California CalFresh

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Need San Joaquin County phone number to follow up on CalFresh EBT theft claim - anyone had success?

Ugh, I'm at my wit's end trying to get my CalFresh EBT theft claim processed! Someone stole about $870 from my card last month, and I submitted all the paperwork through the BenefitsCal portal. It's been 3 weeks and I haven't heard ANYTHING. I filled out the EBT-2259 form, reported it to the state EBT customer service line right away, and even got a police report number. Now I'm worried my claim is just sitting in a pile somewhere. I'm in San Joaquin County and really need to talk to an actual human to make sure they've received my theft claim and to find out when I might get those benefits back. My kids and I are struggling without that food money. Has anyone successfully reached San Joaquin County about EBT theft claims? What number actually works to get through to a person? The general number just puts me in automated hell.

I just remembered something!!! When you call make sure you choose option 2 then 1 then 4 in their stupid phone tree. That's the fastest way to get to someone who handles EBT issues. At least it was back in January when I was dealing with my theft claim. The whole system is RIDICULOUS!!! Why don't they just have a direct line for theft claims when so many people are getting their benefits stolen???!!

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Thanks for the tip on the phone tree options! Going to try first thing tomorrow morning.

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One thing no one's mentioned yet is that if your claim has been pending more than 30 days, you can request an expedited review. My neighbor had success by specifically saying "I'm requesting an expedited review under MPP regulation 16-705.32" which requires them to make a determination within 3 business days. You have to be persistent though.

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This is accurate advice. Just to clarify, the expedited review is only available after the initial 30-day period has passed, and you need to explicitly request it. Document when you make this request, as the 3-business-day clock starts from that point.

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Are K-12 students getting the 4.0 P-EBT benefits in 2025? Can't find clear info

Does anyone know if they're giving the 4.0 P-EBT for kids in school this year? My daughter's school sent home some paper about eligibility but I lost it, and when I called the school office they said to check online but I can't find anything that says yes or no for 2025. I thought they ended this after covid but then my neighbor said her kids got something in the mail about it last week? We qualify for reduced lunch if that matters. Thx!

@OP - to answer your question about the cards, they're using the same P-EBT cards as before for returning students. If you still have your daughter's card from 2021, keep it! They should reload that one. If you lost it, you'll need to request a replacement through the P-EBT Portal or by calling the helpline. Just know they're VERY slow at sending replacements - could take 6-8 weeks.

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Ugh I'm pretty sure we threw that card away after we used up all the money. Do you know if I can still get the new benefits somehow or are we just out of luck now?

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If you've lost your P-EBT card, you can request a replacement. Here's what to do: 1. Call the P-EBT Helpline at 877-328-9677 (be prepared for long wait times) 2. Or go to the P-EBT Portal at ca.p-ebt.org and report the card lost 3. The system will deactivate the old card and send a new one 4. The new card will have all available benefits loaded You won't lose eligibility just because you lost the card. The replacement process is frustrating but your child's benefits will be preserved.

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Thank you so much! I'm going to try the website first. Really appreciate everyone's help on this!

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Still waiting for P-EBT for kids under 6 in LA County - anyone else?

Is anyone else still waiting for their P-EBT benefits for young kids in LA County? My neighbor got hers last week for her 4-year-old, but I haven't received anything yet for my 2-year-old and 5-year-old. I've been checking the mail every day for weeks! Called the P-EBT hotline twice but got stuck in the automated system both times. Started to worry maybe I missed something on my CalFresh renewal that disqualified us? We're definitely still getting regular CalFresh benefits ($750/month for our family of 4), but no P-EBT cards yet. The website says all cards should have been mailed by May 2025, but it's almost June! Anyone in the same boat or know what's going on with the distribution timeline?

I had the same worry but got my kids' cards last week! Don't stress too much about it. The P-EBT rollout has been a mess since they started it during COVID. Different counties are on different schedules, and even within counties it seems random. As long as your kids were on CalFresh during the eligible months and are under 6, you'll get it eventually. The system is just SLOW.

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SO SLOW!! And heaven forbid you have a question or problem - impossible to reach anyone who can actually help!!

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the amounts on the cards are different based on how many months ur kid was eligible btw. my 4yo got $1240 but my 1yo only got $630 cuz we added her to our case later

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That's interesting and makes sense. My kids have been on our case the whole time so hopefully they'll get the full amount when the cards finally arrive.

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EBT card completely emptied - didn't know CalFresh theft was happening!

I just checked my EBT card balance this morning and I'm absolutely shocked - it's completely ZERO! Someone stole all my CalFresh benefits that were supposed to last me the rest of the month. I didn't even know this was a thing that could happen since I only receive food benefits, not CalWORKs. My deposit of $376 came in on the 9th and I've only used about $112 of it so far. Called the EBT customer service line and spent over an hour waiting just to be told they 'can open an investigation' but no guarantee I'll get anything back! Has this happened to anyone else? How am I supposed to eat for the next 2 weeks while they 'investigate'? The transactions were all at some store in Bakersfield I've never even been to! This is so unfair - I didn't even know I needed to protect my CalFresh benefits from theft!

UPDATE: I finally got through to my county office today. I had to provide my case number, the last 4 digits of my Social, and details about all the fraudulent transactions. They mailed me the EBT-2259 form (why can't they email these things??) and said once I return it, they'll process my claim. They also said I should check with local food banks while I wait for the replacement benefits. Feeling a little better but still stressed about the timeline. Already had to borrow $40 from my sister for basic groceries. At least I know there's a process to get the benefits back. Thanks everyone for your help and advice! I'll update again when I (hopefully) get my benefits replaced.

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Glad you got through! One suggestion - when you receive the form, take photos of it before sending it back, and if possible, send it with delivery confirmation. Documentation is everything with these claims. Also, don't forget to note on your calendar when the 10 business days are up so you can follow up if needed. Wishing you the best of luck with this!

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I had my CalFresh stolen twice last year! The second time, I specifically asked for expedited replacement due to hardship (I have two kids) and they processed it in 5 business days instead of 10. Might be worth asking about when you submit your form, especially if you're really struggling without the benefits.

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That's incredibly helpful to know! I'll definitely ask about expedited replacement. Did you have to provide any extra documentation to prove hardship, or was just explaining your situation enough?

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I just had to explain my situation - that I had no other income that month and two dependent children. They did ask if I had any emergency food or money resources and I truthfully said no. They didn't require additional paperwork for the expedited timeline, but experiences might vary by county.

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P-EBT eligibility for newborn while waiting for CalFresh approval?

Hi everyone! I'm a first-time mom with a 2-month-old baby. I just submitted my CalFresh application last week and I'm still waiting to hear back. While researching food assistance, I came across something called P-EBT, but I'm confused about how it works. Is P-EBT automatically given to families with babies on CalFresh? Or is it only for school-aged kids? Do I need to submit a separate application for my newborn to receive P-EBT benefits? I'm trying to figure out all the assistance we qualify for since my maternity leave pay is barely covering rent these days. Any help would be super appreciated!

I think everyone is confusing the OP with misinformation! P-EBT is absolutely available for children under school age if they attend daycare or Head Start programs that participate in federal meal programs. My 3yr old got P-EBT last year through his daycare. But you need to check if your specific childcare provider participates in the federal food program.

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This is partially correct but needs clarification. P-EBT eligibility for children under school age is limited to those enrolled in childcare facilities that participate in the CACFP (Child and Adult Care Food Program) AND the facility had to be closed or operating at reduced capacity due to COVID-19. For 2025, most of these pandemic-related conditions no longer apply to new applicants, and P-EBT has been significantly scaled back. For a 2-month-old baby who isn't in childcare yet, P-EBT would not be applicable. WIC is definitely the appropriate program for infants, as it specifically covers formula and eventually baby foods.

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Thanks everyone for all your help! I'm going to apply for WIC today and follow up on my CalFresh application if I don't hear back by the end of the week. I'll try that Claimyr service if I keep having trouble getting through on the phone. It's so confusing navigating all these different programs as a new mom, and I really appreciate all the advice!

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good luck!! its tough with a new baby but it gets easier promise

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