Missing DE 2500A form in EDD online inbox - only see DE 2500E for disability continuation

The DE 2500A is the Claim for Continued Disability Benefits form, while the DE 2500E is the Notice to Continued Claim Certification. They're actually related - you're seeing the right form. The E form is the notification that you need to complete a continued certification, and when you click on it, it should direct you to complete the actual form (which is technically the DE 2500A). The rep probably could have explained this better. Just go ahead and complete the DE 2500E in your inbox - it's directing you to the continuation process you need.

omg the EDD reps are so confusing sometimes... i had the same problem last yr and spent 3 days calling to get someone to explain it. the E form IS what u need even tho they call it something else on the phone

This is one of the MOST FRUSTRATING things about EDD disability!! The representatives use internal form codes that don't match what we actually see in our inboxes. I've been on disability three separate times for my chronic condition and every single time there's confusion about which form is which. Just to confirm what others said - if you see DE 2500E, that's the notification form that will lead you to the continuation certification (which is technically the DE 2500A they're talking about). Complete whatever is in your inbox and you should be fine. But SAVE SCREENSHOTS of everything you submit just in case!

If you keep having trouble with the forms or can't get through to EDD to confirm, you might want to try Claimyr. I was stuck in a similar situation last month and couldn't get through on the phone for days. Claimyr got me connected to an EDD agent in about 20 minutes. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd and their website is claimyr.com. It was such a relief to finally talk to someone who could explain the form confusion.

I had this exact problem!! The DE 2500E is showing up because that's the NOTIFICATION form, but when you click it and proceed, it'll take you through the actual continuation certification process (which is technically form DE 2500A but they don't label it that way in the system). The EDD phone reps use different terminology than what appears in our online accounts which makes everything so confusing. Just complete whatever is in your inbox. As long as you're filling out information about your continuing disability, you're doing the right thing.

my brothers on disability to and he said they changed all the form names in 2025 but didnt update there training manuals lol so the reps still use old form #s sometimes

For anyone searching about this issue in the future: • DE 2500A = The actual Claim for Continued Disability Benefits form • DE 2500E = The notice/alert in your inbox that tells you it's time to certify When you click on the DE 2500E notification in your inbox, it will take you to the certification process (which is completing the DE 2500A). This is a common point of confusion because the form numbers aren't clearly displayed during the online process. Also important to note: you must complete the continuation certification within 20 days of it appearing in your inbox, or your claim may be suspended. If your doctor needs to provide updated medical information, make sure to contact them immediately as this can cause delays.

Update: I went ahead and filled out the DE 2500E form in my inbox as everyone suggested. It walked me through several questions about my continuing disability and current medical status, which sounds like exactly what I needed to do. The confirmation page said my certification was successfully submitted and to expect payment within 10 days if approved. Thank you all for the help! The EDD system is so confusing sometimes.

Great to see this got resolved! This is such a common issue that I think EDD really needs to fix their communication between phone reps and the online system. I've been helping my mom navigate her disability claim and we ran into the exact same confusion. The phone rep kept saying "DE 2500A" but we only saw "DE 2500E" in the inbox. It's like they're speaking two different languages! For anyone else dealing with this - just complete whatever form shows up in your SDI Online inbox when it's time for continuation. The system will guide you through the right process even if the form names don't match what the reps tell you over the phone.

As someone who's been through this disability continuation process multiple times, I can confirm what everyone else is saying - the DE 2500E is exactly what you need to complete. The confusion comes from EDD's internal system using different form codes than what we see on the front end. When I first encountered this, I spent hours searching my inbox thinking I was missing something! The key thing to remember is that once you click on the DE 2500E notification, it takes you through the same certification questions that would be on the DE 2500A form. Don't stress about the form names not matching - just focus on completing whatever appears in your inbox within the 20-day window. The system works, it's just poorly labeled!

Just wanted to chime in as someone who works in benefits administration (not EDD, but similar systems). This form naming confusion is unfortunately very common across government agencies. What happens is that internal staff use the official form codes (like DE 2500A) from their reference materials, but the public-facing online systems often use different labels or notification codes (like DE 2500E) for the same process. It's a classic case of poor system integration between back-office operations and customer-facing interfaces. The good news is that as long as you complete whatever form appears in your inbox when it's time for continuation, you're following the correct process. The system is designed to guide you through the right steps regardless of the confusing naming conventions. Glad to see this got resolved - hopefully EDD will eventually update their training materials to match what claimants actually see online!

This thread is so valuable for anyone dealing with EDD disability forms! I went through this exact same confusion a few months ago and wish I had found this discussion then. The mismatch between what phone reps tell you (DE 2500A) and what actually appears in your inbox (DE 2500E) caused me so much unnecessary stress. I even tried logging out and back in multiple times thinking there was a glitch! What really helped me was realizing that the online system is actually pretty intuitive once you ignore the confusing form codes - it walks you through exactly what you need to do step by step. For anyone reading this who's in the same situation: trust the process, complete whatever form is in your inbox, and don't let the terminology mix-up derail you like I almost did.

I just went through this exact same situation last week! The DE 2500E vs DE 2500A confusion is so real - I spent way too much time searching my account thinking I was missing something important. What finally helped me was ignoring the form codes completely and just focusing on the actual content. When you click on the DE 2500E in your inbox, it really does take you through all the continuation questions you need to answer about your ongoing disability status. I think EDD needs to seriously update their phone rep training because this terminology mismatch happens to almost everyone. The system works fine once you get past the confusing naming - just complete whatever shows up in your inbox and you'll be good to go!

I'm so glad this discussion exists! I'm currently dealing with my first disability continuation and was completely panicked when the EDD rep told me to look for DE 2500A but I only found DE 2500E in my inbox. I actually called back three times thinking different reps might give me different answers, but they all said the same thing about needing the "A" form. Reading through everyone's experiences here has been incredibly reassuring - it's clear this is a widespread communication issue between EDD's internal systems and what we actually see online. I'm going to complete the DE 2500E form today and stop worrying about the form code mismatch. Thank you all for sharing your stories and saving me from more stressful phone calls!

This whole thread is incredibly helpful! I'm in a similar situation right now - my continuation is due next week and I was getting really anxious about the form name discrepancy. The EDD rep I spoke with yesterday was adamant that I needed to find the DE 2500A form, but like everyone else here, I only see DE 2500E in my SDI Online inbox. It's such a relief to read that this is a known issue and that completing the DE 2500E is actually the correct thing to do. The fact that so many people have gone through this exact same confusion really shows how much EDD needs to fix their communication between phone support and the online system. I'm going to complete my DE 2500E form this afternoon and stop stressing about whether I'm missing something. Thanks to everyone who shared their experiences - this community support is invaluable when dealing with EDD's confusing processes!

As a newcomer to the disability system, this entire thread has been incredibly eye-opening! I'm currently preparing for what I assume will be my first continuation process in a few months, and reading about this DE 2500A vs DE 2500E confusion has really prepared me for what to expect. It's honestly pretty shocking that such a widespread communication issue exists between EDD's phone support and their online system - you'd think after so many people experiencing this exact same problem, they would have updated their training materials by now! I'm definitely bookmarking this discussion for when my time comes to complete the continuation. Thank you to everyone who shared their experiences, especially the original poster for asking the question that clearly so many of us needed answered. It's reassuring to know that despite the confusing terminology, the actual process works smoothly once you just complete whatever form appears in your inbox.

This thread has been such a lifesaver! I'm dealing with this exact same issue right now - just got off the phone with EDD and the rep kept telling me I need to complete the DE 2500A form for my disability continuation, but when I check my SDI Online account, I only see DE 2500E available. I was starting to panic thinking maybe there was a technical issue with my account or that I was missing something important. Reading through everyone's experiences here has been so reassuring - it's clear this is a widespread communication problem between what the phone reps say and what actually appears in our online accounts. I'm going to go ahead and complete the DE 2500E form that's in my inbox instead of spending more hours on hold trying to get clarification. Thank you to everyone who shared their stories and helped clear up this confusing terminology mismatch!

I'm so grateful this thread exists! I just went through this exact same confusion yesterday - spent 2 hours on hold with EDD only to be told I need the DE 2500A form, but like everyone else here, I only see DE 2500E in my online account. I was honestly starting to think my account was glitched or that I had done something wrong during my initial claim setup. Reading all these experiences has been such a relief - it's incredible how consistent this communication breakdown is between EDD phone reps and their online system. I'm definitely going to complete the DE 2500E form today instead of calling back and dealing with another endless hold. This community has saved me so much stress and wasted time! It's pretty unacceptable that EDD hasn't fixed this widespread training/system integration issue, but at least we have each other to help navigate their confusing processes.

I'm currently going through my first disability continuation and this thread has been absolutely invaluable! I was literally about to call EDD back for the third time because the rep insisted I needed DE 2500A but I only see DE 2500E in my inbox. Reading everyone's experiences here has saved me hours of hold time and so much unnecessary stress. It's honestly ridiculous that this form name confusion is such a widespread issue - you'd think EDD would have figured out by now that their phone reps and online system aren't speaking the same language! I'm going to complete the DE 2500E form right now and stop second-guessing myself. Thank you to everyone who shared their stories - this community support makes dealing with EDD's broken communication so much more manageable!

I'm dealing with this exact same situation right now! Just called EDD this morning and the rep told me I need to find the DE 2500A form for my continuation, but when I logged into my SDI Online account, I only see DE 2500E waiting for me. I was getting really worried that my account was missing something or that there was a technical glitch. Reading through all these experiences has been such a huge relief - it's clear this is a systematic communication problem between EDD's phone support and their online system. It's honestly pretty frustrating that so many people have to go through this same confusion, but I'm grateful for this community helping each other navigate EDD's mixed-up terminology. I'm going to complete the DE 2500E form in my inbox today instead of spending more time on hold trying to get answers. Thanks to everyone who shared their stories - you've saved me a lot of unnecessary stress!

This thread is incredibly helpful! I just started my disability claim a few weeks ago and was dreading the thought of having to deal with continuation forms down the road. Reading about this DE 2500A vs DE 2500E confusion has really prepared me for what to expect when my time comes. It's honestly mind-boggling that EDD hasn't fixed this communication breakdown between their phone reps and online system - especially when it's clearly affecting so many people! I'm definitely saving this thread for future reference. For anyone else new to the system like me, it sounds like the key takeaway is to ignore the confusing form codes and just complete whatever appears in your SDI Online inbox when continuation time comes around. Thanks to everyone for sharing their experiences and creating such a valuable resource for navigating EDD's messy processes!