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Hazel Garcia

P-EBT funds suddenly disappeared from my card - anyone else?

I just checked my EBT card balance this morning and noticed that $1,350 of my P-EBT funds are suddenly GONE! I had been saving these for my kids' summer food needs (I have 3 kids in elementary school). The regular CalFresh benefits are still there, but the P-EBT portion shows zero balance now. I didn't get any notification about this happening. Has anyone else experienced their P-EBT funds being removed? Is this some kind of system error or did they actually take the money back? I'm seriously freaking out because I was counting on this for the next couple months!

Laila Fury

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omg same thing just happened to me yesterday!!! I had like $840 of PEBT left and now its gone. wtf???

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Hazel Garcia

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Did you call anyone yet? I tried the EBT customer service but got stuck in this horrible automated system that didn't help at all.

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There was a policy change for 2025 P-EBT benefits. Unused P-EBT funds that were more than 9 months old are now being recaptured. They were supposed to send notices about this in February, but many people report never receiving them. You should have received a letter with the subject line "Important Notice: P-EBT Benefit Expiration" that explained when your specific benefits would expire. If you didn't get this notice, you should contact your county office directly.

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Hazel Garcia

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I never got ANY letter about this! How can they just take benefits that were already issued? I thought these funds were supposed to be available for a full year?

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Simon White

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You're right, they used to be available for a year. But they changed the policy in January. It's actually really unfair how they implemented this. I worked for years as a county eligibility worker and I'm hearing this happened to LOTS of families. Try calling your county office, but be prepared to wait forever.

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Hugo Kass

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This happened to my sister last week. She called the county and they said it was an "expiration policy" but the TIMING is super suspicious. Right when summer starts when kids need more food at home?? They spent 30 mins telling her there was nothing they could do. She tried to explain she never got a notice but they just kept saying "it was mailed in February" over and over. The system is DESIGNED to take our benefits when we need them most.

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Nasira Ibanez

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yup thats how they do us. give with one hand take with the other. classic govt move lol

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Khalil Urso

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I had to deal with this exact problem last week. After waiting on hold for almost 2 hours trying to reach my county office, I tried using Claimyr (claimyr.com) and got a callback from a real CalFresh worker in about 15 minutes. They explained that yes, they did change the expiration policy and yes, many people didn't get the notices. The worker I spoke with was able to file an appeal for me based on the lack of proper notification. Not sure if it will work, but at least I have a case number now. Check out their video if you want to see how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8

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Hazel Garcia

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Thank you for this suggestion! I've never heard of this service but I'm desperate at this point. Did they actually give you any hope about getting the benefits back or is the appeal just a formality?

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Khalil Urso

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The worker said there's a special exemption process for households that didn't receive proper notification, but it's case-by-case. She couldn't promise anything but said several families had successfully appealed. Worth trying at least.

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Nasira Ibanez

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my cousins PEBT disappeared 2 but she got like half of it back after complainin a bunch. u gotta be really annoying to them lol

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Laila Fury

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how long did that take her? im so mad right now

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Nasira Ibanez

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like 3 weeks i think?? she kept callin every day

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Myles Regis

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I want to share some accurate information about the P-EBT expiration policy change: 1. Starting January 2025, P-EBT benefits now expire after 9 months instead of 12 months 2. Benefits issued before June 2024 were subject to expiration in March 2025 3. Notices were supposed to be mailed 60 days before expiration 4. If you didn't receive a notice, you can file for what's called an "Administrative Error Restoration" To do this, contact your county office and specifically mention that you never received the required 60-day advance notice about the P-EBT expiration policy change. Request an administrative error claim and ask for benefit restoration. Also request written confirmation of your claim. Be specific about when you last checked your balance and still had the funds, as this helps establish your timeline.

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Hazel Garcia

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This is incredibly helpful information, thank you! I'm going to call first thing tomorrow morning and specifically ask for an "Administrative Error Restoration" as you suggested. I'll let everyone know how it goes. Really appreciate the detailed explanation.

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Simon White

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Make sure to document EVERYTHING when you call about this. Jot down the date, time, who you spoke with, and what they told you. I've seen too many cases where verbal promises from county workers never materialize into actual help. The P-EBT program is administered differently than regular CalFresh, so sometimes you'll get conflicting information depending on who you talk to. Don't give up after one call if they tell you nothing can be done!

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This is excellent advice. Also, when you call, ask them to make notes in your case file about your request and the fact you never received notification. Request a case number or reference number for your specific inquiry about the P-EBT funds. This creates a paper trail in their system that can be helpful if you need to escalate.

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Laila Fury

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anyone know if this affects regular calfresh too?? or just the PEBT?

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Myles Regis

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This policy only affects P-EBT benefits, not your regular CalFresh benefits. Regular CalFresh benefits still expire after 12 months of inactivity on your EBT card. P-EBT has different rules because it's technically a different program, even though the benefits are loaded onto the same EBT card.

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Hazel Garcia

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UPDATE: I finally got through to someone at the county office! They confirmed that yes, my P-EBT benefits expired due to the new 9-month policy. I explained that I never received any notification letter, and the worker said they've been hearing that from a lot of people. She's filing an Administrative Error Restoration claim for me and said I should hear back within 10 business days. She couldn't promise I'd get all the funds back, but said I have a good case since I never received proper notification. Fingers crossed! Thanks everyone for your help and advice!

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Khalil Urso

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That's great news! The same thing happened to me and I got about 80% of my benefits restored after filing the Administrative Error claim. Just be prepared that it might take longer than 10 days - mine took almost 3 weeks. Keep checking your EBT balance regularly.

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Hugo Kass

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They always say "10 business days" but I've NEVER seen them actually meet that deadline for ANYTHING. But I'm glad you at least got someone to file the claim. Keep us updated!

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Margot Quinn

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This is so frustrating and unfortunately seems to be happening to a lot of families. I'm a single mom with two kids and I rely on these benefits to stretch our food budget through the summer months. Reading through everyone's experiences, it sounds like the key is being persistent and specifically mentioning that you never received the required notification. I'm going to call tomorrow and use the exact language Myles suggested about "Administrative Error Restoration." It's really helpful to see that some people like Khalil have actually gotten benefits restored - gives me hope! Will definitely document everything like Simon suggested too. Thanks for sharing your experience Hazel, and please keep us posted on how your claim goes!

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