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This is typically a Taxpayer Authentication Failure in the WMR interface, not necessarily an issue with your actual return processing. The IRS uses a multi-stage verification algorithm that sometimes gets disrupted during database updates. Try these technical workarounds: 1. Clear your browser cache if using the website version 2. Uninstall and reinstall the app if using mobile 3. Try accessing WMR during off-peak hours (early morning) 4. Use your AGI from line 11 on Form 1040 instead of the refund amount 5. Request an account transcript which will show the actual status regardless of WMR functionality In approximately 60% of cases, this resolves within 72 hours without any action needed.
Would this apply even if I'm getting the error on the phone system too? I tried calling the automated refund hotline and got the same information doesn't match message.
Per IRM 21.4.1.3, the WMR application pulls data from the CADE 2 and MeF systems with refresh cycles that can lag by 24-72 hours. Have you verified that you're using the primary taxpayer's SSN if this was a jointly filed return from your previous marriage? According to Reg. ยง301.6109-1(a)(1)(ii)(B), you must use the SSN of the primary taxpayer listed first on the return.
According to the IRS website (https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions), this error can happen for several reasons: 1. Information entered doesn't match their records 2. You've checked too many times in a 24-hour period 3. Your return is still being processed 4. There's a system update in progress I'm seeing a lot of posts about this on other forums too. Can anyone confirm if checking too frequently actually causes this error? I've been checking mine daily and wonder if I should stop.
I filed exactly 31 days ago on February 24th. Got my refund of $3,742 today, March 27th. The Where's My Refund tool updated at 3:45am this morning showing approved, and the money was in my account by 9:30am. My transcript showed code 846 with date 3/27 last Saturday.
If anyone's still waiting and feeling anxious, I recommend checking your account transcript instead of the Where's My Refund tool. It usually updates with more detailed information about your return status. You might feel worried seeing all those codes, but they can actually tell you more about what's happening with your return.
I deal with this issue frequently as a tax preparer. When the IRS switches to paper check, you should monitor your transcript for updates. โข Paper checks typically show a different code sequence than direct deposits โข You can track exactly when the check is mailed โข Most paper checks are processed on Fridays โข Allow 5-7 business days for delivery after mailing I recommend using https://taxr.ai to interpret your transcript - it explains what each code means for your specific situation and can help you pinpoint exactly when your check was mailed. It's especially helpful for tracking paper checks since the WMR tool is often less accurate for them.
According to the IRS website (https://www.irs.gov/refunds/direct-deposit-limits), they've implemented several security measures that can trigger a switch to paper check. The most common reasons are: 1. The IRS identified a potential security issue with your bank account 2. You've reached the limit of three direct deposits to a single account 3. Your financial institution rejected the deposit It's worth checking your transcript for code 846 which indicates a refund issued. If the code appears with a future date, that's when your check will be mailed. Does anyone know if checking the "Where's My Refund" tool would show this change from direct deposit to paper check?
Yes! WMR will update to show "Your refund check is scheduled to be mailed on [date]." Very helpful info. Thanks for sharing those security measures. Makes sense now.
Have you considered checking your state refund status as well? Sometimes your state refund will process even while federal is held for verification. I speak cautiously about this, but many people don't realize the two systems are separate. My federal was held for 6 weeks after verification last year, but my state processed normally and I received it within 2 weeks.
FWIW, the community wisdom on this is pretty clear: the 9wk timeline is the IRS's CYA estimate. Most ppl see movement way before that. ID verify adds ~3-4wks to processing on avg. If u filed w/ dependents or EITC/CTC, add another week or so. The real trick is checking transcripts not WMR. WMR is notoriously slow to update. Transcript will show codes 570/571 when things are moving again. Hang in there!
Laila Prince
What you're experiencing is likely related to the PATH Act verification process. When taxpayers claim certain refundable credits like the Earned Income Credit or Additional Child Tax Credit, the IRS is required by law to perform additional verification steps before releasing refunds. This typically creates a processing delay that can extend 45-60 days beyond the standard 21-day timeframe. The absence of movement on Where's My Refund is actually quite normal during this extended verification period.
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Dominique Adams
โขMan, the IRS really needs to work on their communication! ๐ Would it kill them to just add a "we're still checking your stuff" status instead of leaving us in the dark for months? Thanks for explaining this so clearly!
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Marilyn Dixon
โขI tracked exactly 52 days from acceptance to deposit last year with EITC. The transcript updated at day 49 with an 846 code dated 3 days later. The pattern seems consistent with verification procedures taking 7-8 weeks for credit-claiming returns.
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Louisa Ramirez
I might be able to offer some possibly relevant insight based on my experience. I filed on February 10th, was accepted on February 11th, and had a similar situation with credits. My WMR showed no movement for approximately 7 weeks, then suddenly updated to approved. The deposit appeared in my account 5 days later. In my case, it seems the IRS was simply processing a large backlog of returns, particularly those with credits that require additional verification under the PATH Act provisions.
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TommyKapitz
โขI had a similar experience but with TurboTax instead of H&R Block. Waited about 8 weeks total compared to previous years when I got my refund in 2-3 weeks. Makes me wonder if different tax preparation software affects processing times.
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Angel Campbell
โขDid your transcript show any codes before you received your refund? I'm trying to understand if there's a specific sequence of codes that indicates progress through the verification system.
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