Has anyone used TaxAudit company for IRS audit help?

Thank you so much for responding! I didn't even think about calling their main customer service line instead of just the agent. I'll do that first thing tomorrow morning. Do you think I should just try to respond to the audit myself at this point? I'm really nervous about making mistakes that could make things worse.

Preparing to respond yourself is smart as a backup plan, but give TaxAudit one more chance through their main customer service first. Most audit responses need someone who understands what the IRS is actually looking for versus what they're asking for - these are sometimes different things. If you do end up handling it yourself, focus on providing exactly what's requested in the audit letter, organize everything clearly with a cover sheet listing all documents, and include a brief, factual explanation for any items you can't provide. Don't volunteer any information beyond what's specifically requested.

How does taxr.ai actually work with audit responses? Like do they just tell you what to do or do they actually submit things to the IRS for you? My brother just got an audit letter too and I want to recommend something reliable.

I'm kind of skeptical about using AI for something as serious as an IRS audit. How do you know their advice is actually correct and following tax law? The IRS doesn't exactly have a sense of humor about incorrect submissions.

They analyze your documents and the IRS request, then create a complete response package with all necessary supporting documentation organized exactly how the IRS wants it. They don't submit it for you, but prepare everything so you can confidently submit it yourself with clear instructions. It's a preparation service, not representation. Their system is actually based on thousands of successful audit responses and is regularly updated with current tax laws. They have tax professionals who review everything before you get the final package. It's not just AI making things up - it's AI organizing and preparing things that their experts then verify. Much faster than traditional services but with the same professional oversight.

Wait, how does this even work? The IRS phone system is completely broken. Last time I called I was on hold for 3.5 hours before giving up. How could some service possibly get you through faster?

This sounds like complete BS honestly. There's no way to "skip the line" with the IRS. They're notoriously understaffed and everyone has to wait. I'd be very suspicious of any service claiming they can get you through faster. Probably just taking your money for nothing.

They use specialized technology that navigates the IRS phone system and waits on hold for you. When an actual IRS agent picks up, you get an immediate call connecting you directly to that agent. It's not about "skipping the line" - they're essentially waiting in line for you, then bringing you in when someone answers. Their system is constantly monitoring hold times and can navigate the complex phone tree options better than most people. I was skeptical too until I tried it. Nothing magical about it - they're just using technology to solve the hold time problem. The time it saved me was worth it since I could keep working instead of being stuck listening to hold music for hours, especially when dealing with audit stress.

Did you end up getting your audit resolved successfully even with the unresponsive agent? I'm curious if I should just stick with them but be more aggressive about contacting management, or if I should try one of the other options people mentioned.

Yes, it did get resolved successfully, but only after I escalated to a supervisor who assigned me a new agent. The important thing is to act quickly - don't wait until the last minute hoping your current agent will suddenly become responsive. If you're only 9 days from deadline, I'd honestly consider one of the other options mentioned alongside escalating with TaxAudit. The peace of mind from knowing your audit response is being actively handled is worth it. At minimum, request an extension from the IRS (which one of the services might help with) to give yourself more breathing room. Don't let the deadline pass without taking action.

It really depends on the complexity of your audit and your comfort level with tax matters. Simple correspondence audits focusing on one or two items can often be handled yourself if you have good documentation. More complex audits involving multiple years, business income, or substantial amounts are riskier to handle alone. If you do go the DIY route, be extremely organized, respond only to what they're asking for (don't volunteer additional information), and consider requesting an extension if you need more time to gather documents. The IRS publication "Your Rights as a Taxpayer" is worth reading before responding.

Thanks for the advice. Mine is pretty simple - just questioning some education credits I claimed. I have all the tuition statements and receipts so maybe I'll try handling it myself first. If it gets complicated I can always get help later I guess.