CalWORKs benefits discontinued in Riverside County - how long to get them reinstated?
My CalWORKs Cash Aid got cut off last week without any warning. I'm in Riverside County and just found out when I tried to use my EBT card and it was declined at the grocery store. So embarrassing! I went to the DPSS office on Olivewood yesterday (had to wait 4 hours!) and filled out some reinstatement form. The worker told me it could take anywhere from 30 to 90 DAYS to get my benefits back. How am I supposed to pay rent or buy food for my kids?? Has anyone else in Riverside had their CalWORKs discontinued suddenly? If this happened to you, did it really take that long to get your benefits back or is there a way to speed things up? I can't wait 3 months with no income!
15 comments
Savannah Weiner
I'm in Riverside too and this happened to me back in January. Did you miss your SAR7 report deadline? That's usually why benefits get cut off suddenly. I got mine back in about 3 weeks, not 90 days. They're just giving you the worst-case scenario. Make sure you asked for "expedited processing" on your reinstatement request - if you have kids and no income, they should process it faster.
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Giovanni Martello
•I don't think I missed my SAR7... I submitted it online through BenefitsCal last month. Maybe they didn't receive it? The worker didn't even tell me why it was discontinued, just gave me forms to fill out. I didn't know about asking for expedited processing! Should I go back and specifically request that?
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Levi Parker
the county ALWAYS does this!!!! they "lose" your paperwork and then make YOU suffer for THEIR mistakes!!! i had my calworks cut off 3 times last year and each time they claimed they never got my paperwork even tho i have proof i submitted everything on time. the system is designed to kick people off and make it hard to get back on. they WANT you to give up!!!!
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Libby Hassan
•Same same same. Happened to me twice now. They say they mail you notices but I never got anything. Then suddenly no money and they act like its your fault.
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Hunter Hampton
When your CalWORKs gets discontinued, you need to understand what caused it to fix it properly. The most common reasons in Riverside County are: 1. Missing your redetermination/recertification appointment 2. Not submitting your SAR7 on time 3. Not providing requested verification documents 4. Income exceeding the IRT (Income Reporting Threshold) 5. Not meeting Welfare to Work requirements Ask your worker specifically why it was discontinued. Different reasons have different reinstatement timeframes. If it was a missed SAR7, providing it within 30 days of the discontinuance can get your benefits restored without a new application. If it's been more than 30 days, you'll need to reapply completely. Also, while waiting for CalWORKs to be reinstated, immediately apply for emergency CalFresh if you haven't already. You can get those benefits within 3 days.
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Giovanni Martello
•Thank you for the detailed info. I'm going to call tomorrow and specifically ask why it was discontinued. I'm pretty sure I submitted everything on time, but maybe I missed something? I do have CalFresh but it's not enough to cover everything without the Cash Aid too.
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Sofia Peña
Have you tried calling the Riverside DPSS customer service line? I know it's frustrating because you never get through, but I found this service called Claimyr that helped me actually reach a worker at DPSS without waiting for hours. It's at claimyr.com and they have a video showing how it works: https://youtu.be/jzISHxCPLwE Basically they call for you and when they get a worker, they connect you. I used it when my benefits got messed up and was able to get someone to explain exactly why my case was closed and what I needed to do. Saved me another trip to the office.
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Giovanni Martello
•I've never heard of that before! I've been calling the customer service number for days and either get disconnected or they say the wait time is over 2 hours. I'll check out that link - anything's better than going back to the office and waiting all day with my kids.
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Aaron Boston
my sister had this happen and they told her 90 days but she got it back in like 2 weeks. the trick is to keep bugging them and checking your benefitscal account daily. also make sure you turned in your welfare to work hours if your supposed to do those cuz that's why a lot of people get cut off
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Sophia Carter
I work with families in Riverside County who receive CalWORKs. In my experience, reinstatements typically take 15-21 days, not 90 days. The 90-day timeframe is for completely new applications. Here's what you should do immediately: 1. Call your worker directly (not just the main line) and ask for the specific reason for discontinuance 2. Request a copy of the discontinuance notice if you never received it 3. Ask if you qualify for immediate need/emergency assistance while waiting for reinstatement 4. If it was due to missing verification documents, submit them ASAP and ask for expedited processing 5. Document everything - who you talked to, date/time, what they said If you're at risk of eviction or utility shutoff due to this benefit disruption, also ask about the Housing Support Program through CalWORKs.
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Libby Hassan
•How do u get ur workers direct number tho? They never give that out at riverside dpss
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Sophia Carter
•You can ask for your worker's name and direct phone number when you call the main line. If they refuse, ask to speak with a supervisor. You have the right to know how to contact your assigned worker directly. Alternatively, you can send a secure message through your BenefitsCal account requesting this information.
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Giovanni Martello
Update: I finally got through to someone today! Turns out they sent me a verification request for my rent and utilities that I never received (they had my old address somehow even though I updated it months ago). The worker said since I'm responding within 30 days of discontinuance, they can reinstate without a full reapplication. I uploaded my lease and utility bills through BenefitsCal and they said it should be processed within 10 business days. Thanks everyone for the advice! I'll update again when/if my benefits get restored.
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Hunter Hampton
•That's great news! Make sure to check your mailing address is correct both in BenefitsCal AND with your specific worker. Sometimes they don't sync properly between systems. Also, set a calendar reminder to check on this if you don't see the benefits restored in 10 business days. Don't wait for them to contact you - be proactive about following up.
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Chloe Zhang
This happened to me last year and it took almost exactly 3 weeks to get my CalWORKs back. but they did give me retroactive payments for the time i was without benefits. so hopefully youll get back pay too for any months you missed. just make sure to tell them youre requesting retroactive benefits for the gap period
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