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UPDATE: I've been using the card lock feature for about a week now, and it's super easy! I just unlock it right before checking out at the store and lock it again right after. Gives me such peace of mind! Also found out you can see all your transaction history in the app which helps me budget better. Thanks everyone for the additional security tips!
thx for updating! i started using the lock feature too after reading this thread! one weird thing tho, sometimes it takes like 30 seconds to unlock which is awkward when ur standing in line lol
Just received my Golden State Advantage card yesterday and this thread has been SO helpful! I had no idea about all these security features. Already downloaded the EBT Edge app and set up the card lock - took me a few tries to get the verification code to work but persistence paid off. Quick question though - does anyone know if there's a way to temporarily unlock the card for a specific amount of time? Like if I'm doing a big grocery shopping trip and don't want to keep unlocking/locking between different stores? Also really appreciate the tip about updating automatic payments - completely forgot I had my card linked to Walmart grocery pickup!
Welcome to the Golden State Advantage card club! 😊 Unfortunately, there's no timer feature to unlock for a specific duration - you have to manually unlock/lock each time. But here's a pro tip: if you're doing multiple stores in one shopping trip, you can leave it unlocked between stores as long as you're actively shopping. Just remember to lock it again when you're completely done! And yes, definitely update all those automatic payments - I forgot about my Instacart account and it got declined until I updated the card info. The transition is a bit of work upfront but SO worth it for the peace of mind!
Just to clarify some confusion in this thread: The document you specifically need is called a "Notice of Benefit Determination" from EDD. It clearly states which program you're receiving benefits from (SDI in your case). You can download this directly from your EDD online account under "Claim History" then "Notices and Determination". Print this plus your payment history showing the benefit type. Submit both together to CalFresh with a cover letter explaining these documents prove you are ONLY receiving SDI benefits. If they still give you trouble, request a hearing immediately - they have to prove why they're denying you.
Also wanted to add - if you continue having issues after submitting those EDD documents, you can contact your local legal aid organization for free help. Many have CalFresh specialists who can intervene with the county on your behalf. In my experience, sometimes a call from an advocate gets things moving way faster than when you're dealing with them alone. Hope you get this resolved quickly - no one should have to go hungry over bureaucratic confusion!
This is such great advice! I didn't even know legal aid organizations had CalFresh specialists. Do you happen to know how to find the local legal aid office? Is there like a directory or should I just Google "legal aid [my county]"? I'm in San Bernardino County if that helps. Really hoping the EDD documents work but it's good to know there are advocates who can help if the county keeps being difficult.
Just wanted to add that if you're having trouble getting through to anyone, try calling first thing in the morning (like 8 AM) when they open. I work part-time at a community center and we always tell people the phone lines are clearest in the first hour. Also, don't give up if the first agency you call is out of funding - there are usually multiple organizations in each county that administer these programs. I've seen people get help from their 3rd or 4th try when the first few places were tapped out. Keep a list of everyone you've called so you don't repeat yourself. Good luck with the 14-day deadline - that's really stressful but there are definitely options out there!
This is such great advice about calling early! I never thought about timing mattering so much. The multiple organizations tip is really helpful too - I was getting discouraged after the first place said they were out of funds. Having only 14 days is definitely stressful but reading all these responses gives me hope that there are way more options than I realized. Going to start making calls tomorrow morning at 8 AM sharp!
Just went through this exact situation 3 months ago! Here's what worked for me as a CalFresh recipient: 1. Applied for LIHEAP through my county's Community Action Agency (got $450 toward my bill) 2. Called my utility company (SCE) and got enrolled in CARE program for ongoing 20% discount 3. Got connected to their payment plan to spread out remaining balance The key was doing ALL of these at the same time, not waiting for one to process before starting the next. With your 14-day deadline, definitely call your utility company TODAY and mention you're applying for assistance - they legally have to postpone disconnection while applications are pending. Also bring your CalFresh EBT card when you apply for LIHEAP - it speeds up the income verification process since you're already pre-qualified. Don't forget to ask about the weatherization program too if your place is drafty! Total time from application to getting help was about 3 weeks, but the disconnection protection started immediately once I called the utility company. You got this!
Just to follow up on this thread - for future reference, here's how to verify if a call is actually from the county: 1. Legitimate county calls about CalFresh typically come from: - The automated system (1-844-741-0373) - Your specific county office (check your paperwork for their number) 2. County workers will NEVER ask for: - Your full Social Security Number over the phone - Your EBT card number and PIN - Banking information 3. If you're unsure, hang up and call back using the official number from your notices or the BenefitsCal website Glad you figured out this was legitimate, OP! Make sure to submit that verification document ASAP to avoid any benefit delays.
Thank you! I submitted the pay stub through BenefitsCal yesterday and called my worker this morning. They confirmed everything is processed and my benefits will continue normally. This thread has been super helpful!
This is such a helpful thread! I've been getting those automated calls too and never knew if they were legit. It's really frustrating how vague that "This is Cal..." message is - they should definitely be clearer about which program they're calling about. I'm bookmarking this for future reference since it sounds like these calls are pretty common. Thanks everyone for sharing your experiences!
Totally agree! I just joined this community and I'm so glad I found this thread. I've been on CalFresh for about 6 months now and I had no idea about that automated number - I probably would have panicked and thought it was a scam too if I got that call. It's really helpful to see everyone sharing their experiences and tips. The suggestion about using Claimyr to avoid those endless hold times sounds like a lifesaver too!
Evelyn Rivera
Based on everything you've shared, here's what I recommend: 1. Request a copy of the overpayment notice and calculation sheet showing exactly when the overpayment occurred 2. Ask for a copy of your case record to confirm you're listed as a separate household 3. File for a state hearing immediately (you can do this online through BenefitsCal) 4. Gather evidence showing when you moved out (lease, utility bills, etc.) 5. Request a conference with a supervisor before your hearing date CalFresh regulations at MPP Section 63-801.3 specify who can be held liable for overpayments, and they generally cannot collect from people who were not part of the household during the period of overpayment. Many counties misapply these rules or rely on outdated information in their systems.
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Jackson Carter
•Thank you so much for these specific steps! I've started gathering my evidence already. Really appreciate that regulation citation too - I'll mention that when I talk to them. This has been so stressful but I feel more prepared to handle it now.
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Freya Ross
This is definitely worth fighting! I work as a benefits advocate and see this type of error frequently. The county systems sometimes automatically link family members even when they shouldn't be connected. One thing to check - did you use the same Social Security number or any shared information when you applied? Sometimes the system creates inappropriate links based on shared data like phone numbers or addresses (even previous addresses). Also, make sure to document every interaction you have with the county from now on. Get names, dates, and case numbers. If they can't provide a clear explanation of why you're liable for her debt, that's a red flag that this is likely an administrative error that needs to be corrected through the appeals process. You absolutely have the right to receive your full benefit amount if you're not actually responsible for that overpayment!
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Liam O'Sullivan
•This is really helpful to know! I did use the same phone number when I applied since I hadn't changed it yet after moving out. Could that have caused the system to link our cases incorrectly? I never thought about that being a problem. I'll definitely start documenting everything from now on - wish I had started doing that from the beginning!
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