Approved for CalFresh homeless assistance but money never arrived after 3 days - kids sleeping in car!
I went to the county office 3 days ago and got approved for the CalFresh homeless assistance program ($595 for 7 days to help with hotel/temporary housing). The worker said I was approved right there at the office, but no money has shown up on my EBT card! We've been sleeping in our car for 5 days now - me and my two kids (ages 4 and 7). I've called the customer service number like 15 times but keep getting the same response: "We've sent a message to your worker and they'll call you back." NO ONE EVER CALLS BACK!! I'm at my breaking point. The worker at the office said the money would be available within 24 hours for emergency housing. Is there something else I need to do? Do I need to go back to the office? Has anyone dealt with this before? I can't keep my kids in the car much longer...
24 comments

Caden Nguyen
This sounds like something got stuck in their system. For the Homeless Assistance Program through CalFresh, they're required to issue payment within 3 calendar days of approval (even faster in emergencies). Since you were actually at the office and got verbal approval, something definitely went wrong. You need to go back to the office in person first thing tomorrow morning. Bring any paperwork they gave you showing the approval. Ask specifically for a supervisor if your worker isn't available. They can do same-day emergency issuance if they see you're in crisis with children.
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Harper Hill
AuthorThank you! I didn't know about the 3-day requirement. All they gave me was a paper with my case number and a checkmark next to "Approved" but no actual benefit amount. I'll go back tomorrow morning when they open. Should I bring anything else to prove we've been in the car? I have receipts from buying food at gas stations if that helps...
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Avery Flores
omg this is so typical of them!!! i had almost the same thing happen in january. approved in office but no money for FIVE DAYS. turns out they needed to "process" the approval which is different from actually approving u. its so stupid. keep calling every hour and eventually someone will help u. the squeaky wheel gets the oil with calfresh!!!
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Harper Hill
AuthorFIVE DAYS??? We can't wait that long! Did you have to do anything special when calling? I've been trying the main number but maybe there's another one I should use?
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Zoe Gonzalez
Check your EBT card balance online at www.ebt.ca.gov - sometimes the phone representatives can't see pending deposits but they might already be scheduled. Also double-check they have the right card number associated with your case.
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Harper Hill
AuthorJust checked again and nothing's there. I've been checking the balance every few hours online. The card number is definitely correct because I'm still getting my regular CalFresh food benefits on it.
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Ashley Adams
You need to understand that the Homeless Assistance Program has two different parts: temporary HA and permanent HA. The $595 you mentioned is temporary HA, which covers up to 16 days per year (used to be just 7 days before 2025). Make sure they didn't confuse your application with permanent HA, which helps with security deposits and has a different approval timeline. Also, temporary HA requires you to provide receipts for the temporary housing within 30 days or you have to pay it back - they might be waiting for that even though they shouldn't be.
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Harper Hill
AuthorI definitely applied for the temporary HA program. The worker specifically said it was for emergency housing for 16 days. She even asked if I had found a hotel to stay at yet. I didn't know about needing receipts later - that makes sense but they should give me the money first! How can I provide receipts for something I can't pay for yet?
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Alexis Robinson
I used to work for a nonprofit that helped homeless families navigate benefits. Here's what you need to do: 1) Go in person ASAP, 2) Use the phrase "immediate need" and say you're experiencing a "homeless emergency with minor children," 3) Ask to speak with the HA program specialist not just your regular eligibility worker, 4) If they still don't help, ask for the "fair hearing request form" - just asking for this form often gets supervisors involved quickly. Don't leave without either the money on your EBT card or a direct voucher for a hotel.
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Harper Hill
AuthorThank you so much for this advice! I didn't know there was a specific HA program specialist. I'll definitely ask for them and use the exact phrases you mentioned. If I fill out a fair hearing request, how long does that process take? We really need somewhere to sleep tonight...
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Aaron Lee
Have you tried using Claimyr to get through to a real person faster? I was in a similar situation last month (though with regular CalFresh benefits not homeless assistance), and spent DAYS trying to reach someone. A friend told me about Claimyr.com and I was actually speaking to a real worker in about 8 minutes. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8. In emergency situations like yours, it's worth trying since you need to talk to someone RIGHT NOW not days from now.
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Harper Hill
AuthorI've never heard of that before! I'll check out the video. Does it work with the county CalFresh office directly? I need to talk to the specific office where I applied since they have my paperwork.
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Aaron Lee
Yes, it connects you directly to your county office, just lets you skip the hold times. You'll still talk to the same workers who handle your case. For emergency situations like yours, every hour matters.
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Chloe Mitchell
Omg this makes me so angry!!!! The system is BROKEN!!! They do this ALL THE TIME - approve people then make them wait while they're literally homeless with CHILDREN!!! I volunteer at a family shelter and see this constantly. Call your county Board of Supervisors office IMMEDIATELY - they can often cut through red tape when there are children involved. Also try 211 - they might know of emergency hotel voucher programs through other agencies while you wait for CalFresh to get their act together.
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Avery Flores
this!!! the board of supervisors office saved me when i had a similar problem. they hate bad publicity about kids being homeless!!
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Caden Nguyen
One more important thing: when you go to the office tomorrow, bring identification for everyone in your household and any documentation showing your homelessness (police report if you were evicted, letter from someone you were staying with, etc). They shouldn't need this since you were already approved, but sometimes workers try to re-verify everything when fixing payment issues. And if possible, line up a hotel that accepts EBT cards directly - some do this for homeless assistance payments. That way you can potentially get shelter the same day.
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Harper Hill
AuthorThanks for the tip about bringing extra documentation. I have our birth certificates and my driver's license. I didn't file a police report when we got evicted (the landlord just changed the locks), but I have the eviction notice. Do you know which hotel chains typically accept EBT for homeless assistance? I was planning to stay at Motel 6 since it's the cheapest around here.
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Caden Nguyen
The eviction notice is perfect documentation. For hotels, it varies by county - Motel 6 often works with county homeless assistance programs, but you should ask the homeless assistance specialist at the office for their list of participating hotels. Some counties have direct billing arrangements with specific hotels to make it easier.
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Zoe Gonzalez
have u checked ur mail? sometimes they send u a separate EBT card just for the homeless assistance money. happened to my cousin
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Harper Hill
AuthorI don't have access to mail right now since we lost our apartment... that's part of the problem. The worker said it would go on my regular EBT card though. Should I ask them about this tomorrow?
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Ashley Adams
Based on everything you've shared, it sounds like there was either a system error or miscommunication. The standard process for emergency Temporary Homeless Assistance in 2025 is same-day issuance when there are minor children involved. Since you were approved in-person and have children in your household, you should have received the payment immediately or within hours. When you go back tomorrow, request a printout of your case notes from that day to see exactly what was documented about your approval. This will help determine if it was entered correctly in their system.
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Harper Hill
AuthorThank you! I didn't know I could ask for a printout of my case notes. I'll definitely do that. The worker seemed very confident everything was processed correctly when I left the office, which is why I've been so confused about where the money is.
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Sophia Gabriel
I'm so sorry you and your kids are going through this - no family should have to sleep in a car, especially with young children. This is unfortunately a common issue with the system, but there are specific steps you can take. First thing tomorrow morning, go directly to the office and ask for the Homeless Assistance Program supervisor, not just your regular worker. Bring your approval paperwork and use the exact phrase "emergency homeless situation with minor children" - this triggers specific protocols they have to follow. If they still don't resolve it immediately, ask for a fair hearing request form right there - just mentioning this often gets supervisors involved quickly. Also try calling 211 tonight for emergency shelter resources while you wait. The system failed you, but don't give up - there are people who will help you get this resolved.
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Julianne Fox
Any update? This happened to me on 8/29/25. She said it would be on the card by 5pm and nothing… then they were closed and it’s a 3 day weekend. 😥
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