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To answer your follow-up question: Yes, you can call Money Network customer service at 1-888-393-5866 to request expedited delivery of your card. They may charge a fee for this service (usually around $15) which would be deducted from your balance. They typically offer 3-day expedited shipping. You'll need to verify your identity with them, which usually requires providing your SSN, EDD Customer Account Number, and answering security questions.
Just wanted to share my recent experience since I went through this exact same situation last month! I had the old BofA card from 2022 and was so confused when my payment showed "paid" but nothing hit my old card. Turns out they really did completely switch to Money Network. I called the Money Network number that someone posted (1-888-393-5866) and they were actually pretty helpful. They confirmed my card had been mailed 3 days prior and gave me a tracking number. The expedited shipping for $15 was totally worth it - got my card in 2 days instead of waiting another week. One tip: once you get the card, definitely set up the mobile app right away. You can transfer money directly to your bank account for free, which is way better than using the card for everything. The transfer takes about 1-2 business days. Also, make sure to keep your UI Online address updated because that's where they mail the card. I almost had mine sent to my old address by mistake!
Don't forget to check if your card has money on it yet! Just because you got the card doesn't mean funds have been loaded. You need to certify first, and then it usually takes 1-2 days after certification approval for the money to hit your card. I got all excited when my card came, only to find it had a $0 balance lol
Just wanted to add that when you do get your first payment, don't be surprised if it takes a few extra days to process initially. My first certification was approved on a Tuesday, but the funds didn't hit my card until Friday. After that, subsequent payments have been much faster - usually next day. Also, make sure you save the Money Network customer service number (it's on the back of your card) in case you ever need to report the card lost or stolen. Unlike regular bank cards, there can be delays getting replacements since it goes through EDD's system. Good luck with your job search!
Thanks for the heads up about the initial delay! That's really helpful to know so I don't panic if it takes a few days. I'll definitely save that customer service number too - hadn't thought about what happens if the card gets lost or stolen. Really appreciate all the advice from everyone here, this community has been so helpful for navigating this whole process!
UPDATE: I finally got it working! Used a combination of everyone's advice - borrowed my sister's MacBook, used Safari in private browsing mode, cleared all cookies first, and tried at exactly 10:15am. The passcode finally went through! Now I'm caught up on my certifications. Thanks everyone for your help and suggestions!
So glad you got it working! This thread is going to be super helpful for others dealing with the same issue. I've been putting off updating my recovery options for months - your experience is the push I needed to actually do it. It's crazy how many different workarounds people had to figure out for what should be a simple password reset. Definitely saving this post for future reference!
Does anyone know if backdating affects your weekly benefit amount? I'm worried if I backdate, they might recalculate and give me less 😬
I actually went through the backdating process successfully about 6 months ago! Here's what worked for me: I had to backdate because I didn't realize I was eligible after being laid off (thought I had to wait longer). I called the EDD number every day at 8am sharp for like 2 weeks straight until I got through. The rep was actually really helpful and walked me through filling out the backdating request form. The key is having solid documentation - I had my layoff letter, emails showing I was looking for work during that period, and a letter from my doctor about some health issues that delayed me from filing initially. It took about 6 weeks to get approved, but I got all the back payments in one lump sum. Don't give up @Carmen Ortiz - it's definitely doable if you have legitimate reasons and stay persistent! 💪
This is super helpful! Thanks for sharing your experience @Giovanni Mancini. I'm dealing with a similar situation - got laid off but didn't know I could file right away. How detailed did you have to be in explaining your reasons? And did they ask for any additional proof after you submitted the initial form?
Tom Maxon
To all those having trouble reaching a human at California Unemployment. I just ran across this video that gave me a shortcut to reach a human. Hope it helps! https://youtu.be/Ize0EkN4HDI
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Thais Soares
I've been dealing with a similar issue where my weren't transferring to my automatically. After reading through this thread, I wanted to share that I finally got through to a Tier 2 rep last week. The key was being very specific about the technical nature of the problem when speaking with the Tier 1 rep - I mentioned that it was a "backend transfer issue" and that previous Tier 1 reps had already identified it but couldn't resolve it. The Tier 1 rep transferred me immediately without any pushback. The Tier 2 rep fixed everything within 10 minutes and I was paid within 2 days. Don't give up - persistence really does pay off with EDD!
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