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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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Really made a difference, save me time and energy from going to a local office for making the call.
Worth not wasting your time calling for hours.
Was a bit nervous or untrusting at first, but my calls went thru. First time the wait was a bit long but their customer chat line on their page was helpful and put me at ease that I would receive my call. Today my call dropped because of EDD and Claimyr heard my concern on the same chat and another call was made within the hour.
An incredibly helpful service
An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
Consistent,frustration free, quality Service.
Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
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I tried for weeks to get thru to EDD PFL program with no luck. I gave this a try thinking it may be a scam. OMG! It worked and They got thru within an hour and my claim is going to finally get paid!! I upgraded to the $60 call. Best $60 spent!
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I just completed my identity last week and wanted to share my experience! I received the letter about 10 days ago and was really stressed about the whole process. After reading through all these helpful comments, I decided to do both the mail AND the online route to be safe. The was actually much easier than I expected - took about 20 minutes and I used my driver's license plus a recent credit card statement for address verification. Got approved within 24 hours online! I also sent the physical by mail just as backup. My payments just resumed yesterday (about 6 days after approval) and I did receive backpay for all the missed days during the period. One thing I noticed is that my portal showed "Identity Pending" until the day before payments resumed, then it just disappeared from my account overview. For anyone still going through this - definitely try the online route first, but keep copies of everything you submit. The peace of mind is worth it!
@Mia Roberts Thank you so much for sharing such a detailed breakdown of your experience! This is exactly what I needed to hear. I m'in the same boat - got my letter about a week ago and have been putting off starting the process because I wasn t'sure what to expect. Your timeline is really helpful to know 24 (hours for approval, then about 6 days for payments to resume .)I m'curious about one thing - when you say you used a credit card statement for address verification, was that because you didn t'have a utility bill available? I m'wondering what other work for address besides utility bills, since I m'currently staying with family and don t'have utilities in my name. Also, did you have to do anything special to track the mail you sent, or did you just send them regular mail? Really appreciate you mentioning that the Identity " Pending status" disappeared right before payments resumed - I ll'keep an eye out for that. This whole thread has made me feel so much more confident about tackling this process!
I'm in the exact same situation! Just received my identity letter yesterday and was feeling pretty anxious about the whole process. After reading through everyone's experiences here, I feel so much better knowing that most people are getting through this successfully and getting their backpay. It sounds like the online is definitely the way to go for faster processing. I'm planning to do both the online and mail like several of you suggested - better safe than sorry! One question for those who've completed the process - I don't have a utility bill in my name since I'm currently staying with a relative. Has anyone used other types of address successfully? I have bank statements and credit card statements that show my current address. Thanks everyone for sharing your experiences and timelines. This community is so helpful during stressful times like this!
@Isaac Wright I can definitely help with the address question! I actually used a bank statement for my because I was in a similar situation - staying with family and didn t'have utilities in my name. The system accepted it without any issues. Credit card statements should work too as long as they clearly show your current address. From what I ve'seen in this thread and other groups, they re'pretty flexible with address - bank statements, credit card statements, even phone bills or insurance statements usually work. The key is just making sure the document is recent within (the last 30-60 days and) clearly shows your name and address. I d'definitely recommend starting with the process first since everyone here seems to be having success with it. Keep your ready as PDFs or clear photos before you start, and like others mentioned, using a computer instead of your phone tends to work better for uploading documents. You ve'got this!
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Reading through all these responses, I'm amazed at how many people are dealing with the exact same email mismatch issue - it really shows how widespread this problem is with EDD's system! I'm planning to try the 833-978-2511 number tomorrow morning at 8:01 AM sharp and specifically request a "contact information audit" like Sadie suggested. If that doesn't work, the in-person office visit that Abby mentioned sounds like a solid backup plan. I also really appreciate Mateusius's advice about documenting everything - I'm starting a call log today so I don't lose track of what different reps tell me. It's ridiculous that we need all these strategies just to get basic account info corrected, but this thread has given me hope that there are actually ways to get through the system. Thanks everyone for sharing what actually works instead of just complaining (though the complaints are totally justified too!). Will definitely update once I make some progress.
This whole situation is so frustrating but I'm glad we're all sharing what works! I've been dealing with a similar email issue for about 2 weeks now. One thing I'd add - when you call that 833 number, make sure you have your Social Security number and claim number ready because they ask for it right away. Also, I noticed some people mentioned trying at lunch time (1:01 PM) as an alternative to the 8:01 AM rush. Might be worth having a backup time slot in case the morning doesn't work out. Really hoping the "contact information audit" terminology makes the difference - it sounds so much more official than just saying "my email is wrong." Good luck with your call tomorrow!
This is such a comprehensive thread with so many helpful strategies! I'm dealing with the exact same email mismatch issue and have been banging my head against the wall for weeks. The specific phone number (833-978-2511) and the "contact information audit" terminology are game changers - I never would have known to ask for that specifically. I'm definitely going to try the 8:01 AM approach tomorrow morning with my SSN and claim number ready. The documentation advice is brilliant too - I can't believe I haven't been keeping a call log this whole time. It's absolutely ridiculous that we need to become experts in navigating government bureaucracy just to get basic account information corrected, but I'm so grateful everyone is sharing actual solutions that work. The in-person office visit option also sounds promising as a backup plan. Will definitely report back once I make some progress. Thanks to everyone who took the time to share detailed, actionable advice instead of just venting (though the venting is totally justified too!).
I'm in the exact same boat and this thread has been a lifesaver! I've been trying to reach EDD for almost a month about my email being completely wrong in their system. The specific strategies everyone has shared here are so much better than the generic "keep calling" advice you usually get. I'm definitely going to try that 833-978-2511 number at 8:01 AM sharp tomorrow and use the "contact information audit" language - that sounds way more official and like something they'd actually have a process for. The documentation tip is huge too, I wish I'd started keeping a call log from day one. It's insane that we have to become EDD navigation experts just to fix basic account info, but at least now I feel like I have a real plan instead of just randomly dialing numbers and hoping for the best. Really appreciate everyone sharing what actually worked for them rather than just complaining about how broken the system is (though those complaints are 100% valid!).
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I'm going through something very similar right now! Had my eligibility interview about 10 days ago for accidentally reporting wrong information on my claim, and I also have two certifications stuck in pending. It's incredibly stressful not knowing when this will get resolved, especially when bills are piling up. From what I've learned lurking in this community, the 14-day conditional payment rule exists but isn't automatic - you have to specifically ask for it when you call. The challenge is actually getting through to someone who knows about it. I've been trying the phone lines daily with no luck. @8629e7c18e98 Have you tried calling early in the morning right when they open? I heard that's sometimes the best time to get through, though I haven't had success yet myself. Also keeping my fingers crossed that both our situations get resolved soon - this waiting game is brutal!
@a659024b8ae0 @8629e7c18e98 I'm so sorry you're both dealing with this stress! I just went through something similar a few months ago. The early morning calling tip is spot on - I had the most luck calling right at 8 AM when they open. Set multiple alarms and be ready to redial immediately if you get disconnected. Another thing that helped me was keeping detailed notes of every call attempt, including times and what happened (busy signal, disconnected, etc.). When I finally got through, the rep seemed more willing to help when I could show I'd been trying for weeks. The waiting is absolutely brutal, especially when you're behind on bills. Hang in there - from what I've seen in this community, most people eventually get their pending payments released, it just takes way longer than it should. Keep certifying every two weeks no matter what!
I'm dealing with almost the exact same situation! Had my eligibility interview two weeks ago for reporting issues (mixed up my gross vs net pay on one certification) and I have three certifications stuck in pending. The financial stress is real - I'm behind on rent and my car payment. What's frustrating is that during my interview, the EDD rep said it seemed like an honest mistake and that I should hear back "soon." Well, it's been 14 days with radio silence. I didn't know about the conditional payment rule until reading this thread, so thank you all for that information! @8629e7c18e98 I feel your pain completely. The uncertainty is almost worse than just being denied - at least then you'd know where you stand. I've been checking my UI Online account obsessively and calling daily with no luck getting through. Going to try that Claimyr service someone mentioned and also the early morning calling strategy. Has anyone here successfully gotten conditional payments while waiting for an eligibility determination? I'm curious if it's actually realistic or just something they have on paper but rarely do in practice.
@ed2c1ecd4100 @8629e7c18e98 I'm so sorry you're both going through this nightmare! I actually did get conditional payments while waiting for my eligibility determination last year, but it took a lot of persistence. Here's what worked for me: First, I had to get through to someone who actually knew about the conditional payment policy - took about 6 different calls because some reps had never heard of it. When I finally got the right person, they explained that conditional payments are only approved if you meet specific criteria: no suspected fraud, the delay isn't caused by missing documents from your end, and it's been over 14 days since your interview. The key was being very specific when I called. Instead of just asking about my pending payments, I said "I'm calling to request conditional payments under the 14-day rule following my eligibility interview on [date]." Having that exact language seemed to help. It still took another week after that call for the conditional payment to show up, but getting that one payment released was such a relief while I waited for the full determination. Keep trying - the policy does exist and they do approve it sometimes, you just have to find someone who knows how to process it. Good luck to both of you!
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When you call EDD about this error, be prepared with all your documentation ready! Have your SSN, full legal name exactly as it appears on your Social Security card, and your confirmation number if you have it. I had a similar issue and it turned out my middle name was entered differently than expected. Also, try calling right at 8:00 AM when they open - you'll have a better chance of getting through. If the first rep can't help, politely ask to speak with a technical specialist since this sounds like a sync issue. Don't hang up until it's fully resolved, even if it takes a while on hold!
@Liam O'Sullivan This is excellent advice! I'm actually planning to call first thing tomorrow morning and will definitely have all my documents ready. Quick question - when you mention having the confirmation number ready, is that the same as the ID number they give you when you first file? I want to make sure I have the right documentation. Also, did you find that calling exactly at 8 AM made a big difference in wait times? I've been trying to get through for days and keep getting the busy signal.
I had this exact same error message a few months ago and it was so frustrating! After trying everything online, I finally got through to EDD and the rep discovered that my name in their had an extra space between my first and last name that wasn't visible when I was typing it in. She said this happens more often than people think. When you call, ask them to read back exactly how your name appears in their character by character - including any spaces, periods, or hyphens. Also, if you've ever gone by a different name or had any legal name changes, mention that too. The rep was able to fix it immediately once we identified the issue. Don't give up - this is definitely something they can resolve on their end!
@Derek Olson Wow, an extra space in the name - that s'such a simple but sneaky issue! I m'dealing with this same error message right now and never would have thought to check for something like that. This gives me hope that it might be an easy fix once I can actually get through to someone. Did you have to wait long on hold when you called, and do you remember what number you used to reach them? I ve'been trying the main UI customer service line but keep getting disconnected. Really appreciate you sharing the specific details about what worked for you!
Hunter Hampton
Thanks everyone for the responses! Sounds like it's most likely the waiting week, which is annoying but at least it's normal. I'll certify for my next two weeks tomorrow and see what happens. If I notice any more issues, I might try getting through to a rep with that Claimyr thing someone mentioned. Really appreciate all the help!
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Adriana Cohn
•That's the right approach. Certify as normal and monitor your claim status. Most likely everything is proceeding as it should, but reaching out to a representative if you see any further irregularities is a good plan.
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Oscar Murphy
Just went through this exact same situation last month! It's definitely the waiting week - super confusing because they don't really explain it clearly anywhere on their website. I panicked for weeks thinking something was wrong with my claim too. The good news is once you get past that first week, payments should come through normally if you keep certifying on time and answer all the questions correctly. Hang in there!
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Emma Wilson
•Thanks for sharing your experience! It really helps to hear from someone who just went through this. I was definitely panicking too - it's crazy how they don't make this clearer on their website or send any kind of explanation. At least now I know what to expect going forward. Did your payments come through normally after that first waiting week?
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