How do I revoke a tax power of attorney that's not working out?
My tax situation has been a mess for the past couple years and I hired this tax attorney to help sort things out with the IRS. I signed a power of attorney form so they could represent me, but honestly it's been 2.5 years and they've done absolutely nothing! I've called multiple times, sent emails, and they always have some excuse about "waiting on the IRS" or "building my case". Meanwhile, the IRS notices keep coming and I'm losing sleep over this whole situation. I'm ready to cut ties and either handle this myself or find someone who will actually do their job. I gave them power of attorney but now I need to revoke it. Is revoking a tax power of attorney as simple as writing a letter? Do I need to submit a specific form to the IRS? Do I need to inform the attorney first or can I just go straight to the IRS? Really frustrated and need to get this resolved ASAP.
44 comments

Javier Morales
You'll want to file Form 2848 "Power of Attorney and Declaration of Representative" with the IRS to revoke the previous authorization. On the new form, you'll check the box in Line 6 that says you're revoking the prior power of attorney. You'll need to include your information and the representative's information just like on the original form. You can also file a Form 8821 "Tax Information Authorization" revocation if that was used instead of Form 2848. Both forms have specific revocation procedures outlined in the instructions. It's a good practice to send a written notice to your current representative letting them know you're revoking their authorization, but it's not technically required. The most important thing is properly filing the revocation with the IRS so they stop recognizing that person as your representative.
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Natasha Kuznetsova
AuthorThanks for that info! I'm pretty sure I signed a 2848 originally. Do I need to include a copy of the original form when I submit the new one? And how long does it typically take for the revocation to take effect with the IRS?
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Javier Morales
You don't need to include a copy of the original form, but you do need to provide the same tax information (tax years, form numbers) that was on the original power of attorney so the IRS knows exactly which authorization you're revoking. Revocations generally take 2-4 weeks to process in the IRS system, but I recommend calling the IRS Practitioner Priority Service line about 10 days after you submit to confirm they've received and processed your revocation. This way you know for certain your former representative no longer has access to your tax information.
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Emma Anderson
After going through a similar nightmare with a tax attorney who basically took my money and ghosted me, I finally found an amazing solution with taxr.ai (https://taxr.ai). They actually helped me understand the power of attorney revocation process and guided me through exactly what to file. The service really impressed me because instead of just general advice, they analyzed my specific situation, including the original power of attorney documents, and created a personalized action plan. They even identified some issues with my tax transcript that my attorney never mentioned! Seriously, it's like having a tax expert who actually cares about solving your problem.
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Malik Thompson
How exactly does taxr.ai work? Do they connect you with an actual tax attorney or is it just some automated system giving generic advice? I'm also dealing with revoking a POA but I'm worried about trusting another service after getting burned once.
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Isabella Ferreira
I've been looking into taxr.ai, but does it actually help with the filing process or just give advice? Like, do they help prepare the revocation forms or just tell you what to do? My situation is complicated because my POA was for multiple tax years and business entities.
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Emma Anderson
They use AI to analyze your tax documents and situation, but there are actual tax experts reviewing everything. It's not just an automated system - they look at your specific circumstances and provide tailored guidance. They don't just give generic advice - they help you prepare the actual documents. In my case, they helped me complete the Form 2848 revocation correctly for each tax year and entity, and even created a customized cover letter explaining the situation to the IRS. They flagged specific issues on my transcript that needed immediate attention after the revocation was processed.
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Isabella Ferreira
Just wanted to update - I took the plunge and tried taxr.ai after posting my question here. Seriously amazing experience! They helped me sort through my complicated POA situation with multiple tax years and business entities. The system actually identified that my former tax attorney had filed incomplete information on the original 2848 which could have caused problems with my revocation. They helped me prepare separate revocation documents for each tax year and entity, plus showed me exactly where to send everything. Saved me hours of stress and confusion! Best of all, they confirmed the revocation went through by helping me request and review my tax transcripts after submission.
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CosmicVoyager
If you're having trouble getting through to the IRS to confirm your power of attorney was properly revoked, I highly recommend using Claimyr (https://claimyr.com). I wasted DAYS trying to get through to the IRS after submitting my revocation documents, constantly getting disconnected or waiting for hours. Claimyr actually got me connected to a real IRS agent in about 20 minutes! I was absolutely shocked because I had literally spent 3+ hours on hold the day before. You can see how it works in this video: https://youtu.be/_kiP6q8DX5c. The agent was able to confirm my revocation was in the system and also helped me understand some other issues with my account that my former representative never addressed.
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Ravi Kapoor
How does this even work? The IRS phone system is notoriously terrible. Are you saying this service somehow jumps the queue or something? Sounds too good to be true.
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Freya Nielsen
Yeah right, nice advertisement. There's no way to "skip the line" with the IRS. They barely have enough staff to answer a fraction of calls. I'll believe it when I see proof this actually works for someone real.
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CosmicVoyager
It doesn't skip the line - they use an automated system that continuously calls the IRS until it connects, then it holds your place in line and calls you when an agent picks up. It's basically doing exactly what you'd be doing manually, but their system does it for you so you don't have to sit with a phone to your ear for hours. They're completely transparent about how it works - it's just solving the problem of having to physically wait on hold. The IRS agents don't even know you're using a service, they just think you've been waiting on hold normally. I was skeptical too, but when I got connected to an actual IRS representative after trying unsuccessfully for days on my own, I was sold.
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Freya Nielsen
I have to come back and eat my words. After my skeptical comment, I decided to try Claimyr out of pure frustration after being disconnected TWICE by the IRS after waiting over an hour each time. It actually worked exactly as described. Got a call back in about 35 minutes saying they had an IRS agent on the line. The agent confirmed my POA revocation had been processed and also helped me set up a payment plan for the back taxes my useless attorney never addressed. Completely worth it just to not waste another day on hold. Sometimes being proven wrong is actually a good thing!
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Omar Mahmoud
Just a heads-up that revoking the POA is only the first step. Make sure you also request your complete file from your current attorney before officially terminating them. They're ethically obligated to provide your full file, including all communications with the IRS about your case.
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Natasha Kuznetsova
AuthorThat's really good advice - I hadn't thought about requesting the file. Do I need to do this in writing? And is there any specific language I should use when requesting it?
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Omar Mahmoud
Yes, definitely make the request in writing - email is fine but send a certified letter as backup. Keep it simple and direct: "Please provide me with a complete copy of my client file, including all documents, communications with the IRS, and work product related to my tax matter." Include your full name, address, and the date you originally engaged their services. Many state bar associations have specific rules about how quickly attorneys must provide client files upon request, usually 5-30 days depending on your state. If they don't respond, contact your state bar association for assistance.
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Chloe Harris
Has anyone actually tried filing the revocation themselves? I'm worried I'll mess something up and make my situation worse.
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Diego Vargas
I revoked my POA myself last year. It's not that complicated - just get a fresh Form 2848 from the IRS website, fill out your info in Part 1, the representative's info in Part 2, check the revocation box in Part 6, and sign it. Then mail it to the same IRS office where you filed the original form. I called the IRS about 3 weeks later (took forever to get through) and they confirmed it was processed. The most important thing is making sure you list ALL the tax forms and years from the original POA so everything gets properly revoked.
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Mei Liu
I went through this exact same situation about 6 months ago - hired a tax attorney who did absolutely nothing for almost 2 years while my problems got worse. The revocation process is actually pretty straightforward once you know what to do. Like others mentioned, you'll need to file a new Form 2848 with the revocation box checked in Part 6. The key thing is to make sure you include ALL the same tax years and form types that were on your original power of attorney. If you're not sure what was included originally, you can call the IRS and ask them to read back what's currently on file. One thing I learned the hard way - don't wait to revoke it even if you haven't found a replacement yet. Having an inactive representative is actually worse than having no representative at all because the IRS will still try to communicate through them instead of directly with you. Once I revoked mine, I was finally able to get direct access to my account and start making progress on my own. Also, definitely send a certified letter to your current attorney letting them know you're revoking their authorization. Even though it's not legally required, it protects you if they try to take any action on your behalf after the revocation date.
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Dmitry Popov
This is incredibly helpful advice, especially about not waiting to find a replacement before revoking! I never thought about how having an inactive representative could actually block direct communication with the IRS. That explains why I keep getting form letters saying they've sent correspondence to my representative when I haven't heard anything from them in months. Quick question - when you called the IRS to ask what was on your original POA, did you have any trouble getting through to someone who could actually access that information? I'm worried about spending hours on hold just to get transferred around.
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Isabella Ferreira
@Dmitry Popov Getting through to the right IRS department can definitely be frustrating, but I found that calling the Practitioner Priority Service line 1-866-860-4259 (worked) better than the main taxpayer line for POA-related questions. They re'specifically trained to handle representative authorization issues. When you call, have your SSN and the approximate date you filed the original POA ready. The agent should be able to pull up your Centralized Authorization File CAF (and) tell you exactly what authorizations are currently active on your account. This way you can make sure your revocation covers everything properly. If you re'having trouble getting through, that Claimyr service mentioned earlier in the thread might be worth trying - several people here seem to have had success with it for IRS calls.
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Tasia Synder
@1617fc26d8e8 Yes, getting through to the IRS was definitely a challenge! It took me about 4 attempts over different days before I reached someone who could access my POA information. The trick is to call the main taxpayer assistance line (1-800-829-1040) first thing in the morning when they open, and when you get to the menu options, press 2 for personal income tax questions, then 1 for form and payment questions. This usually gets you to someone who can look up your account. Pro tip: have your Social Security number, the approximate date you filed the original POA, and your representative's name ready. The agent was able to tell me exactly which tax years and forms were covered, plus confirm that my representative was still listed as active on my account. @9483465e0d1d If you keep getting stuck in phone hell, you might want to consider what some others mentioned about using a callback service like Claimyr to handle the waiting for you. I didn't know about that option when I was dealing with this, but it sounds like it could save a lot of frustration!
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Omar Zaki
@Dmitry Popov I had mixed results calling the IRS directly - it took me 3 attempts over different days to finally get through to someone who could access my POA information. The first two times I got disconnected after waiting over an hour each time, which was incredibly frustrating. What finally worked was calling early in the morning around (7:30 AM local time and) selecting the option for practitioners "rather" than general taxpayer assistance. The practitioner line seemed to have shorter wait times, and even though I wasn t'technically a practitioner, the agent was still able to help me verify what was on my original Form 2848. If you re'having trouble getting through, you might want to try that Claimyr service that @CosmicVoyager mentioned earlier in this thread. I was skeptical at first too, but after seeing multiple people confirm it actually works, it might be worth it just to avoid the phone tag frustration with the IRS. The agent I finally reached was actually really helpful - they read me the exact tax years, form types, and scope of authority from my original POA, which made filling out the revocation form much easier and gave me confidence I wasn t'missing anything important.
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Nia Harris
@Dmitry Popov Getting through to the right department at the IRS can definitely be a challenge! When I called, I specifically asked for the Practitioner "Priority Service line" though (as a taxpayer you d'actually use the general taxpayer line .)The key is asking to speak with someone who can access your Centralized "Authorization File or" CAF system - that s'where they store all the power of attorney information. I had better luck calling first thing in the morning around (8 AM on) Tuesday or Wednesday. Avoid Mondays and Fridays if possible. When you get through, explain that you need to verify what representatives are currently on file for your account so you can properly revoke their authorization. Most agents can pull this up pretty quickly once they understand what you need. If you re'having trouble getting through, honestly the Claimyr service that @CosmicVoyager mentioned might be worth it just for this one call. I spent probably 6+ hours over multiple days trying to reach someone before I finally got the information I needed.
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Natasha Romanova
Getting through to the IRS is definitely a pain, but when I called the Practitioner Priority Service line (1-866-860-4259) and explained I needed to verify what was on my existing POA before filing a revocation, they were actually pretty helpful. It took about 45 minutes on hold, but the agent was able to read me exactly what tax years and forms were covered. Pro tip: call first thing in the morning (like 7 AM) when they open - your wait times will be much shorter than calling midday. Also have your Social Security number and the representative's CAF number ready (it should be on any correspondence they sent you). The agent can pull up your centralized authorization file and tell you exactly what needs to be included in your revocation form. If you can't get through after a few tries, you could also try sending a written request to the IRS asking for a copy of your current POA on file, but that takes 2-3 weeks to get back versus getting the info immediately over the phone.
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Paolo Ricci
@Dmitry Popov Getting through to the IRS was definitely a challenge - took me about 3 attempts over different days before I got connected to someone who could help. The trick is to call first thing in the morning 8 (AM and) have your SSN and basic info ready. When you do get through, ask to speak to the Practitioner "Priority Service line" - they handle power of attorney issues and can tell you exactly what authorizations are currently active on your account. They were actually really helpful once I got to the right department. The whole call took maybe 15 minutes once connected. If you re'having trouble getting through, that Claimyr service mentioned earlier might be worth trying - I wish I had known about it when I was dealing with this!
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Jessica Nolan
Getting through to the IRS is definitely a pain, but I found that calling first thing in the morning (around 7 AM local time) gave me the best chance of connecting. When you do get through, ask to speak with someone in the Practitioner Priority Service line - they handle power of attorney questions and are usually more knowledgeable about what information they can access. If you're having trouble getting through on your own, some people in this thread mentioned using services like Claimyr to help with the callback process. I didn't use them personally, but it sounds like they can save you the hours of sitting on hold. Either way, it's worth the effort because knowing exactly what's on your original POA will help you make sure the revocation covers everything properly.
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Dylan Mitchell
@Dmitry Popov Getting through to the IRS to check your POA details can definitely be challenging. I had the best luck calling the Practitioner Priority Service line 1-866-860-4259 (rather) than the main taxpayer line. Even though you re'not a practitioner, they can sometimes help verify what authorizations are on file for your SSN. If you can t'get through, another option is to request your tax account transcript online through the IRS website or by mail using Form 4506-T. The transcript will show if there s'currently an active power of attorney on your account, though it won t'show all the specific details like tax years and form types. The Claimyr service that @CosmicVoyager mentioned earlier might be worth trying if you keep getting disconnected - I was skeptical at first but honestly anything that saves hours of being on hold is probably worth the cost at this point!
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Oliver Weber
@1617fc26d8e8 Yes, getting through to the right person at the IRS was definitely a challenge! I ended up calling the Practitioner Priority Service line (1-866-860-4259) since I technically still had representation at the time. It took about 45 minutes on hold, but the agent was able to pull up my CAF (Centralized Authorization File) and read me exactly what tax years and forms were covered under my existing POA. If you don't want to deal with the hold times, another option is to request a copy of your CAF by mailing Form 2848 with just Part I filled out and a note requesting your current authorization records. Takes longer (2-3 weeks) but might be less frustrating than sitting on hold. The key info you need is the tax form numbers (like 1040, 941, etc.) and the specific tax periods. Don't guess on this part because if you miss something on the revocation, that portion of the original POA stays active!
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Anastasia Kuznetsov
@Dmitry Popov Getting through to the IRS was definitely frustrating - took me about 2 hours of calling different numbers before I finally got connected to someone who could access my POA information. The trick is calling the Practitioner Priority Service line 1-866-860-4259 (early) in the morning, around 7 AM when they first open. Regular taxpayer lines are nearly impossible. When you do get through, ask them to read you the exact tax years, form numbers, and matter types listed on your current Form 2848. Write everything down exactly as they say it - you ll'need to match this information precisely on your revocation form. The agent I spoke with was actually really helpful once I explained I needed to revoke an unresponsive representative. If you re'still having trouble getting through, that Claimyr service others mentioned might be worth it just for this one call. Getting the right information from the IRS upfront will save you from having to refile if you miss something on the revocation.
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Lena Schultz
@9483465e0d1d Getting through to the IRS was definitely the hardest part! I probably tried calling 15-20 times over a few days before I got through to someone who could actually help. The Practitioner Priority Service line (1-866-860-4259) was better than the general taxpayer line, but still took multiple attempts. When I finally got connected, the agent was actually very helpful and could see exactly what tax years and forms were covered under my original POA. They even told me the date it was filed and which IRS office processed it. The whole call only took about 10 minutes once I got through to the right person. Pro tip: I had better luck calling right when they opened at 7 AM my time zone. Later in the day was basically impossible to get through. Also have your SSN and some recent tax documents handy because they'll need to verify your identity before accessing your account information.
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Aliyah Debovski
@1617fc26d8e8 Getting through to the IRS was definitely frustrating - it took me about 4 tries over different days before I got someone who could access the POA information. The trick is to call the Practitioner Priority Service line (1-866-860-4259) instead of the general taxpayer line. Even though you're not a practitioner, they can still help with POA-related questions and the wait times are usually shorter. When you do get through, have your SSN ready and ask them to read back exactly what tax years and form types are covered under your current power of attorney. Write it all down because you'll need to include the exact same information on your revocation form. The agent I spoke with was actually really helpful and even explained that my attorney had only filed a POA for certain years, not my entire tax situation like I thought. @9483465e0d1d If you're having trouble getting through, that Claimyr service someone mentioned earlier might be worth trying. I didn't know about it when I was dealing with this, but anything that saves you from sitting on hold for hours sounds pretty appealing!
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Ethan Moore
Getting through to the IRS is definitely a pain, but I found calling the Practitioner Priority Service line (1-866-860-4259) worked better than the main taxpayer line for POA-related questions. You'll still wait, but it's usually shorter and the agents are more familiar with representative issues. When you do get through, just say "I need to verify what tax years and forms are included in my current power of attorney on file." Have your SSN ready and they can pull it up pretty quickly. The whole call took maybe 10 minutes once I actually got connected to someone. If you're really dreading the phone wait, you could also just be comprehensive when filling out your revocation form - include all possible tax years from when you first hired them through the current year, and list all the common forms (1040, 941, 1120, etc.) even if you're not sure which ones were originally included. Better to over-revoke than miss something!
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Jade Lopez
Getting through to the IRS is definitely the biggest pain point in this whole process. I had to call multiple times over several days before I finally reached someone who could access my POA information. The Practitioner Priority Service line that @b7922ae77013 mentioned earlier is usually better than the general taxpayer line, but you still might wait 45+ minutes. One tip that helped me - I called first thing in the morning (around 7 AM local time) and had better luck getting through. Also, when you do get connected, ask the agent to email you a summary of what they found on file. Some agents will do this and it gives you written confirmation of exactly what needs to be revoked. If the wait times are too frustrating, that Claimyr service @b96f765e5de1 mentioned might be worth trying. I didn't know about it when I was dealing with this, but after seeing how it worked for @e65870c19dee, I'd definitely consider using it if I had to call the IRS again.
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Payton Black
@Dmitry Popov Getting through to the IRS is definitely a pain, but when I called the Practitioner Priority Service line 1-866-860-4259 (,)I had better luck than the general taxpayer line. You ll'need to explain that you re'calling about your power of attorney on file and need to verify what tax years and forms are included. The key is calling early in the morning right (when they open at 7 AM or) later in the afternoon around 3-4 PM - I found those times had shorter hold times. When you do get through, ask them to read back the entire tax "matters section" from your POA so you can write it down exactly. That way when you file the revocation, you can copy the same language word-for-word. If you re'still having trouble getting through, that Claimyr service that @CosmicVoyager mentioned earlier might be worth it just for this one call. Sometimes it s'better to pay a small fee than waste entire days trying to reach them yourself.
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Sean Doyle
@1617fc26d8e8 You're right about the communication blockage - it's really frustrating! When I called the IRS about my POA details, it did take multiple attempts to get through, but once I reached an agent, they were actually pretty helpful. They could see exactly what tax years and forms were covered under my original POA. Pro tip: Call early in the morning (like 7-8 AM) on weekdays - that's when I had the best luck getting through quickly. Also, have your SSN and the approximate date you filed the original POA ready, as they'll need that to pull up your records. The whole conversation only took about 10 minutes once I got connected. If you're still having trouble getting through to the IRS, some people in this thread mentioned using Claimyr to help with the wait times. I didn't try that myself, but it might be worth considering if you keep getting disconnected.
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Camila Castillo
@Dmitry Popov Getting through to the IRS can definitely be frustrating, but there are a few strategies that helped me. I called the Practitioner Priority Service line 1-866-860-4259 (since) I still had an active POA at the time - they tend to answer faster than the general taxpayer line. You could also try calling early in the morning around (7 AM or) later in the afternoon when call volumes are typically lower. If you re'still having trouble getting through, that Claimyr service that @CosmicVoyager mentioned earlier might actually be worth considering. I was skeptical about it too, but after seeing multiple people here confirm it works, it might save you the headache of repeatedly calling yourself. Sometimes it s'worth paying a small fee to avoid wasting entire days on hold, especially when you re'dealing with time-sensitive tax issues.
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Atticus Domingo
@Dmitry Popov Yes, getting through to the right person at the IRS can be frustrating, but I found that calling the Practitioner Priority Service line 1-866-860-4259 (was) more effective than the main taxpayer line. When you call, tell them you need to verify what authorization forms are currently on file for your account. They can usually pull that up pretty quickly. If you re'still having trouble getting through, that Claimyr service that @CosmicVoyager mentioned earlier in this thread might be worth trying. I was skeptical at first too, but after reading the other responses here, it seems like it actually works for getting connected faster. The key is just getting to someone who can confirm exactly what tax years and forms were included in your original POA so you don t'miss anything when filing the revocation.
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Michael Green
@Dmitry Popov Yes, getting through to someone who can actually access your POA information can definitely be challenging! I had to call the main taxpayer assistance line 1-800-829-1040 (and) specifically ask to speak with someone who could look up my power of attorney records. The first few times I called, I got representatives who couldn t'access that information and had to transfer me, which meant starting over in the queue. What finally worked was calling first thing in the morning around (7 AM and) immediately saying I "need to speak with someone who can access my power of attorney records on file when" the automated system asked about my call reason. If you re'having trouble getting through, that Claimyr service that @CosmicVoyager mentioned might actually be worth it just for this one call - having them handle the hold time while you go about your day could save you a lot of frustration. Once you get the right person on the line, they can read you exactly what tax years and forms are covered under your current POA, which makes filling out the revocation form much easier.
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Mary Bates
@Dmitry Popov Getting through to someone who can access POA information can definitely be challenging! I had better luck calling the Practitioner Priority Service line 1-866-860-4259 (rather) than the general taxpayer line. Even though you re'not a practitioner, if you explain you need to verify what s'on your current POA for revocation purposes, they can usually help. The other option is to request a copy of your account transcript online through the IRS website - it will show if there s'currently a POA on file and for which tax years. That way you can prepare your revocation form with the correct information before calling to confirm it was processed. And yes, @CosmicVoyager was right about Claimyr - I ended up using them for my follow-up call to confirm the revocation went through, and it saved me hours of frustration with the phone system.
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Amara Torres
@Dmitry Popov Getting through to the IRS was definitely a challenge - I probably spent 2-3 hours total over several attempts before I got someone who could help. The trick is to call first thing in the morning 8 (AM EST on) a Tuesday, Wednesday, or Thursday. Avoid Mondays and Fridays if possible. When you do get through, ask to speak with someone in the Practitioner "Priority Service department" - they handle power of attorney issues specifically. Have your SSN and the approximate date you filed your original POA ready. The agent was able to pull up my records and read me exactly what tax years and forms were covered under the original authorization. If you re'having trouble getting through on your own, that Claimyr service others mentioned actually worked for me too. I was skeptical at first, but it saved me from sitting on hold for hours again. Either way, it s'worth the effort to confirm exactly what needs to be revoked rather than guessing and potentially missing something.
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Javier Torres
@Dmitry Popov Getting through to the IRS can definitely be frustrating, but I found that calling the Practitioner Priority Service line 1-866-860-4259 (was) much faster than the general taxpayer line. Even though you re'not a practitioner, you can use this line for POA-related questions since you currently have representation on file. I called around 8 AM on a Tuesday and only waited about 20 minutes. The agent was able to pull up my account immediately and read me exactly what tax years and forms were covered under my existing POA. Having that information made filling out the revocation form much easier and ensured I didn t'miss anything. If you still have trouble getting through, that s'where services like Claimyr that others mentioned could be worth it - sometimes it s'better to pay a small fee than waste entire days trying to reach someone. But definitely try the practitioner line first since it s'designed for POA issues.
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Mikayla Davison
@Dmitry Popov Getting through to someone who can access POA information can definitely be challenging! I had better luck calling the Practitioner Priority Service line 1-866-860-4259 (rather) than the general taxpayer line. Even though you re'not a practitioner, if you explain that you need to verify what s'currently on file for your existing POA before revoking it, they can often help or transfer you to the right department. The key is calling early in the morning right (when they open and) being very specific about what you need - I "need to verify the tax years and forms covered under my current Form 2848 so I can properly complete a revocation. This" usually gets you to someone faster than saying you have general "questions about" your account. If you re'still having trouble getting through, that Claimyr service some people mentioned earlier might actually be worth it just for this one call - knowing exactly what to revoke could save you from having to file multiple corrections later.
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Mateo Rodriguez
Getting through to the IRS can definitely be a nightmare, but there are a few tricks that helped me. First, call right when they open at 7 AM your local time - that's when you have the best chance of getting through quickly. If you get the "high call volume" message and get disconnected, hang up and immediately call back. Sometimes it takes 3-4 attempts but eventually you'll get into the queue. When you do get through, ask specifically to speak to someone in the "Centralized Authorization File" (CAF) unit - they're the ones who handle power of attorney records. Regular customer service agents can't always see the full POA details, but CAF specialists can tell you exactly what tax years and forms are covered under your current authorization. I actually got lucky and got through in about 45 minutes on my second try, but I know others have waited much longer. The Claimyr service that someone mentioned earlier might be worth it if you keep having trouble getting through - I wish I had known about it when I was dealing with this mess!
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