EDD Portal login failure led to claim termination - need appeal advice ASAP

This has been happening to a LOT of people lately. The problem is that the ID.me verification and EDD portal are two separate systems that don't always communicate properly. File that appeal IMMEDIATELY - don't wait even one day. In your appeal, specifically mention 'technical barrier to access' and that you made multiple good-faith attempts to comply with deadlines. Also request a 'good cause exception' based on technical issues outside your control. Make sure to include dates and times of attempted logins if possible.

omg the SAME EXACT THING happened to my cousin!! the EDD system is total garbage these days. he had to call like 50 times to finally get thru to a person who could help him

I went through this exact situation in January. Here's what worked for me: 1. File the appeal immediately (within 30 days of termination notice) 2. Attach a detailed timeline of all attempts to log in 3. Call EDD directly and request to speak with a Tier 2 specialist who can see the login attempt history on their end 4. Ask for a "technical failure override" - this is an actual thing they can do 5. If your appeal date is scheduled far out, request an expedited hearing based on financial hardship The system has a known bug where the ID.me verification doesn't properly link to some EDD accounts, especially if there was any previous claim history. Keep trying to log in every few days too - sometimes it mysteriously starts working.

I had the exact same problem and wasted WEEKS trying to get through to EDD on my own. Finally used Claimyr (claimyr.com) and they got me connected to an EDD rep in about 20 minutes. The rep was able to see my login attempts in their system and fixed the technical issue on the spot. They have a video showing how it works here: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km. Saved my sanity and my claim from being completely terminated.

The INCOMPETENCE at EDD is UNREAL!!! This happened to me TWICE!!! Their stupid system logged me out while I was in the middle of uploading verification docs and I got disqualified!!! They don't care that THEIR system is broken!!! I had to file an appeal and wait THREE MONTHS for a hearing!!! RIDICULOUS!!!

This is a common issue right now. For technical context: EDD's portal uses a session verification system that sometimes fails to recognize the ID.me token correctly. When filing your appeal, specifically reference California Code of Regulations, Title 22, Section 1326-12(b)(3) which covers technical barriers to filing. You should also submit a separate Identity Verification Escalation Request (DE 1326E) form which bypasses the normal ID system. Don't wait for the appeal date to try fixing this. Keep calling EDD daily, preferably right when they open at 8:00 AM. Ask specifically for a claim specialist who can manually override the verification status. The termination can absolutely be reversed since this is a known system defect on their end.

wait u can appeal those??? i just gave up when they sent me termination lol

Thank you everyone for all the advice! We've filed the appeal today and included all the specific information and regulations you suggested. We're also going to keep trying to call EDD directly. I'll update this thread if we get it resolved so it might help someone else dealing with the same issue.

My brother had almost the identical problem last year with his claim. The appeal process actually worked surprisingly well for him. The judge instantly recognized it as a technical issue when they saw the login timestamp data compared to the ID.me verification completion time. They backdated everything and he got all the benefits he was entitled to. Just make sure you gather ALL documentation showing your attempts to comply with deadlines.