Hey Aisha! Welcome to CalWORKs - I know it can feel overwhelming at first but you've got this! Just wanted to add a couple things that helped me when I started: 1. Download the "ebtEDGE" app - it's the official EBT app and you can check your balance without it counting as a transaction (unlike ATM balance checks). Super convenient! 2. If you're ever unsure about a transaction, you can always ask the cashier to show you the PIN pad before you enter anything. Most are happy to help. 3. Keep your EBT card receipts for a while - they show your remaining balance and can help you track spending. 4. Pro tip: Some stores like Target and CVS let you get cash back even on small purchases (like buying gum), so you don't always need to find an ATM. The learning curve is real but once you get the hang of it, accessing your benefits becomes much easier. Don't hesitate to ask questions here - this community is super supportive!

Just wanted to chime in as someone who's been navigating the system for a while - you're asking all the right questions! One thing I learned the hard way is to always have a backup plan for accessing your cash. I keep a mental list of 2-3 nearby BofA ATMs, plus a couple stores where I know I can get cash back easily. Sometimes ATMs go down or run out of cash (especially around benefit deposit days), so having options saves you from getting stuck. Also, if you ever move or your living situation changes, make sure to update your address with both CalWORKs AND the EBT customer service line - they're separate systems and both need to know where to send important mail about your benefits. Hope your situation improves soon, and don't hesitate to ask more questions as they come up!

The county will definitely be able to see that your son is on another case. Make sure to bring ID for both yourself and your son (his birth certificate and Social Security card if you have copies), plus the custody order. You should also bring proof of your address, income verification (pay stubs), and any information about other resources you have. The more documentation you bring to your interview, the smoother the process should go.

One thing I'd add - when you submit your application, make sure you specifically mention in writing that this is a shared custody situation with an existing case for the same child. I've seen cases where workers don't realize there's already another case and it causes delays or confusion. Also, if possible, try to schedule your interview during a time when you can bring your son with you - some workers like to see the child in person to verify the relationship, especially in shared custody cases. Good luck with the process!

does anyone know if we get this food benefit thing AND our regular calworks? or do they take it out of our regular amount?

Just wanted to add that if you're having trouble getting through to your county office, you can also try calling early in the morning right when they open - I've found the wait times are usually shorter then. Also, some counties have different phone numbers for different programs, so make sure you're calling the right line for Summer EBT questions. The main CalWORKs line sometimes transfers you around a lot. Hope this helps someone avoid the frustration of sitting on hold forever!

@practical_solution They said they DID send a notice, but to my old address even though I'd already updated my address in the system 2 weeks ago! The worker said there's a delay between when you update in BenefitsCal and when their mailing system updates. So frustrating. But at least I have access to my money now.

This is such valuable information for everyone to know! I had no idea that updating your address could automatically trigger a card cancellation. It's ridiculous that they don't make this clear when you're updating your info in BenefitsCal. Thank you for sharing your experience and the solution - going in person really does seem to be the fastest way to resolve these emergency situations. I'm bookmarking this thread in case I ever run into something similar!

UPDATE: I just spoke with an EBT customer service supervisor who confirmed that benefit replacement for EBT theft is taking about 15-20 days right now due to high volume of cases. So definitely ask about emergency assistance while you wait.

I'm so sorry this happened to you! EBT fraud is unfortunately becoming more common. Here's what worked for me when my benefits were stolen: 1. Call EBT customer service immediately (1-877-328-9677) to report fraud and get a replacement card 2. File a police report - this is required for the county investigation 3. Contact your county CalWORKs office and request form EBT 2259 (Benefit Theft Report) 4. Submit the completed form along with your police report number The replacement process typically takes 2-3 weeks, but don't give up! In the meantime, ask your county about emergency assistance - they can sometimes provide immediate help for families with children who have no other resources. Also, when you call the county, explain that you have children and are facing immediate hardship. Sometimes this helps prioritize your case. Keep calling every few days for updates - persistence really does help move things along. Stay strong - you will get through this!