So with ID.ME my identification card is cracked … would they be able to help me over the phone to file my claim?

I found a way to solve ID.ME verification with cracked ID, watch this: https://www.youtube.com/watch?v=9wiPT-kPnNo

ID.ME should go through if everything is legible. They might be able to assist through the DMV support if not. EDD reps won’t be able to assist with this requirement though.

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI