I work at an elementary school and we've been getting lots of calls from parents with similar issues. From what I understand, P-EBT issuance for 2025 is happening in waves, and there's about a 3-week processing time between when a child is approved in the system and when their card is actually printed and mailed. During that time, some representatives can see that they're approved while others might only see completed card issuances. One thing that's helped our families: if you ask the rep to check your case by your home address rather than children's names, they sometimes get better results. Also, if your children qualified for P-EBT in previous years, mention that - it can help them locate your file in their system.

just be careful becuz sometimes they send the cards but they dont have money on them yet. my sister got cards for her kids but no benefits loaded for like 2 weeks after

One more tip about the Long Beach office - they're really strict about appointment times. If you're more than 15 minutes late, they'll make you reschedule. The old office had a 30-minute grace period. Also bring a water bottle and snack just in case. Their vending machine was broken when I was there.

To answer your follow-up question - they are NOT open on Saturdays. Their hours are Monday-Friday 8:30am-5pm, but they stop taking new check-ins at 4:30pm. They do have early hours on Wednesdays (7:30am opening) which might help with your work schedule. And yes, they do have separate lines for appointments vs. walk-ins. Appointments are prioritized, which is another reason to make sure you have one rather than just showing up. The electronic check-in system asks for your appointment confirmation number.

what did they say about back benefits? do u get extra for the time u already worked less hours?

Same thing happened to my cousin but with walmart. they cut everyones hours this time of year its so stupid. glad ur getting more snap $ tho.

Update on this situation: I just went through EBT theft in March and they DID reimburse everything including my saved balance! The county worker told me California just updated their policy. They asked me to fill out an EBT-106 form and I had to confirm which transactions weren't mine. Got everything back in about 10 days! Maybe call them back and specifically ask about the EBT-106 form for electronic theft replacement?

try calling again sometimes u get a different worker who knows more or is more helpful js

Let me clarify something important that others haven't mentioned yet. Your EBT card is completely different from your online account system. The switch from CalWIN to BenefitsCal only affects how you manage your case online and submit documents. Your existing EBT card will continue to work exactly as before, and your benefits will load onto the same card on the same schedule. Your recertification date also remains unchanged. The only difference is how you complete that recertification - you'll now do it through BenefitsCal instead of CalWIN. When you create your BenefitsCal account, make sure to have your case number and personal information ready. If you have trouble linking your existing case, contact the Fresno County office at 1-855-832-8082 or visit fresnocountyca.gov/calfresh for county-specific guidance.

Am I the only one who thinks its RIDICULOUS that they switch entire systems without properly notifying recipients??? Some of us depend on these benefits to FEED OUR FAMILIES and they just change everything without clear instructions!!! I had the same problem and missed uploading my quarterly report because of this!!! Had to get emergency food from a food bank while they reactivated my benefits!!!