


Ask the community...
KeyBank customer with successful deposit this morning from a 3/22 DDD. The deposit hit my account at exactly 04:37 EST. According to the ACH transaction details, the payment originated through the Treasury's Automated Standard Application for Payments (ASAP) system and was processed through the Federal Reserve's FedACH service before arriving at KeyBank's internal settlement system. Can you verify if your Return Transcript shows TC 846 with the correct account number? Sometimes there can be a mismatch between what's displayed on WMR versus what's on your actual transcript.
KeyBank customer here with a 3/22 DDD - still nothing showing up in my account as of this morning. I've been banking with them for about 3 years and they're consistently slow with tax refunds compared to other banks my friends use. What's frustrating is that I can see pending transactions for everything else (like my paycheck that comes Friday but shows pending Wednesday), but tax refunds seem to be handled differently. I called their customer service yesterday and they basically said "wait until the official date" without being able to tell me if they've even received anything from Treasury yet. At this point I'm just setting a phone reminder to check tomorrow morning and trying not to stress about it. Thanks for posting this - at least I know I'm not the only one dealing with KeyBank's slow processing!
I'm in the exact same situation with KeyBank and a 3/22 DDD! It's so reassuring to know I'm not alone in this waiting game. I've been checking my account obsessively since yesterday morning and nothing yet. Like you mentioned, it's weird how they show pending transactions for everything else but seem to handle government deposits completely differently. I'm going to try calling their direct deposit department like CyberSamurai suggested above - maybe they'll have more specific information than general customer service. Fingers crossed we both see our refunds hit tomorrow morning!
Just to add one more perspective - if you file a return claiming the kids (which it sounds like you're entitled to do), the IRS will initially process both returns. Then they'll send notices to both you and your ex. Often at this point, the person who incorrectly claimed them will just concede rather than going through an audit. If neither party backs down, the IRS will audit both returns and request documentation proving who provided support, where the kids lived, etc. Since you were living together, make sure you have documentation showing you paid the bills.
If the mom doesn't back down and it goes to audit, how long does that process usually take? I'm in a similar situation and worried about waiting forever for my refund.
These types of audits typically take 6-9 months to resolve, sometimes longer if the case is complicated. During this time, any refund related to the dependent claims will be held. Your best strategy is to gather strong documentation now: receipts for household bills, school records showing your address, medical bills you paid, child care expenses, etc. The more thorough your documentation, the faster the process usually goes. You can also request an expedited review if you're experiencing financial hardship, though this isn't guaranteed to be approved.
Something missing from this discussion - the tiebreaker rules when both parents live together! When parents who aren't married live together with their children, the IRS has specific tiebreaker rules: 1. First, the parent who provides more than 50% support 2. If that's unclear, then the parent with the higher AGI gets to claim Since you mentioned having the higher AGI and paying "just about everything," you clearly qualify under both criteria. Your ex definitely incorrectly claimed them.
Does this apply even if we weren't living together the ENTIRE year? My ex and I lived together January through September, then I moved out. We share custody now but lived together most of the year.
Just wanted to say I had this EXACT same problem, and in my case, it randomly fixed itself after about 6 weeks. I never called or did anything special - the balance just appeared one day. The IRS is operating on stone age technology so patience is unfortunately required sometimes.
I'm dealing with the exact same frustrating situation! Filed in early March, accepted immediately, but still getting that "Your Information Is Not Available" message when I try to check my balance. One thing that helped me was checking my account transcript instead of just the balance page - go to "Get Transcript" and look at your Account Transcript for 2023. Mine actually showed the return was processed even though the balance page was still showing the error message. Also, if you know you owe $3,800, you can absolutely make a payment now through IRS Direct Pay without waiting for the balance to show up. Just select "Form 1040" and "2023" as the tax year. The system will accept payments even when your balance isn't displaying properly. I did this last week and got a confirmation number, so at least I know my payment went through. The waiting is nerve-wracking but from what I've read, this seems to be happening to a lot of people this year. Hopefully both our accounts update soon!
PROTIP from someone who works at a brokerage: The easiest solution is to NOT have a joint account at all! Open separate individual accounts and coordinate your investments. This completely eliminates the nominee tax headache. Each person gets their own 1099 from the brokerage, reports their own investment income, and you just informally track contributions toward your dad's care.
But wouldn't separate accounts defeat the purpose of having joint access to the funds? What if one sibling is unavailable during an emergency and the other needs to access the full amount quickly for the parent's medical needs?
That's a really good point about emergency access. You could potentially set up power of attorney documents or beneficiary designations to handle emergency situations, but that adds legal complexity. Another option might be to have separate accounts but with each sibling named as a beneficiary or having transfer-on-death designations. Though I'm not sure if that would give immediate access during emergencies when the account holder is still alive but incapacitated.
I went through this exact same situation with my sister last year for our mom's care fund. The nominee reporting is a real requirement, but there's actually a middle-ground approach that worked well for us. We kept the joint account (since emergency access was important) but created a simple written agreement documenting our contribution percentages and how we'd handle the tax reporting. Each tax season, I calculate her portion of the dividends and capital gains based on our agreement, then report it as a nominee distribution on Schedule B. The key is keeping good records of your contributions throughout the year - I use a simple spreadsheet tracking deposits and the running percentage split. This makes the year-end tax calculations much easier. Your brother should also keep records showing he received his portion of the income from you. One thing that helped us was setting up automatic monthly transfers from our individual accounts to the joint account on the same day each month. This creates a clear paper trail of the 65/35 split you mentioned, which makes the tax reporting more straightforward if anyone ever questions it.
This is really helpful! I like the idea of keeping detailed records with a spreadsheet. Can you share more about what specific information you track? Just the monthly deposits and percentages, or do you also track the actual dividends and capital gains distributions? I'm wondering if I should be documenting every transaction or just the contributions we each make to keep it simple.
@Natalie Wang This approach sounds really practical! I m'curious about the written agreement you mentioned - did you have it notarized or just keep it as a simple document between you and your sister? Also, when you report the nominee distribution on Schedule B, do you need to provide any documentation to the IRS about the agreement, or is it mainly for your own records in case of an audit? I m'trying to figure out how formal this needs to be while still being compliant.
Logan Chiang
Has anyone used the FreeTaxUSA software instead of TurboTax for household employee taxes? I'm wondering if it handles Schedule H any better. TurboTax is so expensive, especially when you need the higher-tier versions just for Schedule H.
0 coins
Isla Fischer
ā¢I used FreeTaxUSA last year for my nanny taxes and it worked fine! The Schedule H section was actually a bit more straightforward than TurboTax in my opinion. The only thing I missed was that TurboTax sometimes has those little explanation bubbles that give you more context. With FreeTaxUSA I had to look up a few things on the IRS site to make sure I was entering them correctly.
0 coins
QuantumLeap
Just went through this exact situation myself! I was also using a payroll service (HomePay) and got completely confused about where to enter everything in TurboTax. Here's what I learned after calling both the payroll service and spending way too much time on IRS.gov: 1. Yes, enter those federal tax payments as estimated taxes - that's correct 2. When TurboTax asks about quarterly payment dates, don't stress about matching the "official" quarterly dates. Just group your payments by quarter and use the date of your last payment in each quarter 3. Make sure you're also completing the Schedule H section separately - this shows what you owe vs. what you've already paid 4. Double-check that your nanny received their W-2 and that the wage amounts match between your Schedule H and their W-2 The thing that helped me most was realizing these are two separate things: Schedule H calculates your household employment tax liability, while the estimated payments section gives you credit for taxes already paid. Once I understood that distinction, everything clicked into place. Also, if you paid over $2,700 in wages to your nanny in 2024, you definitely need to file Schedule H - it's not optional even if you used a payroll service.
0 coins
Ravi Gupta
ā¢This is incredibly helpful - thank you for breaking it down so clearly! I think the distinction between Schedule H and estimated payments is what was confusing me the most. I kept thinking I was double-reporting something, but now I understand they serve different purposes. One quick follow-up question: you mentioned making sure the wage amounts match between Schedule H and the nanny's W-2. What happens if they don't match exactly? My Poppins report shows slightly different numbers than what's on the W-2 they sent my nanny, and I'm not sure which one to trust for my Schedule H.
0 coins