I've been in your exact situation for the past 2 months - working part-time at a coffee shop (about 15 hours/week) while collecting unemployment from my previous office job. The EDD rep was absolutely right, and I'm so glad I kept my part-time work! Here's what I've learned: You MUST report your coffee shop earnings during each biweekly certification, but the partial benefit formula actually works in your favor. With your $315 weekly benefit amount, if you earn around $180 from the coffee shop, you'll likely still receive about $180 in unemployment benefits. That gives you roughly $360 total income versus just $315 from unemployment alone. My advice: Start tracking everything immediately! I use a simple calendar where I write down my daily hours and gross earnings. When certification time comes, I just add up each week's totals. Super easy and keeps me organized. Key points that have kept me out of trouble: - Always report GROSS earnings (before taxes) for the week you actually WORKED (not when you got paid) - Keep detailed records and save all pay stubs - Don't stress about varying hours - just report accurately whatever you actually worked - The certification asks for both hours AND earnings, so track both Your first certification might feel nerve-wracking, but it's actually straightforward. You'll indicate you worked, enter your hours and gross pay for each week, and EDD automatically calculates your partial benefit amount. You're making a smart choice keeping that coffee shop job - it shows you're actively working, helps with job search requirements, and gives you more total income. Just be meticulous with record-keeping and completely honest with reporting. You've got this!

I've been working part-time at a local retail store (about 20 hours/week) while collecting unemployment for the past 6 weeks, and I can definitely confirm that what the EDD rep told you is 100% accurate! You absolutely can continue working at your coffee shop and still receive partial benefits. Here's what's been working perfectly for me: I started a simple text note on my phone called "EDD Tracking" where I write down my exact hours worked and gross pay every single day. It literally takes 15 seconds each day, but when certification time comes every two weeks, I have all my numbers organized and ready to go - no stress at all! The partial benefit math really works in your favor. My weekly benefit is $298, and when I earn about $185 at retail, I still get around $160 in unemployment benefits. That's $345 total versus just $298 from unemployment alone - so keeping your coffee shop job is definitely the smart financial choice! The most important things I've learned: - Always report earnings for the week you actually WORKED (not when your paycheck arrives) - Use gross earnings before any taxes or deductions - Don't worry if your hours change week to week - just report the actual numbers accurately - Keep every pay stub as backup documentation Your first certification will probably feel intimidating, but it's honestly pretty simple. You'll check that you worked, enter your hours and gross earnings for each week, and EDD's system automatically calculates your reduced benefit amount for you. You're making an excellent choice keeping that coffee shop job - it shows you're actively working, helps meet work search requirements, and gives you more total income. Just stay organized with tracking and be completely honest with your reporting. You've absolutely got this!

I'm dealing with this exact same issue right now! Just wanted to add another potential solution that worked for me - if you have any special characters in your name (like apostrophes, hyphens, or accents), that might be causing the mismatch too. My last name has an apostrophe (O'Brien) and apparently EDD's system was storing it without the apostrophe while my license has it. When I called the technical support line that @Santiago Martinez mentioned, they were able to see this discrepancy and fix it manually. Worth asking about if you have any punctuation in your name! This thread has been incredibly helpful - thank you everyone for sharing your experiences! 🙏

I'm experiencing the exact same driver's license verification issue! This thread has been absolutely incredible - it's like a masterclass in EDD troubleshooting. Based on all the amazing advice here, I'm going to try the systematic approach: first check my DMV records online to see if there are any backend discrepancies, then call that technical support line at 1-800-480-3287 that @Santiago Martinez shared. I'm also going to ask specifically about name formatting (ALL CAPS vs proper case) and any special character issues since I have an accent in my last name. It's so frustrating that we have to become detective to navigate their system, but at least now I have a clear roadmap instead of just hitting the same wall over and over. Thanks to everyone for sharing your detailed experiences and solutions - this community support is what gets us through these bureaucratic nightmares! 🙏

I'm so glad you got your appeal submitted online successfully! That's a huge weight off your shoulders. I went through a similar availability dispute last year and want to share a few tips for your hearing preparation: 1. Organize your evidence chronologically - it helps tell a clear story 2. If you have any medical documentation that might have affected your availability, bring copies 3. Practice explaining why you disagree with their decision in 2-3 sentences - hearings can move quickly 4. Write down the names and contact info of any witnesses who can vouch for your work search efforts One thing that really helped me was calling a few of the employers I had applied to and asking if they could provide written confirmation that I had applied and was available to start work. Most were willing to send a quick email confirming this. Also, don't be intimidated by the formal process - the hearing officers are generally fair and just want to understand the facts. You've already taken the hardest step by getting your appeal in on time. Keep us updated on how it goes!

I'm glad to see you got your appeal submitted successfully through the online system! That's such a relief when you're dealing with tight deadlines. For others who might be reading this thread with similar issues, I wanted to add that if you can't find the online appeal option in your UI Online account, it might be because your case type doesn't support online appeals yet, or there could be a technical issue. In those cases, definitely go with the certified mail option to the PO Box on your disqualification notice. Also, for anyone facing similar "availability for work" disqualifications - make sure you understand exactly what EDD thinks you did wrong. Sometimes these denials happen due to misunderstandings about reporting part-time work or temporary unavailability. The more specific you can be in your appeal about why their decision is incorrect, the better your chances. Document everything and keep copies of all your communications! Best of luck with your hearing preparation!

I went through the second interview process last year and it was actually less stressful than I thought it would be. In my case, they wanted to verify some details about my separation from my previous employer and confirm my availability for work. The key things that helped me were: - Having all my employment documents organized (W-2s, final pay stub, separation notice) - Writing down the exact dates and details from my first interview so I could stay consistent - Being prepared to explain any gaps in employment or changes in my work situation The whole second interview took about 15 minutes and I got approved within a week after that. The representative was actually pretty understanding and explained that second interviews are becoming more common due to increased fraud prevention measures. @Michelle Rodarte - if you haven't already, I'd recommend calling the EDD to ask what specific topics they want to cover. Sometimes they'll give you a general idea which can help you prepare better. Good luck!

I had a second interview with EDD about 6 months ago and while it was nerve-wracking at first, it turned out to be pretty straightforward. In my case, they wanted to double-check some details about why I left my job and verify that I was actively looking for work. A few tips that really helped me: - Make sure your story is consistent with what you said in the first interview - Have your calendar ready to show job search activities if they ask - Keep copies of any correspondence you've had with EDD handy - Write down key dates and details beforehand so you don't get flustered The interviewer explained that they're doing more second interviews now because of all the pandemic-related changes and fraud concerns. Mine lasted about 20 minutes and I was approved about 10 days later. @Michelle Rodarte - try not to stress too much about it! The fact that they're giving you a second interview usually means they just need clarification, not that there's something wrong with your claim. You've got this!

This thread is absolutely amazing - thank you all for sharing these real solutions! I've been stuck in the same login nightmare for 12 days now. Like everyone else, getting the "incorrect password" error constantly and never receiving reset emails despite checking spam folders and trying multiple email addresses. I just downloaded the EDD mobile app after reading about @Connor Byrne's success and all the other positive reports. Going to try the password reset through the app tonight since that seems to be the most reliable workaround right now. It's honestly incredible that a simple app download might solve what's been causing me sleepless nights! If the mobile app doesn't work, I've got the backup strategy from everyone's advice: calling the tech support line (1-833-978-2511) at exactly 8am with Option 1 then Option 2, and contacting my assembly member as the last resort. This community has been more helpful than anything on EDD's official website. Thank you especially to @Emma Davis for the detailed success story, @Ravi Sharma for explaining the system update issues, and everyone else who took time to share what actually worked. Will definitely report back with results - hoping to add another mobile app success story to this thread! 🤞

As someone who just went through this exact same nightmare last month, I can't stress enough how much this thread would have saved me! I was locked out for almost 3 weeks with the same "incorrect password" loop and no reset emails coming through. What finally worked for me was a combination of several approaches mentioned here: 1. The mobile app password reset (which I wish I had known about sooner!) - worked on my second attempt 2. When calling, I found that calling at 7:58am and hitting redial repeatedly right at 8:00am gave me better odds than waiting until exactly 8:00 3. For anyone still having email issues, try requesting the reset from both the app AND website simultaneously - sometimes one triggers the other The system update explanation from @Ravi Sharma makes so much sense now. I was convinced I was losing my mind! Also want to echo the assembly member suggestion - my friend went that route and had her issue resolved in 36 hours when she'd been stuck for weeks trying the phone lines. Hang in there everyone - these workarounds really do work, you just have to be persistent and try multiple approaches. This community is doing the work that EDD's help resources should be doing!