California CalFresh

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Ask the community...

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I'm dealing with a somewhat similar situation right now - not fraud-related, but I had issues when I moved from Orange County to San Diego County last year. The inter-county communication is absolutely terrible! What really helped me was creating a detailed timeline of events with dates, including when I notified my caseworker, what their response was (or wasn't), and copies of any communications. This documentation was crucial when I had to explain the situation to the new county. Also, when you do your Riverside County application, consider asking if they have any advocates or social workers who can help navigate the inter-county transfer issues. Some counties have people specifically trained to deal with these complications. San Diego County had someone like this who basically walked me through the whole process and made sure nothing got lost in translation. One last tip - if you're worried about the 10% recoupment affecting your budget too much, you can sometimes request a lower recoupment rate if you can show financial hardship. With your rent being 80% of your income, you'd probably qualify for the minimum recoupment rate. Rooting for you! The system shouldn't punish people for being honest about temporary moves.

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This is incredibly helpful advice, thank you! Creating a detailed timeline is such a smart idea - I wish I had thought to document everything better from the beginning. I definitely have some gaps in my records that I'm now scrambling to fill in. The advocate/social worker suggestion is brilliant too. I had no idea counties might have specialists for these kinds of inter-county issues. I'm going to specifically ask about this when I call Riverside County tomorrow. It would be such a relief to have someone who actually understands these complications walking me through the process. And wow, I didn't know you could request a lower recoupment rate! With my rent situation being so tight (you're right, it's about 80% of my income), every little bit helps. That's definitely something I'll bring up if they approve my application. It's so frustrating that the system creates these problems in the first place, but I'm really grateful for everyone sharing their experiences and advice here. Knowing that other people have successfully navigated similar situations gives me hope that this will work out. Thank you for taking the time to share all these practical tips!

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I'm so sorry you're going through this - the county system really can be a nightmare when it comes to moves and transfers! I went through something similar a few years ago when I moved from Kern County to Ventura County and it was such a headache. A few things that might help based on my experience: 1. When you apply in Riverside, bring a copy of your lease/rental agreement as proof of current residence - they really value that documentation 2. If you have any text messages or emails from when you notified your LA County caseworker about the temporary move, screenshot those! Even if they didn't update your file properly, it shows you tried to follow protocol 3. Consider reaching out to a local legal aid organization - they sometimes have advocates who specialize in CalFresh appeals and can help you navigate both the LA County appeal AND the new Riverside application With your income-to-rent ratio, you should definitely qualify for substantial benefits in Riverside. Don't let the previous county's mistake prevent you from getting the food assistance you need. The fact that you were proactive in reporting your move shows you were acting in good faith. Keep us posted on how it goes! This community is great for sharing real experiences with the system.

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I'm so sorry you're going through this - it's absolutely infuriating when the system fails people who are already struggling. I work in community legal aid and see these EBT theft denials constantly. The good news is that appeals DO work when you have the right documentation. A few additional tips that haven't been mentioned yet: 1. When you request the state hearing, also ask for a "case review" first - sometimes they'll reverse the decision without going to a full hearing if you present strong evidence upfront 2. If you have any text messages, emails, or call logs from when you discovered and reported the theft, bring those to show the timeline 3. Check if your bank/credit union offers any services that show where you were using other cards on the day of the fraud - this can corroborate that you weren't at the fraudulent location 4. Ask the fraud investigation unit at your local police department if they've had other reports of EBT skimming in your area - sometimes they'll provide a letter confirming known fraud patterns The fact that these transactions happened 30 miles away at a store you've never used is HUGE in your favor. Counties are supposed to consider geographic impossibility as strong evidence against negligence. Don't let them wear you down - you've got a solid case here!

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Thank you so much for this detailed advice! I didn't know about requesting a "case review" before the full hearing - that sounds like it could save a lot of time. I do have screenshots of when I first noticed the charges on my EBT app and my call log showing when I immediately called to report it. I'll definitely contact the police fraud unit too - I had no idea they might provide a letter about skimming patterns in the area. This gives me so much more confidence that I can actually win this appeal. It's reassuring to know that someone who works in legal aid thinks I have a solid case!

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I'm really sorry you're dealing with this - EBT theft is becoming such a huge problem and the denial process seems designed to discourage people from fighting back. Reading through all these responses, it sounds like you have a really strong case for appeal! One thing I wanted to add that might help: when you gather all your evidence, also check if you made any other purchases (gas, groceries, etc.) with a regular debit/credit card on the same day as the fraudulent EBT transactions. Bank records showing you were shopping locally while someone was using your EBT card 30 miles away would be powerful proof that it wasn't you. Also, I noticed someone mentioned Claimyr earlier - I used them last year when I couldn't get through to my county office about a different issue. The fee was around $20 but honestly worth it just to avoid the endless phone tree nightmare. They got me connected to an actual caseworker in under 30 minutes. Please keep us posted on how your appeal goes! Stories like yours help other people know they're not alone and that it's worth fighting these denials. You've got this! 💪

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Thank you so much for the suggestion about checking my regular bank records! I actually did use my debit card at the grocery store near my house on the same day the fraudulent EBT transactions happened. That's perfect evidence that I was locally shopping while someone else was using my EBT card 30 miles away. I'm definitely going to get those bank statements printed out for my appeal. And yes, I think I'm going to try that Claimyr service too - I've been on hold for literally hours trying to reach someone at the county office. Reading everyone's responses here has given me so much hope and concrete steps to take. I'll definitely update you all on how it goes! This community support means everything right now. 🙏

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So glad to hear your trip went well! I've been hesitant to travel out of state because I wasn't sure about using my EBT card, but your experience (and everyone else's) really helps put my mind at ease. I'm planning to visit family in Portland this summer and was worried about grocery shopping while I'm there. It's great to know that the major chains like WinCo and Albertsons work reliably. Thanks for taking the time to update us with your actual experience - that's really valuable info for the community!

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@Mei Chen Portland is a great choice for traveling with EBT! I actually lived there for a few years before moving to California and the grocery stores there are really EBT-friendly. Fred Meyer and Safeway are everywhere and definitely accept out-of-state cards. Plus Portland has amazing farmers markets that take EBT too - the Saturday Market downtown and the one in the Pearl District both accept SNAP benefits. You ll'have no trouble finding places to shop! Just make sure to bring some cash too since some of the smaller vendors at farmers markets might not have the EBT machines set up.

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That's so helpful about the Portland farmers markets! I didn't even think about them accepting EBT. I love visiting farmers markets when I travel - there's something special about getting fresh local produce. The tip about bringing cash for smaller vendors is smart too. I'm getting more excited about my Portland trip now knowing I'll have good options for both regular grocery stores and the markets. Thanks for sharing your experience living there!

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@Andre Moreau Yes! The farmers markets in Portland are incredible. I m'actually new to CalFresh myself but I ve'been learning so much from this community about where and how to use benefits. It s'really encouraging to see how supportive everyone is here with sharing their experiences traveling with EBT. I ve'been nervous about using my card outside California, but reading through all these success stories makes me feel much more confident. The farmers market tip is especially exciting - I had no idea that was even an option! Does anyone know if the farmers markets here in California that accept EBT work the same way, or are there different rules?

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I've been reading through all these amazing responses and wanted to add one more urgent resource - your local Emergency Food and Shelter Program (EFSP). In Sacramento County, this federal program specifically helps families facing immediate homelessness with rental deposits and first month's rent. Call the Sacramento County EFSP coordinator at (916) 874-9712. What makes this program special is they often have less paperwork than other programs and can sometimes approve assistance within 24-48 hours for families with children. They work directly with landlords too, so if you find an apartment, they can often call the property manager to confirm payment is coming. Also, since you mentioned you have a new job starting - bring your job offer letter or employment verification to every appointment. Having proof of future income stability makes agencies much more likely to approve emergency assistance because they know you'll be able to sustain the housing once you get in. One final tip: if any agency says they're out of funds or can't help, ask them "When do you expect your next funding cycle?" Sometimes they get emergency allocations or new funding monthly. Don't give up after one "no" - the landscape of available assistance changes constantly. You're being such a strong advocate for your children. Keep pushing forward - there are people and programs designed specifically to help families like yours!

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This is such valuable information - the Emergency Food and Shelter Program sounds like it could be exactly what I need! I'm adding (916) 874-9712 to my priority call list for tomorrow. The fact that they can approve assistance within 24-48 hours and work directly with landlords is perfect for my timeline. I do have my job offer letter, so I'll make sure to bring that to every appointment/meeting. Your point about asking "When do you expect your next funding cycle?" when I hear "no" is really smart - I wouldn't have thought to ask that follow-up question. Thank you for emphasizing not to give up after one "no" - I'm learning that persistence and knowing the right questions to ask seems to be key in navigating all of this. Between everyone's advice in this thread, I now have a comprehensive action plan and feel so much more confident about tomorrow. This community has been absolutely incredible!

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I'm a newcomer to this community but have been following your situation closely. As someone who works in social services, I want to emphasize something that might get overlooked in your rush to make calls tomorrow - document EVERYTHING. Keep a simple log with the date, time, agency name, person you spoke with, and what they told you. This serves two purposes: 1) if someone gives you incorrect information, you have a record to reference when you call back, and 2) some agencies can expedite your case if you show you've been actively seeking help from multiple sources. Also, when you're making all these calls tomorrow, ask each agency about their "emergency contact" or "crisis line" numbers. Many have after-hours emergency numbers for situations exactly like yours where families are facing imminent homelessness. Having those numbers could be crucial if your 10-day timeline gets even shorter. One last thing - if you run into any agencies that seem unhelpful or dismissive, don't let that discourage you. Ask to speak with a supervisor or call back and try a different representative. Sometimes it really does depend on who you get on the phone, especially for emergency assistance programs. You're doing an incredible job advocating for your family in an extremely difficult situation. Your children are going to remember how hard you fought to keep them safe and housed. Keep pushing forward - you've got an entire community rooting for you!

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Just want to add that if you're still nervous about any of these methods, you can also call your county office and ask them to walk you through the renewal process over the phone. Some counties will even accept verbal renewals if your case is straightforward and you haven't had any major changes. When I was pregnant last year and couldn't get out easily, my caseworker did my whole renewal over the phone and just had me confirm my information. It took maybe 15 minutes and saved me so much stress! Not all counties do this but it's worth asking about, especially if transportation or mobility is an issue for you.

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That's really good to know about phone renewals! I had no idea some counties would do that. Since I'm still pretty new to all this, would they be able to help me understand some of the questions on the renewal form if I'm confused about anything? Like if I'm not sure how to report something or what documents I need to include? Having someone walk me through it step by step sounds like it could be really helpful for a first-timer like me.

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As someone who's been through the CalFresh renewal process a few times now, I'd definitely recommend the BenefitsCal website/app route first - it really is the most reliable and you get that instant confirmation which gives you peace of mind. But if you do decide to go in person, I've found that bringing a folder with copies of everything helps keep things organized, and definitely ask for a receipt no matter what! One thing I learned the hard way is to take screenshots or photos of any confirmation pages you get online, because sometimes those confirmation emails can end up in spam folders. Also, if you're worried about the mail system, you could always do certified mail with a return receipt as another backup option - it costs a few extra dollars but gives you tracking and proof of delivery. Whatever you choose, you've got plenty of time before the 15th, so don't stress too much! The system works, it just helps to have a backup plan.

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