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lol they never mail those things i swear. i got approved back in may & had to physically go to the office 3 times before someone gave me my card!!! the system is broken af
That's exactly what I'm afraid of 😫 Seems like going to the office might be the only solution. Such a hassle when I work 9-5 and the office is only open those same hours.
I feel your pain! I went through the exact same thing last year and it took forever to resolve. Here's what finally worked for me: I called the EBT customer service line (1-877-328-9677) instead of the county office. They were able to see that my cards had been "returned to sender" multiple times due to an address issue I didn't even know about. They expedited a new card with corrected info and I had it in 3 days. Also, if you have a trusted friend or family member, you might be able to have the card sent to their address temporarily - just make sure to update your address properly in the system first. Don't give up, that $1,875 is rightfully yours!
Thanks everyone for the help! Mystery solved - turns out my benefits DO come on the 7th of each month since my case number ends in 7. I checked my EBT account and the money was already there, I just didn't notice. Feeling silly but relieved. Will mark the 7th on my calendar from now on!
Don't feel silly! The system isn't very intuitive and they don't explain it well when you sign up. Just make sure you also mark your SAR7 and recertification deadlines on your calendar too - those are even more important to track!
Glad you got it figured out! This is such a common confusion and honestly the state should do a better job explaining this upfront. Pro tip: if you ever need to budget around your CalFresh benefits, knowing that the 7th is your day makes meal planning so much easier. You can also set up text alerts through the EBT app to get notified when your benefits are loaded each month. That way you don't have to remember to check manually!
Update: I ended up going to the 7-Eleven instead and got a sandwich and some fruit with my EBT. Thanks everyone for your help and for the restaurant list! I'm going to save that for future reference even though I don't qualify for the restaurant program. Maybe someday they'll expand it to all CalFresh recipients.
Just wanted to add that some grocery stores like Vons and Ralphs have pretty good deli sections where you can get cold prepared foods with EBT - sandwiches, salads, sushi, etc. It's not hot food but it's ready to eat and sometimes cheaper than convenience stores. The one on University Ave has a decent selection if you're still in that area. Also FYI - farmer's markets often take EBT too and some have prepared foods that qualify!
UPDATE: Finally got through to a CalFresh worker! Turns out they did send verification requests by email AND mail, but the mail one went to my old address somehow even though I've updated it everywhere. They needed current pay stubs because my employer reported a different income amount to the state database than what I reported when I applied (my hours fluctuate slightly week to week). The good news is they're reinstating my benefits immediately since I provided the pay stubs today, and I'll have emergency funds loaded onto my EBT card within 24 hours. They also updated all my contact info and enrolled me in text notifications! Thanks everyone for your help and advice - this community was invaluable when I was panicking!
I used that Claimyr service someone mentioned above! Was connected to a real person in about 15 minutes. Definitely worth it because I had already wasted hours trying to get through on my own.
So glad you got this resolved! This is exactly why I always recommend people sign up for text notifications - email is so easy to miss. It's crazy how the system can flag accounts for "verification" even when nothing has actually changed on your end. The fact that your employer reported slightly different hours to the state database shows how sensitive their automated matching system is. At least now you know for next time to check both email AND make sure your address is updated everywhere in their system. Hope your emergency benefits come through quickly!
StarSailor
Just a final update - my benefits were loaded this morning! Full amount plus the retroactive payment for the missed month. And I set up text alerts for ANY new notices in my BenefitsCal account. Thanks again everyone for your help when I was in crisis mode.
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Connor O'Neill
•So glad u got it fixed! The system sucks sometimes but at least u got ur money back. Make sure u never miss that SAR7 deadline either, thats another way they try to kick ppl off!
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Clay blendedgen
So happy to hear you got your benefits restored! This thread is super helpful - I'm bookmarking it in case I ever run into this issue. The Claimyr service sounds like a game changer for actually getting through to someone who can help. I had no idea about setting up text alerts in BenefitsCal either, definitely going to check my notification settings now. Thanks for sharing your experience and keeping us updated!
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