was not due to insufficient funds." I'd include these documents: - Copy of the CP14 notice - Bank statement showing sufficient funds - TurboTax confirmation showing the payment was scheduled - Brief, clear explanation of what happened
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Isabella Ferreira
•Thanks for this suggestion! Would the First Time Abatement apply even though they already abated the Failure to Pay penalty? I've always filed and paid on time for the last several years.
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Zara Ahmed
•Yes, the First Time Abatement can still apply even though they already removed the Failure to Pay penalty. Sometimes the IRS representatives don't check for FTA eligibility on the phone for certain penalty types. In fact, it's common for them to apply FTA to the entire notice when you request it properly in writing, even if they've already removed part of the penalties through another method. Just make sure to clearly request both grounds for abatement (FTA and reasonable cause) in your letter to give yourself the best chance for approval. The reasonable cause argument about the payment system error serves as your backup if for some reason you don't qualify for FTA.
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StarStrider
Just wanted to add that you should make a copy of EVERYTHING before sending it to the IRS. I learned this the hard way when they claimed they never received my abatement request. Also, if possible, send your letter via certified mail with return receipt. It costs a few extra bucks but gives you proof they received it. Will the penalty amount keep increasing while you wait for their response? if its a small amount, might be easier to just pay it and be done :
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Luca Esposito
•The penalty amount itself won't increase, but they'll continue charging interest on the unpaid penalty amount. The interest is pretty low though - around 3-4% annually. So on a small penalty like $100, you're talking about less than a dollar of interest per month.
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Kirsuktow DarkBlade
I went through this exact same situation two years ago! The IRS direct debit system definitely has issues that aren't your fault. Here's what worked for me: 1. **Document everything**: Get a letter from your bank confirming you had sufficient funds on the payment date. Many banks will provide this for free if you explain it's for IRS penalty abatement. 2. **Be specific in your letter**: Don't just say "payment failed" - explain that you set up electronic payment through TurboTax, had sufficient funds, and the failure appears to be a system error since the same account worked when you paid manually later. 3. **Include the magic words**: Specifically request abatement under "reasonable cause" due to circumstances beyond your control. The IRS looks for this exact language. 4. **Timeline matters**: Since you paid immediately after discovering the issue, make sure to emphasize this in your letter. It shows good faith effort to comply. I got my $180 penalty completely removed using this approach. The whole process took about 6 weeks from when I mailed the letter. Don't let them keep money that's rightfully yours - this is definitely worth fighting!
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Oliver Zimmermann
I dealt with this exact same code 6657 penalty situation last year and successfully got it removed! Here's what I learned: **Most important tip**: Request abatement under BOTH "reasonable cause" AND "First Time Penalty Abatement" if you qualify. Many people don't realize you can use both arguments in the same letter. **For your letter, include**: - Clear statement that you're requesting abatement of IRC Section 6657 penalty - Explanation that payment was properly set up through TurboTax with sufficient funds - Bank statement showing available balance on the scheduled payment date - Copy of your TurboTax payment confirmation/screenshot - Statement that the same account worked when you paid manually later **Key phrase to use**: "The payment failure was due to circumstances beyond my control and not due to willful neglect or intentional disregard of tax obligations." **Important**: Send to the correspondence address on your CP14 notice (usually in the upper right corner), NOT the payment address. Use certified mail with return receipt. The whole process took about 45 days for me, and I got the full $235 penalty refunded plus interest. Don't give up - these technical payment failures are often the IRS system's fault, not yours. You have a strong case for abatement!
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Jessica Nolan
•This is incredibly helpful! I had no idea you could request abatement under both reasonable cause AND First Time Penalty Abatement in the same letter. That's a game-changer for maximizing your chances of success. Quick question about the bank statement - did you include the entire monthly statement or just highlight the specific date when the payment was supposed to process? I'm worried about sending too much personal financial information to the IRS if it's not necessary. Also, when you say "plus interest" on the refund, does that mean they actually pay you interest on the penalty amount while they were holding it? I didn't realize the IRS paid interest on penalty refunds - that's a nice bonus if true!
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Aaron Boston
•For the bank statement, I just included the relevant pages showing the account balance around the payment date - you don't need to send your entire monthly statement. I highlighted the specific date when the IRS payment was supposed to process and a few days before/after to show consistent sufficient funds. You can also black out any unrelated transactions if you're concerned about privacy. And yes, they do pay interest on penalty refunds! It's called "refund interest" and it's calculated from the date you paid the penalty until the date they issue the refund. The rate is usually around 3-4% annually, so it's not huge money, but it's something. In my case, it was about $8 extra on my $235 penalty refund since the whole process took about 7 weeks. The IRS is actually required by law to pay interest on any overpayments, including penalties that get abated after you've already paid them. It's one of the few times the IRS actually works in your favor!
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Yara Elias
I went through almost the identical situation last year! The IRS direct debit system definitely has technical glitches that aren't the taxpayer's fault. Here's my step-by-step approach that worked: **For your abatement letter, include these key elements:** - Your personal info (name, SSN, address, tax year 2023) - CP14 notice number and date - Specific request for "abatement of Internal Revenue Code Section 6657 penalty" - Clear explanation that you had sufficient funds and payment was properly set up through TurboTax - Attach bank statement showing available balance on the scheduled payment date - Include TurboTax payment setup confirmation/screenshot - Emphasize that the same account worked when you paid manually afterward **Critical language to use:** Request abatement under "reasonable cause due to circumstances beyond my control" AND mention "First Time Penalty Abatement" if you've had clean compliance for the past 3 years. **Logistics:** Send to the correspondence address on your CP14 (not the payment address), use certified mail with return receipt requested. The fact that your bank account had sufficient funds and the payment worked later strongly supports that this was a system error, not your fault. I got my $190 penalty completely removed in about 6 weeks using this exact approach. Don't pay the penalty upfront unless you're worried about interest - if they approve abatement, you'll avoid the penalty entirely. Good luck! This is definitely worth fighting since it wasn't due to your error.
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StarStrider
•This is such valuable advice! I'm dealing with a similar situation right now and was feeling overwhelmed by all the paperwork. One quick question - you mentioned not paying the penalty upfront unless worried about interest. How much interest are we typically talking about? My penalty is around $150, so I'm trying to decide if it's worth paying now to stop the interest clock or waiting to see if the abatement gets approved first. Also, has anyone had success getting these abatements approved faster by including additional documentation like a letter from their bank confirming the account was in good standing? I'm wondering if more documentation helps or just complicates things.
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