This is such a frustrating situation and unfortunately it's happening to more people lately! I went through the exact same thing about 3 months ago when my account got suspended right before I needed to check my refund status. Based on everyone's experiences here, I'd definitely recommend trying the chat support at help.id.me first - it seems way more effective than calling. Make sure you have your driver's license ready and good lighting for photo verification since their system is really picky about image quality. In my case, it turned out the suspension was triggered because I had updated my phone's operating system and their security system flagged it as unusual device activity. Had to go through the whole verification process again but got it resolved in about 4 days. While you're working on the ID.me issue, definitely try calling 800-908-9946 early morning (around 7 AM) as a backup to request a mailed transcript - takes longer but at least you'll have access to your info. The whole system really needs an overhaul, but hang in there! Most people do eventually get their accounts restored with persistence.

Hi

any help on this would be appreciated

I went through almost the exact same situation last year as a J1 research scholar! Sprintax was showing I owed state taxes when my colleagues with identical situations were getting full refunds. What I discovered was that Sprintax had incorrectly applied my tax treaty benefits - it was treating part of my research income as taxable when it should have been completely exempt under Article 20 of my country's treaty. The issue was in how I had answered one of their screening questions about the nature of my work. Here's what worked for me: I contacted my university's international scholar services office, and they had a tax specialist who reviewed my Sprintax entries. We found that I had selected "employee" instead of "visiting researcher" in one of their early questions, which completely changed how the software applied my treaty benefits. After correcting that one selection, my calculations matched my colleagues exactly - full federal refund and no state tax liability. Before making any drastic changes, I'd suggest having someone knowledgeable review your Sprintax entries step by step. Sometimes it's just one incorrect answer that throws off the entire calculation. If your university doesn't have tax support, the resources others mentioned (taxr.ai for analysis or Claimyr to reach the IRS) seem like good backup options based on the success stories here.

Sprintax offers ITIN request for $19.95 Does anyone know if it's true?

This thread has been absolutely invaluable! I'm dealing with a client who needs 2010-2012 transcripts and have been stuck for months using the standard Form 4506-T process. The Master File approach through Account Management Services that multiple people have confirmed sounds like exactly what I need. What really strikes me is how the IRS essentially operates with completely separate database systems - the "legacy IDRS system" for pre-2013 records versus their current transcript systems. No wonder so many of us have been hitting brick walls when the standard departments literally can't access the older records! I'm planning to call the Practitioner Priority Service first thing Monday using the exact language everyone has shared: "Master File archived wage data for pre-2013 records." Having the specific reference number format (AMS-2025-xxxxx) and knowing to ask for Account Management Services gives me confidence I'll finally reach someone who can actually help. As backup strategies, I'm also going to contact my client's former employer directly (they worked for a large hospital system that likely maintains payroll archives) and check with the state unemployment office since they received benefits during part of 2011. The bank statement approach mentioned by @FireflyDreams is brilliant too - those direct deposit records could help identify any forgotten employers. This community knowledge-sharing is so much more valuable than any official IRS guidance. Thank you to everyone who took the time to document what actually works instead of just repeating the standard procedures that don't seem to help with these complex older cases!

Can someone give me help to get my 2015 and 2014 wage scripts ?