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Keith Davidson

CalWORKs recertification processed late - will I get Cash Aid on time to avoid rent late fee?

I'm totally panicking about my rent payment due to CalWORKs processing delays. I did my recertification phone interview on 6/12 and turned in all my verification docs within 2 days of getting the list. Then on 7/15, I got a text saying they never received my docs! I called the general number (couldn't find my worker's direct line) and after waiting FOREVER, someone finally told me that yes, my docs were actually scanned into the system but someone forgot to check some processing box. They said they'd flag my case as urgent since it had been over 10 days. My Cash Aid normally deposits on the 3rd, but when it falls on a weekend I usually get it 2-3 days early. My rent is due by the 5th or I get hit with a $75 late fee which I absolutely cannot afford right now. Today I finally reached my worker who said my case was "just being processed today" - which is cutting it super close! Does anyone know how quickly benefits actually hit your account after they finish processing a late recertification? If I don't get my money deposited by Friday, I won't see it until after the holiday on Tuesday, which means I'll get hit with that late fee. I'm seriously losing sleep over this and my landlord is not the understanding type.

omg thats so stressful! my landlord charges $100 late fee after the 3rd so i feel u. when this happened to me last yr my worker told me the same thing about "processing" but my money showed up at like 11pm that same night! sometimes the system updates overnight so check first thing in morning and like 100 times during the day lol. county systems are THE WORST but usually the $$ deposits pretty quick once they finish approval

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Really?? That makes me feel a little better. I'm checking my account literally every hour right now. Did you have to do anything special to make it go through faster or did it just happen?

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When they say your case is being "processed" that typically means they're approving your recertification and sending the benefit authorization to the payment system. In most counties, once that happens, the payment usually processes within 24-48 hours depending on your bank. Since your worker just processed it yesterday, there's a good chance you'll see it today or tomorrow. For future reference, if your recertification isn't processed by the 15th of the month, you can request an immediate supervisor review. You can also contact your county's Civil Rights Office if processing delays are causing you hardship. Make sure to keep all your proof of submission dates for your verification documents in case you need to dispute timelines.

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Thank you for the detailed response. I didn't know about the supervisor review option! Nobody ever tells you these things. If it doesn't come through by tomorrow I'll definitely be calling and asking for that. Really hoping it comes through though.

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What really worked for me was using Claimyr to get through to an actual person right away instead of waiting on hold forever. Check out claimyr.com or their video demo at https://youtu.be/jzISHxCPLwE. They called me back with a caseworker on the line in like 10 minutes when I was dealing with a similar late recertification issue. The worker was able to see what was happening and process my payment that day. Saved me from a late fee situation too!

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does that service rlly work? ive been on hold with my county for like 2+ hours multiple times and keep getting disconnected

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Yes! I was skeptical too but after getting disconnected 3 times in one day, I tried it and actually spoke to someone who could help. Made a huge difference in getting my issue resolved quickly.

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This exact thing happened to me but worse. They "processed" my recert but the money didn't show up for 4 days!!! I ended up having to borrow money from my sister to pay rent on time. The system is BROKEN and they don't care that real people with bills are suffering because of their mistakes! My worker even admitted they had a huge backlog and were behind on processing hundreds of cases. Such BS when WE have to submit everything on time or get cut off but THEY can take forever with no consequences. Did your worker at least say they'd rush it?

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No, she didn't say anything about rushing it, just that it was being processed yesterday. I don't have anyone I can borrow from so I'm really hoping it comes through. This whole system feels designed to stress us out.

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Call again RIGHT NOW and specifically ask them to EXPEDITE it due to hardship!!! Be really clear about the late fee. Some workers will help but you gotta be direct. And document everything - write down who you talked to and when.

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I went through somethin similar in May. The trick is to tell them specifically that you're facing imminent hardship (possible eviction/late fees). There's actually a CalWORKs regulation that says they have to prioritize cases where there's risk of homelessness or housing instability. When u call, use those exact words "imminent hardship" and "risk of housing instability" - it triggers them to flag ur case. Also, if ur worker isn't helping, ask for their supervisor. Supervisors can authorize emergency processing of benefits. Btw if they don't get ur benefits to u in time, save ur late fee receipt and ask them to reimburse u for the fee since it was their processing error that caused it! Sometimes they'll actually approve it under "client error caused by county" code.

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Thank you so much for this advice! I'm going to call back right now and use those exact phrases. I had no idea they could potentially reimburse late fees - that's really good to know.

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I work in the benefits system (not in your county though). Here's what's happening: when your worker says it's "being processed" that means it's been approved and is now in what we call the "payment issuance queue." This is actually good news! The payment file is usually sent to the EBT vendor at the end of each business day (typically around 6-7pm), and then it takes 24-48 hours to show up in your account depending on your bank's processing time. Since your worker processed it yesterday, there's a very good chance you'll see it today or tomorrow morning. If you haven't received it by tomorrow afternoon, call your worker first thing Friday morning and ask them to check the payment status in the CalWIN/C-IV system (depending on which one your county uses). They can see exactly where it is in the process. Also, document everything in case you do incur a late fee. Sometimes the county can provide a letter explaining the delay was on their end, which might help with your landlord.

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This is incredibly helpful information, thank you so much! I just checked my account again and nothing yet, but knowing the timeline helps ease my anxiety a bit. I'll definitely call first thing Friday if it's not there by then.

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UPDATE: My benefits just hit my account about an hour ago!!! I'm so relieved I can't even explain it. Thank you everyone for your help and advice. This whole system is so stressful but I'm just glad I can pay my rent on time now.

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yaaaaay!!! so happy for u! told u it would come through! 🙌

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Great news! Now make sure to keep good records of all your verification submissions for next time. I take pics of EVERYTHING before I submit it and keep a little notebook with dates and who I talked to.

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So glad your benefits came through! This is exactly why I always tell people not to panic too much when workers say it's "being processed" - it usually means you're in the final stretch. The system is definitely stressful and they really need to improve communication about timelines, but at least you got your money before the weekend. Definitely take everyone's advice about documenting everything for next time - photos of submitted docs, notes about phone calls, etc. It really helps when these delays happen again (and unfortunately they probably will). Hope your next recertification goes much smoother!

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