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This is why I always keep some extra food on hand for these situations. The system is so unreliable sometimes. Glad it worked out!
So glad everything worked out for you @Amina! I've been through this exact same panic before. For future reference, I've found that keeping the EBT customer service number (1-877-328-9677) saved in my phone helps, and they usually have recorded messages about system-wide delays when they happen. Also, some food banks and churches do emergency food assistance if you ever get stuck waiting for delayed benefits again. It's such a relief when those funds finally show up though - hope your grocery shopping went well!
UPDATE: I wanted to thank everyone for their advice! I used Claimyr to finally get through to a supervisor at the county office, and they were actually really helpful once I mentioned the new guidance from March 2025 and Form CF 303. We submitted all the documentation showing my mom was at her doctor's appointment in California when the money was withdrawn in Arizona. They're expediting her replacement benefits and should have them loaded within 3 business days! The supervisor said these cases are happening a lot and they're working on better skimmer detection at out-of-state retailers. For anyone else dealing with this, definitely mention ACL 25-32 and request expedited replacement!
So glad to hear you got this resolved quickly! This is exactly why community knowledge sharing is so important - the county workers don't always volunteer information about new policies or expedited processes. Your experience will definitely help other families dealing with EBT theft. It's encouraging that the supervisor acknowledged this is a widespread problem they're actively working on. Hopefully they can get better protections in place soon so seniors like your mom don't have to go through this stress in the first place.
Just checking back - have you been able to see the reissued benefits in your account yet? Also, remember that after you get your new card and activate it, you should create a PIN that's different from your old one. And never share your PIN with anyone or enter it if someone is watching. Unfortunately, EBT skimming has increased by about 35% in 2025 compared to previous years.
Yes! The benefits actually showed up this morning in my BenefitsCal account - listed as "Administrative Benefit Adjustment" with the amount that was stolen. Such a relief! Still waiting on the card, but at least I know the benefits have been reissued. Thanks for the PIN advice, I'll definitely use a completely new one.
That's such great news that your benefits showed up! I went through this same nightmare about 6 months ago. One thing I learned - once you get your new card and activate it, I'd recommend checking a few different ATMs or stores to make sure the card is working properly before doing a big grocery run. Sometimes there can be glitches with the new card even after activation. Also, if you haven't already, document everything (dates, case numbers, who you spoke with) in case you need to follow up. The whole process is so stressful but it sounds like you're almost through it!
This is incredibly helpful! I just called my kids' school and they're going to send home extra weekend meal packs for families affected by the delay. For anyone reading this later - my benefits did eventually come through late on February 2nd, so there's hope!
Just wanted to share my experience for anyone still dealing with this - I'm in Sacramento County and my benefits finally loaded this morning (Feb 3rd). What really helped was calling the county office and specifically asking them to check if my case got flagged during the BenefitsCal migration. Turns out they needed me to re-verify my address even though I've lived in the same place for 3 years! The worker was able to clear it immediately over the phone once I confirmed my address. If you're still waiting, definitely ask them to check for any verification flags on your account - sometimes it's something simple they can fix right away.
Isabella Ferreira
I've heard about this too. My cousin used it when her account got locked and she couldn't access her benefits. Said it saved her hours of waiting.
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Amelia Martinez
Just wanted to chime in as someone who went through the same confusion when I first got CalFresh! The system really isn't intuitive at all. Your benefits will always come on the same date each month (the 11th in your case) and they don't expire for almost 9 months, so you have plenty of time to use them. I actually keep a little calendar now marking my deposit date so I can plan my grocery trips better. Don't feel bad about not knowing - I think most of us had to learn this stuff the hard way through trial and error rather than getting clear explanations upfront.
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