Last year September my 1st and only certified letter they sent to me got disqualified because they claim they did not receive it. However with that I had to verify myself along with that certified letter through mail I went through US postal service to send in all documents they were requesting I did so. Edd claim never received so my first week was disqualified. My claim summary is still active I’ve never been able to certified or nothing and it’s saying my benefits will expire in September. So my identity is just out there floating around smh. This year they sent a link to verify myself I did so and still nothing what’s the hold up?

I found a way to solve EDD identity verification delays, watch this: https://www.youtube.com/watch?v=hYzcGIjQa4U

Hello! It can be many things here..Have you called them to verify these things?

To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI

I'm so sorry you're dealing with this frustrating situation! Identity verification issues seem to be a common problem with EDD. Since you mentioned they confirmed your 2021 identity but still need to verify 2020, have you tried asking them specifically what documents they need for the 2020 verification? Sometimes they require different documentation for different years. You might also want to keep detailed records of every call you make - date, time, representative name, and what they tell you. This can help if you need to escalate or if different reps give you conflicting information. Hang in there!