Missing DE 2500A form in EDD online inbox - only see DE 2500E for disability continuation

The DE 2500A is the Claim for Continued Disability Benefits form, while the DE 2500E is the Notice to Continued Claim Certification. They're actually related - you're seeing the right form. The E form is the notification that you need to complete a continued certification, and when you click on it, it should direct you to complete the actual form (which is technically the DE 2500A). The rep probably could have explained this better. Just go ahead and complete the DE 2500E in your inbox - it's directing you to the continuation process you need.

omg the EDD reps are so confusing sometimes... i had the same problem last yr and spent 3 days calling to get someone to explain it. the E form IS what u need even tho they call it something else on the phone

This is one of the MOST FRUSTRATING things about EDD disability!! The representatives use internal form codes that don't match what we actually see in our inboxes. I've been on disability three separate times for my chronic condition and every single time there's confusion about which form is which. Just to confirm what others said - if you see DE 2500E, that's the notification form that will lead you to the continuation certification (which is technically the DE 2500A they're talking about). Complete whatever is in your inbox and you should be fine. But SAVE SCREENSHOTS of everything you submit just in case!

If you keep having trouble with the forms or can't get through to EDD to confirm, you might want to try Claimyr. I was stuck in a similar situation last month and couldn't get through on the phone for days. Claimyr got me connected to an EDD agent in about 20 minutes. They have a video showing how it works: https://youtu.be/1X-mEsLtbmQ?si=1hcSq3KFtCr4oAmd and their website is claimyr.com. It was such a relief to finally talk to someone who could explain the form confusion.

I had this exact problem!! The DE 2500E is showing up because that's the NOTIFICATION form, but when you click it and proceed, it'll take you through the actual continuation certification process (which is technically form DE 2500A but they don't label it that way in the system). The EDD phone reps use different terminology than what appears in our online accounts which makes everything so confusing. Just complete whatever is in your inbox. As long as you're filling out information about your continuing disability, you're doing the right thing.

my brothers on disability to and he said they changed all the form names in 2025 but didnt update there training manuals lol so the reps still use old form #s sometimes

For anyone searching about this issue in the future: • DE 2500A = The actual Claim for Continued Disability Benefits form • DE 2500E = The notice/alert in your inbox that tells you it's time to certify When you click on the DE 2500E notification in your inbox, it will take you to the certification process (which is completing the DE 2500A). This is a common point of confusion because the form numbers aren't clearly displayed during the online process. Also important to note: you must complete the continuation certification within 20 days of it appearing in your inbox, or your claim may be suspended. If your doctor needs to provide updated medical information, make sure to contact them immediately as this can cause delays.

Update: I went ahead and filled out the DE 2500E form in my inbox as everyone suggested. It walked me through several questions about my continuing disability and current medical status, which sounds like exactly what I needed to do. The confirmation page said my certification was successfully submitted and to expect payment within 10 days if approved. Thank you all for the help! The EDD system is so confusing sometimes.

Great to see this got resolved! This is such a common issue that I think EDD really needs to fix their communication between phone reps and the online system. I've been helping my mom navigate her disability claim and we ran into the exact same confusion. The phone rep kept saying "DE 2500A" but we only saw "DE 2500E" in the inbox. It's like they're speaking two different languages! For anyone else dealing with this - just complete whatever form shows up in your SDI Online inbox when it's time for continuation. The system will guide you through the right process even if the form names don't match what the reps tell you over the phone.