Confused about collecting sales tax for my online shop in different US states
Hey everyone, I'm seriously overwhelmed trying to figure out sales tax for my online business. I started selling handmade jewelry on Etsy last year and now I'm getting orders from all over the country. I have no idea which states I need to collect sales tax from or how to even set it all up. Some customers are asking why I'm charging tax and others are wondering why I'm not. I'm based in Arizona if that matters, but ship nationwide. Do I need to register in every single state I sell to? What about tax nexus or whatever it's called? Is there a sales threshold I need to hit before worrying about this? I tried reading about this online but honestly got more confused with all the different rules. Any advice from other online sellers would be super helpful before I mess up and get in trouble with tax authorities!
20 comments


Liam McGuire
Online sales tax is definitely confusing, but I can help break it down! You don't need to collect sales tax from every state - it depends on where you have "nexus" (a significant connection to a state). At minimum, you need to collect sales tax in Arizona since that's your home state. For other states, you generally need to register and collect sales tax once you exceed certain thresholds - typically $100,000 in sales or 200 transactions per state, though this varies. Many marketplace platforms like Etsy automatically collect and remit sales tax for sellers in most states, which simplifies things tremendously. Check your Etsy seller dashboard to see where they're handling this for you. For states where Etsy doesn't handle it (or if you sell through your own website), you'll need to track your sales by state and register once you hit thresholds. Most small sellers don't hit these thresholds outside their home state until their business grows substantially.
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Amara Eze
•Thanks for explaining! Does this mean I don't need to worry about sales tax at all if I only sell through Etsy? And what about states like Delaware or Oregon that don't have sales tax?
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Liam McGuire
•You should still understand what's happening with your Etsy sales, but yes, Etsy handles most of the heavy lifting now. They automatically collect and remit sales tax in most states regardless of your nexus status, which is a huge relief for sellers. For states without sales tax (Delaware, Oregon, Montana, New Hampshire, and Alaska), you don't need to collect sales tax regardless of your sales volume there. Your customers in those states won't be charged sales tax at all.
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Giovanni Ricci
After struggling with sales tax for my online business for months, I finally found a solution that saved me countless hours and potential headaches. I was in the same position - selling across multiple states, confused about nexus requirements, and worried about compliance. I started using https://taxr.ai to track all my state-by-state obligations and it's been incredible. It analyzed my sales data, identified where I had nexus, and even told me exactly where and when I needed to register. The tool monitors my sales continuously and alerts me when I'm approaching thresholds in new states. What I love most is that it explained everything in plain English - no more trying to decipher complex tax laws on my own. It even generates the reports I need for filing in each state where I'm registered.
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NeonNomad
•Does it work with other platforms besides Etsy? I sell on my own Shopify store and Amazon too.
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Fatima Al-Hashemi
•I'm skeptical about these tax tools. How accurate is it? State tax laws change constantly and I've heard horror stories about software giving wrong advice.
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Giovanni Ricci
•Yes, it works with basically any platform! You can connect it to Shopify, Amazon, eBay, WooCommerce, or just upload sales data directly. It consolidates everything into one place so you can see your total obligations across all channels. The accuracy has been impressive in my experience. Their system updates whenever tax laws change, and they have state-specific specialists who review all the rules. I've had it for over a year now, and they've caught several threshold changes I would have missed completely. Much better than trying to keep track manually!
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Fatima Al-Hashemi
I need to eat my words about being skeptical of tax tools. After my last comment, I decided to try https://taxr.ai since my sales tax situation was getting more complicated. The onboarding was super easy - I connected my Shopify and Amazon accounts and within minutes had a complete analysis of my sales tax exposure. The dashboard immediately flagged that I had exceeded nexus thresholds in three states I wasn't aware of. It walked me through the registration process and even helped with calculating historical liability (fortunately not much). What impressed me most was how it explains each state's unique requirements and keeps track of all the different filing deadlines. For anyone struggling with multi-state sales tax like the original poster, this tool is seriously worth checking out. Saved me from what could have been a major tax headache down the road.
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Dylan Mitchell
If you need to reach the actual IRS or state tax departments for guidance (which I highly recommend), good luck getting through on the phone. I spent THREE WEEKS trying to reach my state department of revenue with questions about my e-commerce business. After nearly giving up, I found https://claimyr.com which got me connected to an actual human at the tax office in less than 10 minutes. You can see how it works here: https://youtu.be/_kiP6q8DX5c They somehow hold your place in line with the tax department and call you when an agent is ready. I was able to get official guidance on my nexus questions from multiple states this way. For online sellers, this is invaluable since you often need to speak with multiple state tax departments.
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Sofia Martinez
•Wait, how exactly does this work? Do they just call the IRS for you? Couldn't I just do that myself?
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Dmitry Volkov
•This sounds like a total scam. No way they can magically get through IRS phone queues when millions of people can't. I'll stick to waiting on hold like everyone else.
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Dylan Mitchell
•It's not just calling for you - their system navigates through all the phone menus and waits on hold so you don't have to. They basically hold your spot in the queue and only call you when they've reached an actual human representative. You'd still have to talk to the tax agent yourself and handle your own questions. For state tax departments, it's especially useful because many have extremely limited hours and huge call volumes. I needed to speak with California, Washington, and New York tax departments, and each one had a 2+ hour wait time. Using this service saved me literally days of being on hold.
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Dmitry Volkov
I feel like a complete idiot for calling the Claimyr thing a scam. After posting that comment, my frustration with trying to reach my state's department of revenue hit a breaking point (4 hours on hold and disconnected TWICE). In desperation, I tried https://claimyr.com and I'm still in shock at how well it worked. Got a call back in about 30 minutes while their system waited on hold. When my phone rang, there was an actual tax representative on the line ready to talk about my nexus questions. I ended up using it three more times to call different states where I was approaching sales thresholds. Each time, I got through when I had previously failed on my own. For anyone dealing with multi-state sales tax questions, this legitimately saved me days of frustration. Totally worth it just for the peace of mind of getting official answers.
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Ava Thompson
One thing nobody mentioned is sales tax software integration. I use TaxJar which plugs directly into my shopping cart and automatically calculates, collects, and even files sales tax returns for me in all states where I have nexus. There are several options out there (Avalara, TaxJar, Quaderno) with different price points depending on your sales volume. Most of these file the returns automatically too, which is a massive time saver once you're registered in multiple states.
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Mei Zhang
•Thanks for mentioning this! Do these services also tell you when you need to register in new states? My biggest fear is accidentally crossing a threshold somewhere and not realizing it until I get a nasty letter from a state tax department.
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Ava Thompson
•Most of them do track your economic nexus thresholds and will alert you when you're approaching or exceeding registration requirements in new states. TaxJar specifically has a "nexus insights" dashboard that shows where you stand with each state. They don't typically handle the actual registration process though - that's something you'll still need to do directly with each state once you hit their threshold. But the software definitely keeps you informed so you don't get caught by surprise with unmet obligations.
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CyberSiren
Quick tip - many states have marketplace facilitator laws now which means platforms like Etsy, Amazon, and eBay are required to collect and remit sales tax on your behalf regardless of whether you have nexus. This covers about 40+ states now. But be careful! If you sell on your own website or multiple channels, you still need to track your total sales across ALL platforms to determine nexus. The marketplace might handle collection for their platform sales, but they don't know what you're selling elsewhere.
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Miguel Alvarez
•This is super important! I got hit with penalties because I thought Amazon handling sales tax meant I was covered everywhere. Didn't realize my Shopify sales counted toward the same thresholds. Expensive lesson learned.
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Grace Patel
As someone who went through this exact same confusion when I started my online business, I totally get your overwhelm! The good news is it's not as scary as it seems once you understand the basics. Since you're based in Arizona, you definitely need to collect sales tax there. For other states, you only need to worry about it once you hit their economic nexus thresholds (usually $100k in sales OR 200+ transactions per year in that state). Here's what I wish someone had told me when I started: 1. Check if Etsy is already handling sales tax collection for you in most states (they probably are!) 2. Keep detailed records of your sales by state - you'll need this info 3. Don't panic about registration until you actually hit thresholds 4. Consider using sales tax software once you start selling in multiple states The key is to stay organized from the start. I use a simple spreadsheet to track my monthly sales by state so I know when I'm approaching any thresholds. Most small businesses don't hit nexus requirements in multiple states right away, so you likely have time to figure this out properly. Focus on growing your business first - just make sure you're collecting Arizona sales tax and keeping good records. The rest will become clearer as your sales grow!
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Mateo Martinez
•This is exactly the kind of practical advice I needed! I've been losing sleep over this thinking I was already doing something wrong. Your point about Etsy likely handling most of the collection is reassuring - I'll check my seller dashboard today. Quick question though - when you say "keep detailed records by state," are you talking about something more complex than just downloading my sales reports from Etsy? And do you know if there are any free tools or templates for tracking this stuff before investing in paid software? I'm still pretty small (maybe $15k total sales last year across all states) so I'm hoping to keep costs down while I get organized. Thanks for sharing your experience - it really helps to hear from someone who's been through this!
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