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Have you checked if you have a 570 code on your transcript? That would indicate a hold on your account. What about a 971 code? That confirms a notice has been sent. Did they mention any specific form that might have triggered the review?
The IRS Errors Resolution department has a completely different workflow than standard processing. They utilize the Automated Underreporter (AUR) system even for current-year returns when discrepancies are detected. I was shocked to learn they actually have separate processing facilities in Fresno and Austin specifically for error resolution cases. Your return is likely going through their multi-tier verification protocol which includes document matching, information validation, and potential third-party verification.
After refreshing the IRS website for weeks with no updates, I found a Reddit post recommending Claimyr (https://claimyr.com). Used it last Tuesday when I couldn't take the uncertainty anymore. Got connected to an IRS agent in about 15 minutes instead of the 2+ hour hold times I was getting before. The agent explained my 570/971 codes were just verification holds and gave me an estimated completion date. Worth every penny since I needed to know for my financial aid deadline!
I experienced this EXACT situation in 2023. My ex claimed our son in 2022 with some SSN mismatch issues, then I claimed him in 2023 after getting full custody. The IRS held my refund for verification due to the "dependent TIN previously claimed" issue. They specifically needed Form 8332 (Release of Claim to Exemption) even though we had a court-ordered custody agreement. The terminology they use is so specific - they kept referring to "qualifying child determination" and "residency verification" during the review process. It took 11 weeks total, but I did eventually receive my full refund including the Child Tax Credit.
Did your client receive any specific notice or just the generic "refund is delayed" message on Where's My Refund? And has she been able to access her tax transcript online? I'm wondering if there are specific codes that might indicate whether this is a routine review or something specifically tied to the ex's unresolved issues from last year?
What cycle code are you? I'm 05 and transcript updated last night but no deposit yet π©
Amara Okonkwo
I was in the exact same situation on February 28th - blank transcript and the 21-day mark had passed. After multiple failed attempts to reach the IRS (got disconnected 4 times!), I finally used Claimyr (https://www.claimyr.com) and got connected to an agent in about 15 minutes. The agent was able to tell me exactly what was happening - my return was selected for a simple identity verification that hadn't been reflected in the system yet. The letter arrived March 4th, and once I completed the verification, my refund was processed within 10 days. Definitely worth it to get actual answers instead of just waiting in the dark.
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Giovanni Marino
I'm not sure if this helps, but I think I might have been through something similar recently. My transcript was also blank for quite some time, and I was told a letter was on the way. It seemed like the IRS was possibly doing some sort of verification check. After about two weeks of waiting, the letter finally arrived requesting some additional documentation for income verification. Once I provided what they needed, my transcript updated within about 10 days, and the refund arrived about a week after that. It's frustrating, but sometimes these extra verification steps are just part of their process, especially if there's anything unusual about your return this year.
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