CalFresh EBT card ATM withdrawals - does Bank of America charge fees when using GA benefits?
Does anyone know if Bank of America charges ATM fees when withdrawing General Assistance money from an EBT card? My cousin just got approved for GA and CalFresh (different programs, I know), but he's confused about how to access the cash benefits without losing money to fees. He doesn't have a regular bank account, and his GA is only $425/month so every dollar counts. The county worker rushed through the explanation and just told him "you can use it like a debit card" but didn't explain about fees. When I had CalFresh years ago it was food-only so I never had to worry about ATM withdrawals. Any advice would be super helpful!
26 comments


Yara Haddad
Important clarification - CalFresh benefits CAN'T be withdrawn as cash, only used for food purchases. The cash benefits on your cousin's EBT card are from General Assistance, which is separate from CalFresh. For your actual question: Yes, Bank of America (who manages California EBT cards) does charge fees for some ATM withdrawals. Here's how it works: - Using BofA ATMs: Usually no fee for the first 2-4 withdrawals per month - Non-BofA ATMs: Usually $1.00-1.50 per withdrawal plus whatever fee the ATM owner charges - Cash back with purchase: No fee (like at grocery stores when you buy something) Your cousin should definitely use the cash back option when possible to avoid fees. Also tell him to check his GA benefit letter - it should explain the fee structure for his specific county.
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Connor Murphy
•Omg thank you for explaining the difference! I knew they were different programs but didn't realize the cash was ONLY from GA and not from CalFresh at all. That makes more sense now. I'll tell him about the cash back option - that's really smart! I don't think he got any explanation about fees in his approval packet but I'll have him check again.
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Keisha Robinson
each county has diffrent rules for GA so the fees might be diffrent. my brother gets GA in alameda county and he can get 4 free withdrawls at B of A atms per month, but after that its $1 each time. the non-BofA atms charge him like $3-4 sometimes!!! tell your friend to always do cash back at stores insted of atms. also some stores let u check ur balance for free to
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Connor Murphy
•Thanks for this info! My cousin is in San Diego County, so maybe the rules are different there. Those non-BofA fees are terrible! I'll definitely tell him about doing cash back instead. Do you know if there's a minimum purchase amount required to get cash back?
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Keisha Robinson
•usually u gotta buy something but it can be cheap like a candy bar or something. most stores let u get cash back if u spend at least a dollar. just make sure he uses the EBT card as 'debit' not 'credit' and selects 'cash benefits' not 'food benefits' when he swipes!!!
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Paolo Conti
I HAD THE SAME ISSUE!!!! They don't tell you ANYTHING useful when you apply! The BofA ATMs will charge you after your first few withdrawals each month and it's RIDICULOUS considering how little GA pays!! I lost almost $20 in fees my first month because I didn't know any better and made small withdrawals every few days. 😡
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Amina Sow
•That's awful. The system is designed to take advantage of people who aren't given proper information. I lost money this way too when I first got benefits. They should give everyone a clear fee schedule when they approve benefits!
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GalaxyGazer
Something your cousin should know: he can check his EBT card balance for free online or by phone. He should set up an account at www.ebt.ca.gov or call the number on the back of his EBT card. This way he can monitor his balance without fees. Also, most counties allow 3-4 free ATM withdrawals per month at Bank of America ATMs specifically. After that, there's usually a $0.85-$1.00 fee per withdrawal. If he uses non-BofA ATMs, he'll likely pay both the BofA fee PLUS whatever fee the ATM owner charges (often $2-4). Getting cash back during purchases is usually the best option to avoid fees entirely. Grocery stores, drug stores, and many retail stores offer this service with no minimum purchase at most places (though some may require a small purchase).
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Connor Murphy
•Thank you! I didn't know about the website option - that's really helpful for checking the balance. I'll make sure he knows to use BofA ATMs if he absolutely needs to use an ATM. Do you know if there's a limit to how much cash back you can get at stores? Like could he get his full benefit amount in one transaction?
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GalaxyGazer
•Most stores have cash back limits - typically $40-$200 depending on the store. Walmart often allows up to $100, grocery stores usually $40-60, and Target around $40. Your cousin might need to split it into multiple transactions at different stores to get his full benefit without ATM fees. Just make sure he keeps receipts for everything in case there are ever questions about his benefit usage.
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Oliver Wagner
Have you considered using Claimyr to get through to a real person at the county office? I was having similar confusion about my EBT benefits and couldn't get past the automated system when calling. I used claimyr.com and they got me connected to an actual benefits worker in about 20 minutes who explained everything about the fees. You can see how it works in their video demo: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 The worker I spoke with gave me a printed fee schedule and explained all the different ways to avoid fees with my benefits. Might be worth it for your cousin to get the official info directly from his county.
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Connor Murphy
•I've never heard of this service before! My cousin has already tried calling the county like 3 times but kept getting disconnected after being on hold forever. I'll definitely pass this along to him. Did they explain all the fees clearly when you finally got through?
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Oliver Wagner
•Yes, the worker was super helpful once I actually got through. She explained that in my county we get 4 free ATM withdrawals per month at BofA ATMs, and then went through all the alternatives like cash back at stores. She even emailed me a PDF with all the info so I didn't have to remember everything. Way better than trying to figure it out from the automated system!
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Natasha Kuznetsova
hey ive been on CalFresh & GA for 2 years now and heres what i learned: 1. definitely use the cashback at stores!!! no fees!! 2. i always just buy like a banana or something cheap at walmart then get $100 cashback 3. BofA atms will charge after ur first few withdrawls 4. AVOID non-BofA atms they charge crazy fees 5. sometimes the EBT system is down for maintenance on weekends so plan ahead also make sure ur cousin knows that if he gets a job he has to report the income for BOTH CalFresh and GA and they have different reporting requirements
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Connor Murphy
•This is so helpful, thank you! I didn't even think about the system being down sometimes - that's a really good tip. I'll make sure he knows about the different reporting requirements too. Does GA require reporting income changes immediately or do they have a threshold like CalFresh does?
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Natasha Kuznetsova
•GA is usually stricter than CalFresh for reporting - most counties want income reported within 5-10 days for GA no matter how small. CalFresh has that $100 threshold thing before you have to report. its confusing cause theyre on the same card but totally different rules!
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Amina Sow
i think everyone is right about cash back being the best option! i just wanted to add that some banks will waive atm fees if you have an account with them. maybe your friend could open a regular bank account? even a basic checking account might help in the long run. my credit union gives me 10 free atm withdrawals anywhere per month.
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Connor Murphy
•That's a good suggestion, but unfortunately my cousin has had credit problems in the past and hasn't been able to open a regular bank account. I think he's on ChexSystems or something like that. That's why he's so dependent on the EBT card for now. But maybe I can help him look into second-chance banking options.
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Javier Mendoza
Just to add to what everyone else said - if your cousin is getting both GA and CalFresh, he should know they have different balance inquiry numbers too. Sometimes when you call the main EBT customer service, it only tells you about food benefits not cash benefits unless you specifically select that option. The EBT app is better because it shows both balances clearly separated.
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Connor Murphy
•I didn't know there was an EBT app! That sounds way more convenient than calling. Do you know what it's called or how to find it?
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Javier Mendoza
•It's called "ConnectEBT" - should be available in the app stores. Some counties also have their own apps. The state one lets you check balances, see transaction history, and even find nearby places that accept EBT. Much better than the phone system!
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Jeremiah Brown
This thread has been so informative! I'm actually dealing with a similar situation myself - just got approved for GA in Fresno County and was completely lost about the fee structure. Based on what everyone's shared here, it sounds like the key strategies are: 1. Use cash back at stores whenever possible (no fees) 2. Limit ATM use to BofA locations and stay within the free withdrawal limit 3. Download the ConnectEBT app to track balances 4. Keep receipts for everything One thing I'm curious about - has anyone had experience with using EBT cash benefits at gas stations? I know you can't use CalFresh/food benefits there, but wondering if the GA cash benefits work and if there are any special fees. Also want to echo what others said about the poor explanation from county workers. It's frustrating that people have to figure this out on their own when losing even a few dollars to fees can be a big deal when you're only getting a few hundred dollars a month.
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Amara Okonkwo
•Yes, you can use GA cash benefits at gas stations! I've done it before when I had cash benefits. Most gas stations treat it like a regular debit card transaction, so no special EBT fees beyond what Bank of America might charge if you're over your free withdrawal limit for the month. Just make sure to select "debit" and "cash benefits" when prompted. You're absolutely right about the poor explanations from county workers - it's really frustrating! When I first got benefits, I had to learn everything through trial and error too. Your summary of strategies is spot on. I'd just add that some people also use their EBT cash benefits to buy money orders at places like Walmart or the post office if they need to pay bills that don't accept debit cards. Usually costs under $1 for a money order which is way cheaper than ATM fees. Hope your experience in Fresno County goes smoothly! Every county seems to have slightly different rules but the basic fee-avoidance strategies are pretty universal.
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Arjun Patel
Just wanted to add another tip that's helped me save money on fees - if your cousin lives near any colleges or universities, many campus bookstores and food courts accept EBT and offer cash back with no fees. I discovered this by accident when I was visiting a friend at UC San Diego. The campus convenience store let me get $40 cash back when I bought a drink, and there was no fee at all. Not every campus location does this, but it's worth checking if he's in the area. Also, for what it's worth, San Diego County's GA program should allow 4 free BofA ATM withdrawals per month before fees kick in. The county office on Broadway downtown sometimes has printed fee schedules available if he wants to stop by in person - sometimes easier than trying to get through on the phone. The staff there seemed more helpful than the eligibility workers at the initial appointment.
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Amina Bah
•That's such a great tip about college campuses! I never would have thought of that. My cousin lives pretty close to UC San Diego actually, so I'll definitely tell him to check out their campus stores. Thanks for the info about the San Diego County office too - he's been so frustrated trying to get through on the phone. It sounds like going in person might be worth the trip to get that printed fee schedule. Do you know if they have specific hours for walk-ins or if he needs an appointment? I really appreciate everyone sharing their experiences in this thread. It's crazy how much useful information you all have provided that the county workers should have explained from the beginning!
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Carmen Reyes
This whole thread has been incredibly eye-opening! I had no idea the fee structure was so complicated or that there were so many ways to avoid them. I've been on CalFresh for about 6 months but never had cash benefits before, so this is all new information for me too. One thing I wanted to add that might help your cousin - I recently learned that some Dollar General and Family Dollar stores also offer cash back with EBT purchases, and their limits are usually pretty reasonable (around $40-50). Since there are so many of these stores around, it might give him more options for getting cash without fees, especially if he's in an area without a lot of grocery stores. Also, just want to say how frustrating it is that we all have to crowdsource this basic information that should be clearly explained during the application process. The fact that people are losing money to fees because they weren't properly informed is really messed up. Thanks to everyone who shared their experiences - this is exactly the kind of practical knowledge that makes a real difference in people's lives!
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