Does unemployment email you about interviews, decisions, or anything? California EDD question
So I've been on edge waiting to hear back about my claim and I keep checking my email inbox like every hour expecting something from EDD. Got laid off from my warehouse job about two weeks ago, applied online right away, and I genuinely don't know if EDD sends emails or if I'm supposed to be watching somewhere else. My boss said EDD would email me when my phone interview was scheduled but now I'm not sure he had that right. I uploaded my ID.me verification already and UI Online shows some weeks as Pending. Is email even how they communicate or am I missing notices somewhere?
91 comments

Aurora St.Pierre
Waiting on EDD email is unfortunately how a lot of people miss important stuff on their claim. From what I went through, EDD doesn't really rely on email to tell you the big things. The phone interview notice, the DE 4800, shows up in your physical mailbox, and the date and time for the interview also appears right on your UI Online homepage. That's where I found mine. Your boss probably had it mixed up with something else because I never got an email about my interview being scheduled.
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Christopher Morgan
AuthorOkay so I need to actually watch the mail and check UI Online way more than my email. That changes things completely. How far in advance does the DE 4800 usually arrive before the interview?
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Grace Johnson
Physical mail is definitely the main channel EDD uses. I keep checking my email too out of habit but everything important came by mail for me too.
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Jayden Reed
Yeah the UI Online homepage thing is key, I had the date and time sitting right there and almost missed it because I was looking elsewhere.
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Nora Brooks
Your boss had it wrong about the email. EDD sends actual paper mail for anything that really matters, the interview notice, any determination about your eligibility, overpayment letters, all of it goes to your mailing address. The only place you get electronic stuff is inside your UI Online account itself. So if you haven't set up UI Online yet at https://myedd.edd.ca.gov/ you should do that right away because that's where your Pending weeks show and where you'll certify every two weeks.
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Christopher Morgan
AuthorI do have UI Online set up already, that's where I see the Pending status. Good to know the determination letters come by mail though, I'll make sure my address is correct.
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Eli Wang
Address being correct is SO important. I moved right after I filed and almost missed my DE 4800 because of it. Update that before anything else if you've moved recently.
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Cassandra Moon
Certifying every two weeks part is key too, don't wait for any kind of email reminder to do it, just put it in your calendar.
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Zane Hernandez
DE 4800 came to my house about a week before the interview date and EDD doesn't email you about it. I had a question about what exactly would be discussed in my interview since I was laid off due to position elimination, so I tried Claimyr (claimyr.com) to get a live EDD agent on the phone. There's a video they have about reaching a live person at EDD by phone: https://youtu.be/JmuwXR7HA10. The agent I spoke with looked up my claim and confirmed the interview was just to verify my separation details, which made me feel a lot better going in. EDD communicates through mail and UI Online, not email, so the DE 4800 in your mailbox is what tells you when to keep your phone nearby.
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Christopher Morgan
AuthorPosition elimination, that's basically what happened to me too. Good to know the interview for a layoff is mostly just verification. Did UI Online show the interview time before the letter arrived or did you only see it once the mail came?
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Genevieve Cavalier
Hearing that the agent actually told you what to expect in the interview is really helpful info. I've been nervous about mine too.
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Ethan Scott
Keeping your phone nearby at the right time is everything. My sister almost missed her interview because she thought EDD would text first as a heads up.
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Lola Perez
The email confusion trips up so many people. EDD's whole system runs on paper mail and UI Online, full stop. No text, no email notification that your determination is ready, nothing like that. When EDD decides your case one way or the other, the Notice of Determination, the DE 1080CZ, arrives in your actual mailbox. And if they approve your claim you just see the payments show up rather than getting a congratulations letter. The absence of a denial letter is basically how you know things went okay.
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Christopher Morgan
AuthorWait so there's no approval letter at all? I thought they'd send something saying I'm good to go. So I just watch for payments to post?
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Aurora St.Pierre
Exactly right, no approval letter. The DE 429Z that comes after you apply shows what your weekly amount could be but that's not the same as being approved, it's more like what the claim is worth if you qualify.
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Nathaniel Stewart
Finding out you're approved by just seeing money appear is both a relief and kind of anticlimactic honestly.
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Riya Sharma
Something my own adjudication taught me is that UI Online is basically your real-time feed for everything. Pending turning to something else, payment amounts posting, it all shows up there before any mail arrives. The 1-866-333-4606 line is also available 24 hours for payment info so I'd check that the night after I certified just to see if anything processed.
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Christopher Morgan
AuthorI didn't know about that 24 hour payment line. Adding that to my list of things to check. Does it tell you why something is still pending or just the payment status?
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Grace Johnson
It mostly just tells you payment info, not adjudication details. For the why behind a Pending status you'd need to actually talk to an agent during business hours.
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Lola Perez
The UI Online Claim History is where Pending shows up, and yeah the phone line mostly confirms amounts and dates rather than explaining adjudication holds.
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Santiago Diaz
Honestly the fact that EDD doesn't email is both annoying and probably fine once you get used to it. What messed me up was thinking the Live Chat through the Help button in UI Online was available all day. It's only open Monday through Friday 9 to 2, so if you have a quick question outside those hours you're either waiting or calling 1-800-300-5616 between 8 and 5.
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Christopher Morgan
Author9 to 2 for chat is a pretty narrow window. Good to know so I don't waste time trying to open it at 3pm.
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Eli Wang
The 9 to 2 chat window caught me off guard too. I tried to use it after lunch one day and it was already closed.
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Millie Long
Phone line is honestly more reliable anyway if you have something complicated to ask about.
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KaiEsmeralda
The pending weeks showing in your Claim History just mean EDD is still working through something, could be identity verification, could be an open eligibility question. It doesn't mean anything bad automatically. Once your identity check with ID.me clears and they don't have any eligibility questions, those weeks typically process. Keep certifying every two weeks no matter what because if weeks go uncertified EDD can't pay them back even later.
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Christopher Morgan
AuthorOkay that's reassuring. I already did the ID.me verification so hopefully that piece is done. I'll keep certifying regardless.
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Jayden Reed
The keeping certifying part is really critical. Missing certifications during a pending period is how people lose out on back pay they were actually owed.
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Nora Brooks
ID.me verification clearing usually helps move things along. The pending status often updates within a few days once identity is confirmed.
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Debra Bai
My claim had a weird detour where I got a Request for Identity Verification letter, the DE 1326C, even though I'd already done ID.me online. Turns out the system sometimes sends that letter anyway if there was a timing issue. Had to do the ID.me process again through the link in the letter. So if you get a DE 1326C in the mail don't panic, just follow what it says.
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Christopher Morgan
AuthorUgh, that sounds frustrating but good to know it can happen. I'll keep an eye out for the DE 1326C just in case.
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Genevieve Cavalier
I got that same double verification situation. It was annoying but doing it the second time went faster.
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Lola Perez
That DE 1326C is specifically what EDD sends when they can't verify identity automatically. Following the instructions on it is the right move.
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Grace Johnson
Before your interview, make sure you're absolutely clear on exactly why the layoff happened because that's what EDD is going to ask about. Position elimination is pretty straightforward but have the dates right, your last day, when you were told, all of that. The DE 4800 notice actually lists the questions they're likely to cover, so read it carefully when it shows up.
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Christopher Morgan
AuthorI didn't realize the DE 4800 tells you what they'll ask. That's actually really helpful, I'll read it closely rather than just noting the date and time.
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Aurora St.Pierre
Reading the DE 4800 questions carefully genuinely helps. I went through mine the night before and felt way more prepared.
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Ethan Scott
Having the exact dates memorized matters more than people think. The interviewer goes through things pretty specifically.
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Gabriel Freeman
Nobody at EDD is going to email you a heads up that your payment processed, your determination was mailed, or anything else outside of UI Online. I learned this after spending three days waiting on an email that was never coming. The whole rhythm of an unemployment claim is: mail arrives for important notices, UI Online shows status changes, and you certify every two weeks without waiting for a reminder.
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Christopher Morgan
AuthorThree days waiting on a phantom email, that's exactly what I'm doing right now. Okay I'm stopping that and just checking UI Online regularly from now on.
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Riya Sharma
Setting a calendar reminder to check UI Online every couple days is way more useful than refreshing an email inbox.
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Nathaniel Stewart
The rhythm description is spot on. Once you internalize that it's mail plus UI Online and nothing else, the anxiety about missing something actually goes down.
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Eli Wang
Just to flag something the earlier comment said about the DE 429Z, that document arrives after you apply and shows your weekly benefit amount, somewhere between $40 and $450 depending on your earnings. If anything on it looks wrong, like the amount seems way off compared to what you made, you have 30 days from the mailing date to appeal in writing. A lot of people don't realize that document is appealable.
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Christopher Morgan
AuthorI didn't even know I could appeal the award amount. What would be a reason it comes out wrong?
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Lola Perez
The weekly amount is calculated from your highest earning quarter in the base period, which is usually the first four of the last five completed calendar quarters. If you had a raise recently that quarter might fall outside the base period window, so the amount could look lower than expected.
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KaiEsmeralda
Appealing the DE 429Z amount is worth doing if the numbers are genuinely off. The form DE 1000M is what you'd use, mailed to the address on the notice.
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Laura Lopez
CalJOBS registration is another thing nobody tells you about upfront. Most claimants have to register on caljobs.ca.gov and post a resume within 21 days of getting the Notice of Requirement to Register for Work, the DE 8405. Missing that deadline can stop payments cold. EDD doesn't email you a reminder about it, the DE 8405 just shows up in the mail and you need to act on it fast.
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Christopher Morgan
AuthorI haven't gotten a DE 8405 yet, should I just go register on CalJOBS proactively or wait for that notice?
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Grace Johnson
Waiting for the DE 8405 is the right move since not all claimants are required to register. EDD will tell you if you need to.
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Aurora St.Pierre
CalJOBS registration is pretty quick once you get to it. The resume part takes a little longer but it doesn't have to be elaborate.
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Victoria Brown
The taxes situation is also something to know while you're collecting. Benefits count as federal taxable income, not state income tax in California. When you certify you can choose to have 10 percent withheld for federal taxes each time, which saves you from a surprise bill in April. EDD mails a 1099G every January and it's also in UI Online under Payments.
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Christopher Morgan
Author10 percent withholding option is good to know. I'll probably elect that since I don't want a tax surprise later.
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Santiago Diaz
Definitely elect the withholding if you can swing it budget-wise. Getting a 1099G and then owing taxes on top of already being broke is rough.
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Nora Brooks
The 1099G is viewable in UI Online too, which is useful if the paper one gets lost or arrives late.
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Jayden Reed
Had a weird moment during my claim where someone told me I should be certifying weekly and I followed that advice for a bit before figuring out it was wrong. California EDD certifications are every two weeks, not weekly. I ended up with a confusing certification history that I had to sort out with an agent.
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Christopher Morgan
AuthorWeekly vs every two weeks, that's a really easy thing to get wrong. Good you caught it. Did it cause any delays getting it sorted?
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Lola Perez
Certifying is definitely every two weeks in California. Someone mixing it up with how other states do it probably caused the confusion. The first certification usually covers the waiting week and one paid week.
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Debra Bai
The waiting week thing confused me too. First certification felt like it covered a lot of ground at once, one unpaid week plus one paid week.
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Millie Long
Adjudication just means EDD has an open question about your eligibility, nothing more dramatic than that. A lot of people hear that word and think it means they're being accused of fraud or something. It just means they're deciding. Could be as simple as confirming your layoff was legitimate or verifying your wages. Once the interview happens and EDD gets the info it needs, adjudication resolves and payments process for the weeks you certified.
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Christopher Morgan
AuthorI've been confusing adjudication and appeal this whole time. So adjudication is just them deciding before any determination, and appeal is what you do after they deny you?
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KaiEsmeralda
Exactly that. Adjudication is the fact-finding process before a decision. An appeal comes after EDD mails a Notice of Determination and you disagree with what it says. Two very different stages.
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Genevieve Cavalier
So many people use those terms interchangeably including me until recently. Knowing the difference actually helps you figure out what step of the process you're in.
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Zane Hernandez
My claim hit a snag a few weeks after my initial payment when a wage discrepancy flagged my account and three weeks went back to Pending. I tried the live chat but it was outside the 9 to 2 window, then kept getting dropped from the phone queue. Used Claimyr to actually land a conversation with a live EDD agent and found out one of my former employers had reported slightly different wages than what I'd listed. The agent told me EDD had already sent a request for clarification to that employer and my weeks should clear once it was resolved.
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Christopher Morgan
AuthorWage discrepancy flagging sounds really stressful. How long did it take for those weeks to clear after you heard that from the agent?
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Eli Wang
Getting an actual explanation for why weeks went back to Pending is so much better than just sitting there guessing. At least you knew what was happening.
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Ethan Scott
The work search requirements are real and EDD can ask about them. Every week you certify you're confirming you were able to work, available for work, and looking for work. EDD's pages don't name a specific number of applications you need to make but keeping a record of where you applied is a smart habit regardless, especially if your claim ever gets reviewed.
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Christopher Morgan
AuthorShould I be logging my applications somewhere specific or just keeping my own notes?
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Grace Johnson
Your own notes or a spreadsheet is totally fine. EDD doesn't have a specific tracker you're required to use, just be ready to describe your search if asked.
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Millie Long
Being ready to talk about where you applied specifically is what matters. Vague answers like 'I applied to some places' don't hold up well.
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Cassandra Moon
Filing a combined wage claim is different from a regular California claim and that one can only be done by phone, fax or mail, not online. Worth mentioning since the original post is about waiting on emails, the combined wage process takes longer and all of it comes through the mail channel too. If you only worked in California the online process is what you'd use.
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Christopher Morgan
AuthorOnly worked in California so the online process is right for me. But good to know that combined wage claims work differently.
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Riya Sharma
The combined wage claim thing catches people by surprise sometimes. Assuming you can do everything online and then finding out you can't adds delays.
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Laura Lopez
Even for a standard California claim the expectation that everything is electronic is what gets people. Mail is really the backbone of how EDD communicates the important stuff.
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Nathaniel Stewart
Overpayment notices also arrive by mail so if EDD ever determines you were overpaid you'll get a letter about it rather than an email. Those are time sensitive because you have 30 days from the mailing date to appeal if you think there's an error. Missing that window makes it much harder to contest.
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Christopher Morgan
Author30 days from mailing date, not 30 days from when I receive it? So I need to open EDD mail the day it arrives basically.
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Lola Perez
Opening it the day it arrives is the right habit. The mailing date is on the notice itself, so if the mail was slow you might have fewer days than you think.
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KaiEsmeralda
If you genuinely missed the deadline due to something outside your control there's a process to explain the late appeal, but it's not guaranteed to be accepted so acting within 30 days is always better.
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Genevieve Cavalier
Phone interview coming up and my biggest worry was whether being out of town for a few days would mess with my availability during the scheduled time. The interviewer phones at the time on the DE 4800 so you have to have your phone with you and be reachable then. If I needed to change it I'd have had to contact EDD at least a day ahead and they'd give me whatever open slot was available.
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Christopher Morgan
AuthorOpen slot only is a little stressful if the next available time is far out. I'll make sure to keep the original time if at all possible.
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Aurora St.Pierre
If you miss the interview they say you should phone EDD that same day. Otherwise they'll decide based on whatever info they already have and that could go against you.
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Nora Brooks
Keeping the original time is definitely the safer play. The interviewer phones right at that scheduled time, so just have your phone nearby and don't let it go to voicemail.
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Victoria Brown
Nonprofit workers sometimes wonder if they're covered differently and the answer is they're not, at least from a claimant side. Former workers of nonprofits file the same way and get paid the same way as everyone else. The nonprofit's tax status affects how EDD charges the employer, not whether the claimant collects. I had to look that one up when I left a nonprofit last year.
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Christopher Morgan
AuthorDidn't even know that was a thing people worried about. Good to know it doesn't affect the claimant side of things.
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Santiago Diaz
The confusion about nonprofits comes up a lot. People assume something is different and avoid filing when they're actually fully eligible.
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Gabriel Freeman
Filing right away when you're out of work is always the right move regardless of what kind of employer it was. The claim starts on the Sunday of the week you apply so delays cost you money.
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KaiEsmeralda
Toward the end of your benefit year the balance on your claim, which is 26 times your weekly benefit amount or half your total base period wages whichever is less, will run out. After 26 weeks there's no automatic extension in California unless federal or state law triggers Extended Benefits, and that's based on unemployment levels, not your personal situation. If you're still collecting when the year ends and your claim is exhausted you'd have to have new wages before filing again.
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Christopher Morgan
AuthorHopefully I'll be back to work well before 26 weeks but it's good to understand the limits upfront.
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Riya Sharma
California Training Benefits are worth looking into if you're considering going back to school while collecting. You can keep receiving benefits without looking for work if EDD approves the training, and there's a possible extension option too.
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Lola Perez
The Training Extension has to be requested before your 16th week of benefits so it's not something to put off if you think school is the direction you're heading.
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Debra Bai
Last thing that really clarified things for me personally: when I reopened my claim after a short-term job ended while my benefit year was still open, I had to actually reopen it through UI Online rather than just starting to certify again. If your benefit year is still active and you go back to work briefly and then stop, reopening is the step, not starting from scratch.
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Christopher Morgan
AuthorGood to know about reopening vs starting over. I'm hoping I don't need to use that info but it's worth filing away.
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Grace Johnson
The reopen option in UI Online is pretty straightforward once you know to look for it. A lot of people don't realize it exists.
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Laura Lopez
Reopen your existing claim, fastest through UI Online, is the right path in that situation. Starting a whole new claim would just delay things unnecessarily.
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