UPDATE: I finally got through to someone at the county! Used that Claimyr service and it actually worked. The worker said my claim was approved 5 days ago but there was a system error preventing it from being loaded onto my card. They're manually processing it now and I should have the funds within 48 hours. She also fixed my BenefitsCal account - apparently it was blocked for security reasons after the theft, exactly like some of you said. Thanks everyone for your help and suggestions!

This is such a relief to read your update! I've been following your situation and was really worried about your rent deadline. It's incredible that the county had already approved your claim 5 days ago but didn't tell you - that's exactly the kind of communication breakdown that makes this process so much harder than it needs to be. For anyone else dealing with similar issues, this really shows how important it is to keep pushing and trying different approaches. The Claimyr service seems to be a game-changer for actually getting through to someone who can help. I'm definitely bookmarking that for future reference. Hope you get your funds loaded soon and can finally get some peace of mind! Thanks for updating us - it gives hope to others going through the same nightmare.

Thanks everyone for the super helpful info! I'm going to use the BofA ATMs to avoid fees and try the cash back at stores. Looks like I need to learn the difference between using the CASH vs FOOD options on the card. Will the cashier know which one to select if I just tell them I want to use Cash Aid? Also still wondering about my PIN - will the card come with instructions on setting that up?

Hey Aisha! Welcome to CalWORKs - I know it can feel overwhelming at first but you've got this! Just wanted to add a couple things that helped me when I started: 1. Download the "ebtEDGE" app - it's the official EBT app and you can check your balance without it counting as a transaction (unlike ATM balance checks). Super convenient! 2. If you're ever unsure about a transaction, you can always ask the cashier to show you the PIN pad before you enter anything. Most are happy to help. 3. Keep your EBT card receipts for a while - they show your remaining balance and can help you track spending. 4. Pro tip: Some stores like Target and CVS let you get cash back even on small purchases (like buying gum), so you don't always need to find an ATM. The learning curve is real but once you get the hang of it, accessing your benefits becomes much easier. Don't hesitate to ask questions here - this community is super supportive!

Update: Finally got through to my worker (used that Claimyr service someone mentioned and it actually worked). She said CalFresh should be back within 7 days and for Cash Aid they're expediting it because I have kids, so hopefully within 10-14 days. She also approved a small immediate need payment that I can pick up tomorrow! Not the full amount but enough to help with some bills until everything gets sorted. Thanks everyone for the advice!

So glad to hear you got some help! This is exactly why I always tell people to ask specifically about immediate need payments - most workers don't mention it unless you know to ask. For future protection, definitely set up those text alerts for your EBT card transactions. I get a text every time my card is used and it's saved me twice when I caught unauthorized charges within minutes. Also, never carry your EBT card and your PIN written down together - I learned that the hard way. Keep your PIN memorized and maybe write it down somewhere safe at home. Hope your benefits get fully restored quickly!

The county will definitely be able to see that your son is on another case. Make sure to bring ID for both yourself and your son (his birth certificate and Social Security card if you have copies), plus the custody order. You should also bring proof of your address, income verification (pay stubs), and any information about other resources you have. The more documentation you bring to your interview, the smoother the process should go.

One thing I'd add - when you submit your application, make sure you specifically mention in writing that this is a shared custody situation with an existing case for the same child. I've seen cases where workers don't realize there's already another case and it causes delays or confusion. Also, if possible, try to schedule your interview during a time when you can bring your son with you - some workers like to see the child in person to verify the relationship, especially in shared custody cases. Good luck with the process!

does anyone know if we get this food benefit thing AND our regular calworks? or do they take it out of our regular amount?

Just wanted to add that if you're having trouble getting through to your county office, you can also try calling early in the morning right when they open - I've found the wait times are usually shorter then. Also, some counties have different phone numbers for different programs, so make sure you're calling the right line for Summer EBT questions. The main CalWORKs line sometimes transfers you around a lot. Hope this helps someone avoid the frustration of sitting on hold forever!