


Ask the community...
Glad to hear it's working again! I was having the same issue earlier today - couldn't get past the login screen no matter what I tried. For future reference, their customer service number (801-717-1040) is actually pretty helpful during business hours if anyone runs into account-specific issues again. They were able to confirm it was a system-wide problem when I called earlier. Hope everyone can get their taxes finished without any more technical hiccups!
That's really good to know about their customer service line! I'm new to using FreeTaxUSA this year and wasn't sure how responsive their support would be. It's reassuring to hear they were able to quickly confirm it was a system issue rather than leaving you wondering if it was something on your end. I'll definitely keep that number handy for future reference. Thanks for sharing your experience!
Just wanted to add that if you encounter login issues like this in the future, it's worth checking if your browser has any stored passwords that might be interfering. I've noticed that sometimes when browsers auto-fill login credentials, it can conflict with session cookies if there was a recent system update or maintenance. I usually try logging in with a private/incognito browser window first when I have unexplained login problems - it bypasses all the stored data and gives you a clean slate. If that works, then you know it's a browser cache/cookie issue rather than a server problem. Also, for anyone who might be new to FreeTaxUSA, they typically send email notifications about planned maintenance, so it's worth making sure their emails aren't going to your spam folder. That way you'll get advance warning next time they need to take the system down for updates.
That's excellent advice about the incognito window! I wish I had thought of that earlier today when I was struggling with the login. I spent way too much time trying different browsers when a simple private window probably would have told me right away it was a server issue, not my browser. The tip about checking for FreeTaxUSA emails in spam is really helpful too. I just checked and sure enough, I had a maintenance notification from last week sitting in my junk folder that I completely missed. Going to whitelist their email address now so I don't miss any future updates. Thanks for the practical troubleshooting tips!
State offset programs exist. They're legitimate. Most states participate. They intercept tax refunds. They apply them to debts. This includes child support. Also court fines. Even utility bills sometimes. Your best option? Call directly. Ask specifically about offsets. Request a debt verification letter. Document everything. Keep all records.
As someone who's dealt with state refund offsets before, I'd recommend creating a checklist to stay organized. First, pull your credit reports from all three bureaus - sometimes old debts show up there that you forgot about. Second, make a list of any government agencies you've dealt with in the past few years (DMV, courts, utilities if they're city-owned, etc.) and call each one to ask about outstanding balances. Third, if your state has a "Where's My Refund" tool, bookmark it and check it regularly once you file - some states will show offset information there. Finally, keep detailed records of all your calls and any payment arrangements you make. It's a pain, but being proactive is way better than the surprise you got last year!
This is such a comprehensive approach! I never thought about checking with city utilities - that's a really good point since some cities can actually intercept refunds for unpaid water/sewer bills. The credit report tip is smart too because you might catch debts that went to collections that you didn't even know about. Thanks for laying it out step by step like this!
Just to add some perspective - I went through this with my grandfather's policy last year. We discovered that he had significantly OVERPAID taxes because the 1099 didn't properly account for his basis. We had to file an amended return (Form 1040X) to correct it and get about $6,000 refunded. The key was getting proper documentation from the insurance company showing all premiums paid over the life of the policy (thankfully they had good records).
How far back can you amend tax returns for something like this? My parents cashed out a policy in 2022 and I'm pretty sure they overpaid taxes on it.
You generally have 3 years from the original filing deadline to amend a tax return, so for 2022 taxes you should still be within the window (deadline would be April 15, 2026). However, you'll need solid documentation from the insurance company showing the correct cost basis to support the amendment. I'd recommend gathering all the policy documents and premium payment records first, then consulting with a tax professional to make sure the amendment is filed correctly. The IRS tends to scrutinize life insurance tax treatments more closely on amended returns.
This is such a common problem with life insurance surrenders! Your in-laws are definitely not alone in being caught off guard by the tax implications. One additional strategy to consider for future reference - if they have other life insurance policies, they might want to look into a 1035 exchange before surrendering. This allows them to transfer the cash value to an annuity without triggering immediate taxes. The growth would still be tax-deferred until they start taking distributions from the annuity. Also, regarding the Social Security taxation impact - while there's not much they can do for 2024 now, they should definitely work with a tax professional to plan their 2025 income more carefully. If they have any control over when they take other taxable distributions (like IRA withdrawals), spacing these out strategically can help keep them below the Social Security taxation thresholds in future years. The whole situation is frustrating because insurance companies rarely explain these tax consequences upfront when people are considering surrendering policies. Definitely get that cost basis documentation from Northwestern Mutual - it could make a huge difference in what they actually owe.
these clowns at the IRS need to get it together fr fr... been waiting since february with the same code π€‘
Code 420 can definitely be stressful! From my experience, it's usually just a routine review rather than a full audit. The IRS computer system flags returns for various reasons - could be income matching, deduction verification, or even just random selection. Most of these resolve automatically once their systems finish cross-checking your info with third-party documents (W-2s, 1099s, etc.). Try not to worry too much unless you receive an actual notice requesting documentation. The waiting is the worst part but it's typically just their backlog processing through.
Zainab Omar
Has anyone here tried getting a tax transcript by mail as a minor? The IRS website says they'll mail it to your address on file, but I'm wondering if they'll still send it if you're under 18? My brother is in a similar situation.
0 coins
Connor Gallagher
β’Yes! My 17-year-old daughter successfully got her transcript by mail last month. We called the automated transcript line (800-908-9946), and she entered her SSN and address info. The system didn't ask for age verification, and the transcript arrived about 7 days later. The key thing is that the mailing address has to exactly match what's on file with the IRS from the previous return. In our case, we had to use our full formal address including the apartment number exactly as it appeared on last year's return.
0 coins
Lucy Taylor
Another option worth mentioning - if you filed through a tax preparer last year (like H&R Block, Jackson Hewitt, etc.), they're required to keep copies of your return for at least 3 years. Even if you went to a small local office, they should have your 2022 return on file. You can call or visit the same location where you filed and request a copy. They'll need to verify your identity (usually with your SSN and some basic info), but this might be easier than dealing with the IRS systems that aren't designed for minors. Also, just to clarify something from earlier comments - even if your parents claimed you as a dependent, you would still file your own separate 1040 if you had income over $400 (or $5 if it was unearned income like interest). So at $3800 from your job, you almost certainly did file your own return last year, it just wouldn't affect your parents' ability to claim you as a dependent.
0 coins
James Johnson
β’This is really helpful info! I didn't even think about going back to where I filed last year. We used a local tax office near our house and the lady who helped us was super nice. I'll definitely call them tomorrow to see if they still have my 2022 return on file. That clarification about filing your own return even as a dependent makes sense too. I was getting confused about whether I actually filed separately or not, but with $3800 in income I definitely would have needed to file my own 1040. Thanks for clearing that up!
0 coins