EDD Appeals Board clerk hung up on me during hearing check-in - what now?

This is completely unacceptable behavior from an Appeals Board clerk. You should immediately document everything that happened - the time you called, the exact words exchanged, and all your attempts to call back. Then email the Appeals Board office at cuiab@edd.ca.gov with this information and request that your hearing be rescheduled due to their clerk's conduct. Also request a supervisor review the call recording (these calls are typically recorded). In the meantime, check your online account to see if there's any update about the hearing status. Sometimes they proceed with hearings even if one party doesn't show up, but they may have also marked it as "appellant no-show" which you need to contest immediately. Don't wait - every day matters in the appeals process.

omg the SAME THING happnd to me last month!!! i was on mute cuz my dog was barking and the lady got all pissy about it. but she didnt hang up on me tho, thats just crazy. appeals ppl think they can treat us like garbage bc there desperate. dont let them get away with it!!

You need to call the main CUIAB office at 916-263-6589 and ask to speak with a supervisor. Don't just email - emails can be ignored. Be persistent with calling. If you can't get through today, start calling right when they open tomorrow at 8am. This happened to a friend of mine and they were able to reschedule his hearing after he spoke to a supervisor. Also, send a fax to the office if possible. Faxes create a paper trail that's harder to ignore than emails. Include your appeal case number, the date and time of the scheduled hearing, and exactly what happened.

I've been through the appeals process twice and while I never experienced a clerk hanging up on me, I know these hearings can be stressful. Here's what you should do: 1. Call the Appeals Board office where your hearing was scheduled (not the main line) - keep trying different times of day 2. Document EVERYTHING in writing - dates, times, names if possible 3. File a formal complaint through the EDD website about the clerk's behavior 4. Check your mail daily - they might send you a notice about missing the hearing 5. If you receive a negative decision saying you missed the hearing, immediately file a request to reopen the appeal (you usually have 20 days) I also recommend using Claimyr (claimyr.com) to help you actually reach someone at EDD. They can connect you directly to EDD agents who might be able to help or at least document in your file what happened. Their video shows how it works: https://youtu.be/JmuwXR7HA10?si=TSwYbu_GOwYzt9km - I was skeptical but it got me through to someone when I couldn't get through for weeks.

THE APPEALS BOARD IS A JOKE!!!! They are ALL rude and don't care about us. I had THREE hearings rescheduled because they "lost" my file. Then when I finally got a hearing the judge sided with my employer even though I had PROOF they fired me unfairly. The whole system is RIGGED against workers!!!

hey just wondering - did you get the Notice of Hearing paper in the mail before your hearing date? it should have instructions for what to do if you miss the hearing or have technical difficulties. i think there's a specific number you're supposed to call that's different from the main appeals board number

This is concerning but not irreparable. Former EDD advisor here. CUIAB clerks should never hang up on appellants, but unfortunately, it does happen occasionally due to high stress and volume. Here's the nuanced approach: Call your assigned Appeals office first thing tomorrow. Explain calmly what happened and request to speak with the Administrative Law Judge assigned to your case. Be prepared to explain that you were present and ready for the hearing but experienced a technical/communication issue with the clerk. Legally, you can request a Good Cause exemption for missing the hearing under CUIAB regulations. The key is to act quickly - within 20 days of any decision issued. Also important: If your hearing was this morning, there's a possibility your former employer didn't show up either. If neither party attended, they'll likely reschedule automatically. Check your UI Online account daily for updates.

One more thing - make sure to check your mail carefully for the next couple of weeks. After a hearing (or missed hearing), the ALJ has about 10-14 days to issue a written decision. If the decision comes back negative, you'll need to file an appeal to the CUIAB board level (the second level of appeal) within 30 days. Explain in detail what happened with the clerk in that appeal. If you don't receive anything in the mail within 3 weeks, call the Appeals office again to check on the status. Sometimes decisions get lost in the mail, and you don't want to miss your appeal deadline.

i bet they do this on purpose to get ppl to give up on their appeals. less work for them if we just quit trying. stay strong!!!! 💪

To follow up on my earlier comment - one thing to be aware of is that there are strict timelines for everything in the appeals process. If you don't hear back within 2 business days of emailing, I highly recommend either physically going to the Appeals office if one is near you, or sending a certified letter detailing what happened. Also, review California Unemployment Insurance Code Section 1334, which covers the grounds for missing a hearing. Your situation should qualify under this provision, especially if you document your attempts to participate and the clerk's conduct prevented your participation.

I'm so sorry this happened to you! That clerk's behavior was completely unprofessional and inexcusable. I went through a similar situation last year where I had technical difficulties during my hearing, and here's what worked for me: First, call the Appeals Board office first thing tomorrow morning at 8am sharp - they're usually less busy then. Ask to speak with a supervisor and explain exactly what happened. Be calm but firm about how the clerk's conduct prevented you from participating in your scheduled hearing. Second, write down everything you remember about the conversation - exact times, what was said, how long you waited, etc. This documentation will be crucial. Third, if you don't get satisfaction from the supervisor, you can file a formal complaint about the clerk's conduct through the EDD website. Poor customer service like this needs to be reported. The good news is that situations like this are considered "good cause" for missing a hearing, especially when it's due to staff misconduct. Don't panic - this is fixable, but you need to act quickly. Keep us updated on how it goes!

I work as a paralegal at a firm that handles unemployment appeals, and this situation is unfortunately more common than it should be. Here's what you need to do immediately: 1. **Call the specific Appeals office listed on your Notice of Hearing** - not the general EDD number. Do this at exactly 8:00 AM when they open. 2. **Request an immediate reschedule due to clerk misconduct** - use those exact words. This creates a paper trail and puts them on notice that their staff acted inappropriately. 3. **File a written complaint** through the EDD website about the clerk's behavior. Include your case number, hearing date/time, and a detailed timeline of events. 4. **Check your UI Online account daily** - if a decision is issued saying you "failed to appear," you'll need to file an appeal within 20 days citing the clerk's conduct as good cause. The key legal point here is that you were present and ready to participate - the clerk's behavior prevented your participation, which is grounds for rescheduling under CUIAB regulations. Document everything and don't let them brush this off. You have rights as an appellant, and they violated them. Keep pushing - appeals can absolutely be won, even after setbacks like this. I've seen similar situations resolved in favor of the claimant when properly documented and escalated.