Need to change my CalFresh EBT PIN frequently due to skimming - quickest method?
Been hearing about all those EBT card skimmers lately and I'm freaking out about my CalFresh benefits. I can't afford to lose a single dollar of my food assistance! I want to get into the habit of changing my PIN number regularly as a precaution, but the process seems different than regular debit cards. Does anyone know the fastest way to change an EBT PIN? Like a direct number or something? The generic customer service line is always such a hassle with those endless menus. Is there a shortcut I'm missing? I need the easiest method possible so I'll actually remember to do it every month. Thanks!
21 comments
Raj Gupta
You've got a few options for changing your EBT PIN quickly: 1. Call the EBT Customer Service number on the back of your card (877-328-9677) and follow the prompts for PIN changes 2. Visit the EBT cardholder website (www.ebt.ca.gov) and change it online 3. Go to your county office and request a PIN change in person The online method is probably fastest if you're comfortable with technology. Just log in with your card number and current PIN, then look for the security settings. The whole process takes about 2 minutes once you're logged in. Smart move changing it regularly with all the skimming happening lately!
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Lena Müller
•The phone method is actually super easy too! Just make sure you have your card in hand. When you call the number, press 2 for PIN, then enter your card number when prompted, then your birthday in MMDDYYYY format. It'll ask for your current PIN, then let you choose a new one. Takes like 3 minutes tops!
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TechNinja
i tried changing mine online but kept getting error messages???!!! ended up having to call anyway. the prompts are annoying tho tbh. felt like it took forevrrrr lol
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Ava Williams
•This is what I was worried about! Did you eventually get through on the phone? How long were you on hold? I'm always worried I'll get disconnected halfway through.
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TechNinja
•yea i got thru but like waited maybe 10mins?? not the worst but annoying when ur trying to do something quick. just make sure u have ur card number ready!
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Keisha Thompson
The FASTEST way is definitely using the automated system by phone. Don't bother with trying to speak to a representative - that's when you get stuck in those awful hold queues. Just call the EBT customer service number and immediately select the option for PIN changes. It's designed to be self-service. BTW, I've been changing my PIN every 2 weeks since I heard about the skimming problems in my area. Another tip - when you use your card at stores, ALWAYS check the card reader for anything suspicious before inserting. Some of these skimmers are getting really sophisticated, especially at smaller convenience stores. I only use my EBT at major grocers now as an extra precaution.
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Ava Williams
•Smart! I didn't even think about being careful which stores I use it at. I've been using mine at the corner mini-mart sometimes because it's close to my apartment. Definitely going to stick to the big stores from now on. Have you had any trouble remembering your PIN when you change it that often?
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Keisha Thompson
•I use a system where I rotate between a few different PINs that only I would know. That way I'm not trying to remember a completely new number every time. Just be sure never to use obvious numbers like birth years or sequential digits (1234).
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Paolo Bianchi
I work with CalFresh recipients regularly, and sadly we're seeing more EBT skimming cases lately. Changing your PIN regularly is a great precaution. The automated phone system (877-328-9677) is indeed the fastest method. However, if your benefits do get stolen, changing your PIN won't help recover them - you'll need to report it immediately. For anyone reading this who experiences benefit theft: 1. Call the EBT Customer Service number to report the theft 2. Contact your county CalFresh office and file a formal report 3. File a police report (this helps with the claim process) The 2025 benefit replacement process is better than in previous years, but still requires documentation and can take up to 30 days. Prevention through regular PIN changes is definitely your best protection.
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Ava Williams
•Thanks for this! Really helpful to know. Do you know if there's a limit to how many times you can change your PIN in a month? And if my benefits do get stolen, will they really replace them? I've heard horror stories of people waiting months for investigation.
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Paolo Bianchi
•There's no limit to PIN changes. You can change it daily if you wanted to! As for benefit replacement - yes, California will replace stolen benefits if you follow the proper reporting procedures. The investigation process improved in 2024, so while it can still take up to 30 days, most legitimate claims are being processed faster now. Document everything and report immediately if you suspect theft.
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Yara Assad
I had my benefits skimmed last year and it was HORRIBLE trying to get through to someone to help me. I kept calling the county office and either got put on eternal hold or disconnected altogether. After 3 days of trying, I found Claimyr (claimyr.com) and it was a game-changer for getting through to an actual person at the CalFresh office. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 For PIN changes, the automated system others mentioned works fine, but if you need to REPORT theft or have other issues, having Claimyr get you through to a real person is worth it. I got my benefits replaced within 2 weeks after filing the report properly with a worker's help.
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Olivia Clark
•Does that service actually work? I've been trying to get through to my county office for a completely different issue (verification documents) and keep getting disconnected after waiting for like 45 minutes.
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Yara Assad
•It absolutely worked for me. I was skeptical too, but after days of frustration, I was willing to try anything. They connected me to a real worker in about 15 minutes. The worker told me exactly what forms I needed to submit for the stolen benefits claim and followed up with me personally.
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Lena Müller
I set a calendar reminder on my phone for PIN changes every 2 weeks! Makes it a regular habit. Also worth mentioning - NEVER share your PIN with anyone, even family members (unless they're authorized on your case). And be careful about entering your PIN - shield the keypad with your hand when you type it in at stores.
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TechNinja
am i the only one who thinks its RIDICULOUS we have to do all this?? why isn't the state doing more to protect our benefits??? my cousin had $750 stolen last month and shes a single mom with 3 kids. had to use a food bank until they replaced it weeks later.
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Keisha Thompson
•You're absolutely right! The EBT system technology is WAY behind regular debit cards. Banks have chip technology and instant fraud alerts, while EBT cards still use that ancient magnetic stripe. The system needs a major upgrade but as usual, services for low-income people get the least investment. It's infuriating.
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TechNinja
•exactly!!! like we already struggling and now gotta worry about this too?? smh
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Raj Gupta
In addition to changing your PIN, I recommend checking your EBT balance frequently through the app or website. If you notice unauthorized transactions, report them immediately! The sooner you report, the better chance of getting benefits replaced. Also, for anyone concerned about skimming, the California EBT mobile app lets you check your transaction history easily so you can spot problems fast.
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Ava Williams
•I didn't know there was an app! Is it called California EBT or something else? Going to download it right now.
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Raj Gupta
•It's called "ebtEDGE" in the app stores. It's not the most user-friendly app, but it does let you check your balance and recent transactions, which is helpful for monitoring for fraud.
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