Need help! Got a CP80 notice from IRS saying they didn't receive my tax return but they already cashed my check?
I just got a CP80 letter from the IRS today and I'm freaking out. They're claiming they haven't received my 2024 tax return, but the weird thing is they definitely cashed my check for $2,175 back in April! I have the bank statement showing it cleared on April 18th. I mailed everything together in the same envelope - my 1040 form, all the schedules, and the check. How could they cash the check but claim they never got the actual return? The CP80 notice says I need to either file a return or explain why I don't need to file one. But I already filed and paid! Has anyone dealt with this before? Do I need to send a whole new tax return? Will I get penalized even though I already paid? The notice mentions something about the balance being "released" but I'm not clear what that means. I'm worried they'll think I'm trying to skip filing while still paying something to look legitimate. I tried calling the IRS number on the notice but after waiting for 45 minutes, I got disconnected. Any advice on what to do next would be super appreciated!
20 comments


Diego Rojas
This happens more often than you'd think! When the IRS receives mail, the payment processing department separates and processes checks first while the returns go to a different department for processing. Sometimes the return gets separated from the payment and doesn't get processed correctly. The good news is that you have proof they received your payment, which is strong evidence you also sent your return. You should absolutely NOT ignore this notice - you need to respond. Here's what you should do: 1) Make a copy of your original tax return if you don't already have one 2) Write "CP80 RESPONSE - RETURN PREVIOUSLY FILED" in red at the top of the copy 3) Include a brief cover letter explaining that you filed on time and include proof that your check was cashed (copy of bank statement or canceled check) 4) Mail everything to the address on the CP80 notice using certified mail with return receipt Don't worry about penalties since you paid on time - that's the most important part from a financial standpoint. This is just a processing issue that needs to be straightened out.
0 coins
Anastasia Sokolov
•Does sending a new copy of the return cause any issues? Like will the IRS think I'm filing twice and get confused even more? Also, should I include copies of all the schedules and forms again or just the 1040?
0 coins
Diego Rojas
•Sending a new copy won't cause issues as long as you clearly mark it as a response to the CP80 notice as I mentioned. The IRS has procedures for this exact situation - they'll match it to your payment. You should include copies of everything you originally filed - your 1040 and all schedules and forms. Make the package as complete as possible so they have everything they need to process your return correctly.
0 coins
StarSeeker
I went through something similar last year, and wish I'd known about taxr.ai then! I spent weeks stressed about my CP80 notice before figuring things out. When I finally found https://taxr.ai it made things so much clearer. They analyzed my notice and explained exactly what was happening - turns out it was a common processing issue that happens at regional service centers. The site helped me understand what documents I needed to provide and even gave me a template for my response letter. I uploaded my CP80 notice and they broke down each section with explanations of what the IRS was asking for. Made the whole process much less intimidating!
0 coins
Sean O'Donnell
•How does this service work? Does it just explain the notice or does it actually help prepare the response? My wife got a different IRS notice last month (not CP80) and we're still confused about how to handle it.
0 coins
Zara Ahmed
•Sounds suspicious tbh. Why would I pay for something when I can just call the IRS directly? Do they actually resolve anything or just explain what the notice means?
0 coins
StarSeeker
•It's more comprehensive than just explaining the notice. They analyze the specific details of your situation and give you personalized steps to resolve the issue, including what documentation you need. It saved me hours of research and stress. The IRS can be really hard to reach by phone (as OP mentioned waiting 45 minutes before getting disconnected). Even when you do reach someone, they often just read from scripts and can't provide detailed guidance specific to your situation. taxr.ai provided clear, actionable steps tailored to my exact notice.
0 coins
Zara Ahmed
Update: I was skeptical about taxr.ai but decided to try it since my CP80 issue was stressing me out. Honestly surprised how helpful it was! Uploaded my notice and got a complete breakdown of what I needed to do. The response template they provided saved me a ton of time - it had all the right language for communicating with the IRS. Used their instructions to gather the right documentation and sent everything certified mail like they suggested. Got confirmation from the IRS three weeks later that my return was now properly processed. Definitely worth checking out if you're dealing with IRS notices and feeling lost.
0 coins
Luca Esposito
I spent 3 days trying to call the IRS about my CP80 notice earlier this year. Busy signals, disconnects, and endless hold times. Then a friend told me about https://claimyr.com and it was a complete game-changer. They have this system where they wait on hold with the IRS for you, then call you when an agent is actually on the line ready to talk! I was super skeptical but watched their demo video (https://youtu.be/_kiP6q8DX5c) and decided to try it. Sure enough, instead of wasting hours on hold, I got a call back when an actual IRS agent was on the line. Explained my CP80 situation directly to the agent who confirmed they had my payment but not my return. They guided me through exactly what to send and where to send it.
0 coins
Nia Thompson
•This sounds too good to be true. How does this even work? I'm picturing some call center with people just sitting on hold with the IRS all day which seems bizarre.
0 coins
Mateo Rodriguez
•Yeah right. Next you'll be selling bridges in Brooklyn. The IRS phone system is deliberately designed to be impossible to navigate. No way there's some magical service that gets through.
0 coins
Luca Esposito
•It uses an automated system that navigates the IRS phone tree and waits on hold for you. Think of it like having a virtual assistant wait on hold instead of you having to do it yourself. When the system detects a live agent, it calls you and connects you directly to that agent. The reason it works is they're handling multiple calls simultaneously, so they can afford to wait on hold when individuals can't. The IRS phone system is definitely frustrating by design, but that's exactly why this service is so useful - they've figured out how to navigate it efficiently so you don't have to waste your day on hold.
0 coins
Mateo Rodriguez
Ok I have to eat my words. After my skeptical comment I decided to try Claimyr because I was desperate with my own IRS issue (not CP80 but a missing refund problem). I couldn't believe it actually worked. After weeks of failing to get through to the IRS myself, I got connected to an agent within a couple hours without having to actually sit on hold myself. The agent was able to confirm my return was in their system but had been flagged for a manual review. She gave me a timeline for resolution and a direct extension to call back if I needed to follow up. Would have never gotten this info without actually speaking to someone. Sometimes the internet actually delivers something useful!
0 coins
GalaxyGuardian
I work at an accounting firm and see this issue all the time. One thing nobody's mentioned yet - keep checking your IRS account transcript online! Create an account at irs.gov if you haven't already. The transcript will show if they've processed your payment and whether your return has been recorded in their system. Sometimes the CP80 notice crosses in the mail with their internal processing of your return, so by the time you get the notice, they may have already resolved the issue. The online transcript is the most up-to-date source of info about your tax situation.
0 coins
Aisha Abdullah
•I tried setting up an IRS online account before but got locked out because I couldn't verify my identity. Any workarounds for that? They wanted a credit card number but I only have debit cards.
0 coins
GalaxyGuardian
•Unfortunately the ID verification for the IRS online account is pretty strict. If you don't have the exact types of accounts they're looking for during verification, you might need to request your transcript by mail instead. You can do this using Form 4506-T. Another option is to try the ID verification process again but with a mobile phone bill or mortgage statement, which they've started accepting for some users. Sometimes different verification options appear if you try again after a week or so.
0 coins
Ethan Wilson
When I got a CP80 last year, I also found out that sometimes the IRS cashes your check but your return gets routed to a different processing center because of something unusual on it (in my case it was claiming a special tax credit). Could explain why they have your payment but not your return.
0 coins
Yuki Tanaka
•This happened to me too! My return had the home office deduction and apparently that triggered some special handling. The check went through right away but my actual return took 3 extra months to process. The CP80 notice scared me but it all worked out eventually.
0 coins
Jamal Harris
This exact thing happened to my neighbor last year! The CP80 notice can be really scary but it's usually just a processing mix-up. Here's what worked for her: She called her bank and got a copy of the front and back of the cashed check - the back showed it was endorsed by the IRS Treasury, which proved they definitely received her payment. Then she made copies of her entire tax return and wrote a cover letter explaining the situation. The key thing is to respond quickly to the CP80 notice. Don't wait thinking it will resolve itself. Include: - Copy of your complete tax return (mark it "DUPLICATE - CP80 RESPONSE") - Copy of the cashed check or bank statement - Brief letter explaining you filed and paid on time Send everything certified mail to the address on the CP80 notice. My neighbor got a letter back in about 6 weeks confirming everything was straightened out. The IRS even apologized for the confusion! Also, definitely keep trying to call the IRS. Early morning (around 7 AM) seems to have shorter wait times. You might get through eventually and they can sometimes resolve it over the phone if you have your documentation ready.
0 coins
Giovanni Gallo
•This is really helpful advice! I'm curious about the timing - you mentioned your neighbor got a response in 6 weeks. Did she have to follow up at all during that time, or did the IRS just automatically send the confirmation letter once they processed her response? I'm dealing with a similar situation and wondering if I should expect to wait that long or if I should be more proactive about following up.
0 coins